Althoff Grandhotel Schloss Bensberg

We had a lovely few nights here. The hotel was beautiful and the room was fantastic. However I was surprised to find that we had to pay to park in the hotel car park- I would expect that to be free for guests. It cost us over €80 just to park! Plus it was difficult to get food at the hotel- all the restaurants and Dali bar were fully booked and we couldn’t get a quick reasonably priced lunch either. Breakfast was also very pricey so we ate out every day. The spa was very pleasant and we found all the staff very friendly and helpful. Overall a lovely stay, just a shame about car park and restaurants.

This hotel is a true piece of art... It is situated about 30 mins away from Cologne and it's beautiful grounds are situated on a quite hill top. Service, quality and breakfast are top notch. Also the restaurants located on the grounds are amazing.Beautiful and large rooms. Worth visiting

It was amazing. This hotel was more than expected. I highly recommend it. Location is wonderful, we were close to many restaurants and shops. I will come back.

Housekeeping service was superb . Attention to details all day long

This is my third time staying here. Every time I feel that I’m special to the hotel. The breakfast, the room and the dinner were excellent. The room is very big and luxury. Free various drinks in the minibar are very generous. I can’t think of any weakness of the hotel. I will always stay here in the future.

Nice hotel friendly staff, excellent breakfast, spacious room

Unique location. Excellent service. Reside like a princess.

Amazing!

This is an older hotel that is very large. The rooms are spacious and clean but the pillows and air conditioning leave much to be desired. We each had 2 bed pillows on our beds but they flattened down to absolutely nothing! Impossible to read without using several of the decorative pillows behind you and if you need any type of support from a pillow when you sleep these did nothing. The AC in the room did nothing for 3 nights no matter how we adjusted the thermostat in the room. The room was so warm that sleeping was difficult. We resorted to opening the window (that had no screen) and endured the noises from the street and the early morning light to be able to sleep comfortably. The staff was very helpful at all times when we had questions at the front desk. If you are an older person with any sort of balance or mobility issues, using the tub/shower could prove challenging as it is high and getting in and out with wet feet can pose the potential for injury.

For a 5 star hotel we expected better service. Simple things were not cared for.