Comfort Inn & Suites Kansas City Downtown

You have to pay $12 for parking. You are already paying to stay there- but you also have to pay an additional fee to park!? Ridiculous. Hotel is under construction (as of March 2020) so it’s a mess. We entered room 228 and there were someone else’s damp towels hanging from the bathroom door. We tried to call the front desk to tell them about it and... the phone didn’t work!! Went to the front desk ourselves to complain and they gave us $20 off of our room bill. Took the kids to the indoor pool next... water was cold!!! Health Permit posted on the wall expired Dec 31 2019. Went back upstairs, showered, tried to blow dry hair... blow dryer didn’t work!! At this point we went to the front desk and got our entire room refunded. Breakfast the next day was actually decent - best part of the whole stay. Eggs, sausage, biscuits, gravy, waffles, potatoes, bagels, toast, cereal, fruit, yogurt, juices and coffee.

The property was under renovation, and we weren't apprised of that when booking. We had a ground floor room next to the main entrance, so it was pretty noisy. The family enjoyed the small pool and the free breakfast was tasty and generous. Rooms were nice at this price point, but housekeeping missed a few things and the alarm clock was broken.

Very noisy walls and ceiling. Hard time sleeping because of other people. Beds not very comfortable.

I didn’t even stay the night here. Booked a room in another hotel. Felt very uncomfortable and the entire place reeked of weed. The bed had black hairs all over it so not sure the sheets had been washed at all. Immediately left. Super disappointed.

We always are surprised at the quality of Quality Inns! Clean and spacious rooms. Great free breakfasts and friendly and helpful front desk!

Room was clean which is what we wanted , breakfast is good but very thin paper plates which made hard to hold a hot breakfast. Rooms are dated but I understand they are doing a remodel - hopefully is ready by May when we go back .

Everything was great. It’s just a tad bit outdated. Scary feels. Like the movie “The Shining”. But still great , lol

The staff is very friendly and accomidating. The rroom was very comfortable and every thing work as it should. Gettin g around town was easy and Lyft was reasonable.

We stayed during Super Bowl weekend. But the whole place was very nice and calm. Parking was a little wonky but overall a good experience! We played BJ tables and the dealer was very patient and fun! He made my first BJ a great experience! We also left a stuffed animal in the room on accident and housekeeping kept it for us for two days before we were able to return to get it. Thank you, Naz!

We have stayed here in the past and have never paid a parking fee to stay at the location. On our last stay the desk clerk was adamant that we pay a $12 parking fee when there was no mention of this when booking the room at all. This is ridiculous. Not to mention when we tried to figure out the situation he was completely rude and difficult to work with. Will NEVER stay here again. Spend your money somewhere else where they appreciate you.