The Ritz-Carlton Orlando, Grande Lakes – Orlando

Everything was good besides everything is to all and flowered ..... A and the bed to soft!

Our experience in the Ritz Carlton Orlando was simply fabulous and perfect, specially due to the very courteous and professional Front Desk Staff which always strive to provide a first class service. Their details, even kind offerings of Ice Cream to children, are excellent. The room furniture might need slight renovation, but the excellent service provided by the staff positively overcomes any flaw, specially when you consider the very fair nightly rate paid. Without a doubt, this is our favorite Hotel to stay in Orlando, and we look forward to coming back again!

For the most part this place was amazing. I was expecting some more than usual charges because it's a Ritz, but come on. The only negative aspect of my stay was, is when I saw that overcharges of near $ 250 that should have been deducted from my total bill were not. The positives of actual visit are too many to list. I couldn't recommend strong enough when you go to this Ritz's poolside restaurant Bleu. Get the lobster quesadilla. The service at poolside couldn't have been any better, it seemed they competed to give you good service.

Compared to other Ritz Carlton we've stayed this is certainly at the low end of the range. Service was not what you would expect from the luxury chain. There was a long line at check in. We arrived at 5:30pm, yet one of our 3 rooms were not ready. Being in Orlando, there is no excuse for a hotel to not be kids friendly. Perhaps because being eager to be "farm to table", the items at its restaurants were not appealing to kids. The pool attendants are inattentive. The place seem to cater to young adult partiers; for example, the neighbor to one of our rooms partied loudly until 4am. The hotel tried to share facilities with neighboring JW Marriott (both are owned by Marriott): restaurants, spa, gym. However, there is no coordination between the 2 hotels. We were pointed by concierge to go to lunch at JW Marriott one day. After dragging my 81 year old mother-in-law walking a quarter mile there, we found out the restaurant was closed at lunch time.

It was great and extraordinary. Everything was awesome. Just one issue regard potable water which is coming to the room has a sulfite smell. I talked with the shift engineer and he didn't recognize the coming smell however he agreed to investigate and anylize the water to ensure quality of it. Also, most of Ihome radio does very old which attached old iPhone charger. The hotel needs to upgrade its devices. However, I would love to come back to Ritz I love the staffing who strive to satisfy the customer.