Mercure Zakopane Kasprowy

Ogólnie hotel jak dla mnie bez zastrzeżeń. Jak na stary hotel to naprawdę dorównuje nowym hotelowe. Przepyszne śniadania.Przy braku pogody można w części rekreacyjnej miło spędzić czas.Ogolnie polecam i napewno tam wrócę z rodziną.

I must admit food was good, service was pleasant. However our room was in poor condition, didn't look anything like advertised. Advertised rooms are after renovations and we weren't informed about different standards. That was very disappointing. Overall hotel is clean has nice entrance, swimming pool, and very good location for skiing and walking excursions.

Great hotel and great staff.

We had a lovely time at the Mercure. The breakfast was delicious. Good choice. The hotel was very close to the chair lift. Well worth going to the top for the views. A walk into town could be a bit too far for some. The pool looked lovely but I didn't want to walk to it. The room was a little tired and the balcony needed chairs and a table. It was a superior room and apart from the views which were amazing, I would have expected a little bit more. I would stay there again though. Value for money.

At the time of our visit the hotel was undergoing a refurbishment with the pool and usual children’s playroom closed. Having traveled from the UK with 2 children desperate to return to this hotel I imagined the worst however this hotel as usual had catered for everything, a temporary playroom had been set up which just as in previous visits had staff that remained in this room with the children allowing parents an amount of time away, the hotel had obtained vouchers for the local water park to allow the children water activities whilst the lack of pool facilities at the hotel. We attend this hotel on 2 visits per year as it is very child friendly. The staff at the hotel are very friendly and able to speak numerous languages, I cannot fault this hotel and would like to pass on my thanks for another fantastic time, I look forward to the completion of the refurbishment as I’m sure it will provide even more enjoyment on our next visit.

Don't stay at this hotel- everything is wrong with it. The beds were so uncomfortable that I couldn't walk the next day. The wellness area was closed and I was not expecting that either.

Room unclean on check in. Poor customer service Hotel too full. Unable to call reception many times. Lucky guest relations helped me book a taxi on final day.