The Stone Castle Hotel & Conference Center

They gave us a free uograde

The breakfast was eh, the beds were terrible, the housekeeping staff was terrible, I suppose the only good thing about it was the location... but I was NOT happy with my service or my comfort. I’ll never be back if ALL the staff can’t treat the guests better

Even though the outside of the hotel gives the impression of grandeur, it was very disappointing that everything is small. Small room, small bathroom, small pool, small hot tub etc. One of the hot tubs wasn't working so as large as the hotel is, you either had to pack in with on average 8 people in the one working hot tub or you didn't get in at all. We arrived 45 minutes early, but the desk clerk made us wait until the 3 check in time. The checkout time is at 11 which is an hour earlier than most hotels. We were put on the 4th floor, the only two ice & coke machines were on the 1st & 2nd floors. If you wanted a snack, the only vending machine was in building 2, we were in building 1, so it was quite a journey for a bag of chips or ice. The breakfast was the same everyday no changes down to their Eggo waffles, and again was a journey to get there. Down to the second floor, walk to building 2, back up to the second floor, then to the far side of the building. The elevators are so slow, I took the stairs the majority of time. The only thing the hotel has going for it is it's in a good location. I will never stay there again.

The rooms were clean but small especially the mail televisions were low right on top of a desk made viewing difficult

Wonderful hotel in Branson! The morning breakfast buffet was delicious. The staff went above and beyond to make sure our needs were met.