Hotel Giraffe by Library Hotel Collection

The main reason we chose this hotel was for the roof top and the picture of the room with a balcony. When we got there we were told they chose not to open the roof top even though it was a beautiful day. Our room had no balcony. United canceled our flight home at that time twice for no apparent reason so we were hoping for a pleasant evening at this hotel. To add to our stress we barely made it back to the hotel before checkout because traffic was so heavy and we were rushing to the airport for the 3rd time in 3 days only to find our doorlocked even though we talked to employee at front desk that morning and were assured it was fine to leave our few possessions(United lost our luggage) in the room while we went out to run an errand before our flight. Causing us to have to back down to get door open and making us even later. So stressful and unnecessary. No apology from employee at desk We liked the hotel otherwise and my husband enjoyed listening to the pianist in the lobby . We also liked the restaurant.

I really appreciate the service of this hotel. Staff were all very helpful and friendly. I want to thank Sam the concierge, he came out to help us when the Uber driver refused to take us because we had 3 big luggage. He said it didn’t fit in the car which was not true. Sam came out to help us, he putted the luggage in the car n told the driver he had to take us. Then the driver had nothing to say. Without Sam’s help we would be so desperate and not knowing what to do. This is top service of a hotel. We didn’t ask him to help us, he paid attention to hotel guests and came to help. Great hotel overall.

Great. From the courteous front desk to a wonderful Maciel who makes great espresso coffee, and the lovely french(?) wine girl in the evenings, everyone was super helpful, and nice. I’ve told my friends to stay here. There were some room problems but were fixed quickly.

Lack of concern and help from front desk to respond in a timely manner to help us to get into our room and get bags (after we had discussed it that morning) to get to airport when running late through no fault of our own. Bathroom had no hooks to hang anything. The room was just not well thought out for needs of occupant.

The service was A1.