Hotel Giraffe by Library Hotel Collection

Hotel Giraffe is my new “home away from home” place to stay in NYC. The amenities at all the Library Hotel Collection of properties are great (free breakfast plus wine/beer reception in the evenings) but it’s the customer service that makes Hotel Giraffe so special. Kudos!

Great location, subway accessible, fantastic service! Loved the happy hour. Rooms were comfortable. Definitely will return.

Perfect location, well appointed hotel, bedroom and bathroom spotless with every comfort provided, buffet breakfast very varied, wine and snacks provided from 5 to 7. Hot drinks and cookies available in the evening. Walking distance to many of interesting sights and subway station across the street.

Having had a good experience in the Elyse another hotel in the library collection we decided to stay at the Giraffe as the hotel was more convenient for where we wanted to be. The complimentary breakfast was adequate and the wine and cheese served each evening a very nice touch. The lady from Slovakia, I’m sorry I didn’t get her name was a great hostess ensuring that everyone had a drink and offered refills...very attentive to everyone’s needs. The room we had was adequate with a bed in the living area for my daughter. Turn down service another nice touch. People at reception very nice and helpful. There is a building refurbishment going on across the toad and that did cause a bit of early morning noise. There was a 25 dollar a night resort charge and not exactly sure why that was as the rate was quite expensive without it. Having said that I would be happy to recommend if you need to stay in that part of the city.

The main reason we chose this hotel was for the roof top and the picture of the room with a balcony. When we got there we were told they chose not to open the roof top even though it was a beautiful day. Our room had no balcony. United canceled our flight home at that time twice for no apparent reason so we were hoping for a pleasant evening at this hotel. To add to our stress we barely made it back to the hotel before checkout because traffic was so heavy and we were rushing to the airport for the 3rd time in 3 days only to find our doorlocked even though we talked to employee at front desk that morning and were assured it was fine to leave our few possessions(United lost our luggage) in the room while we went out to run an errand before our flight. Causing us to have to back down to get door open and making us even later. So stressful and unnecessary. No apology from employee at desk We liked the hotel otherwise and my husband enjoyed listening to the pianist in the lobby . We also liked the restaurant.