Mandalay Bay Resort And Casino

The hotel is great, the rooms are nice and everything is comfortable. The check in process and room key system are very frustrating. We were told to use the app to check in, it worked to check us in, but the e-keys would not work. We had to get back in to line after failing to be able to use the elevator to get key cards. Once you have the key card you are not necessarily good to go. Everytime I was in the elevator I saw at least one guest having issues with the keys accepting the level chosen. The keys are locked down to only operate for the level you are staying on which seems to make it hard for the elevator to read the cards. On top of that since they encourage you not to do a face to face check in, if you did not get on the same level as your friends checking in you cannot get to their room without being added to their room. In conclusion all the fixtures of the hotel are enjoyable, but the technology is awful.

Wyjazd z przyjaciółmi: 2 noclegi, 20 lip, 2021

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Not worth the money

I paid for an elite suite and the 1st room I was in the bathroom smelled like sewage, and the air was not working. Called and asked to be switched to a new room. Room 2 the shower handle was broken, the coffee and water bar was not stocked, and 1 of the sinks didn’t have a stopper and the water for the sink had air in it so it kept shooting out at us if we used it. With all of this we still had to pay resort fees and parking fees.

Andrea, Podróż: 4 noclegi,, 19 lip, 2021

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Family Vacation

Almost everything about my stay was awesome.My family and I enjoyed the pool the rooms were nice.But on my check in day when we arrived I checked my car in at Valet one of the bell men helped me unload my baggage and then we checked in. We got to our room asked for the baggage to be brought up when the bell men got there he unloaded the cart I gave him a tip as I always do with the valet and bell men but this individual did not seem happy with what I gave his attitude was terrible after that my wife saw him count how many dollars I gave him and then watched him roll his eyes.Tipping a person is voluntary not mandatory and I always tip it just sucks that one individual can ruin it for the rest.

Adam, Wycieczka rodzinna: 5 noclegów,, 18 lip, 2021

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check your hotels and vallet parking fees before leaving because they tried to charge me an extra day on the vallet parking .

alain, Wycieczka rodzinna: 4 noclegi,, 18 lip, 2021

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Ac is not working. Didnt even give a discount for the last 3 days. We were asking for a refund. We got sick from the heat

Jasper, Wycieczka rodzinna: 1 nocleg,, 17 lip, 2021

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Wow!

Wowed from the start! What an amazing stay for our first trip to Vegas! We were on 71st floor and the view was breathtaking. Would definitely stay here again!!

Brianna, Podróż: 2 noclegi,, 17 lip, 2021

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Not clean, kids had a good time

Had high expectations based hotel’s reputation but everything was just ok. The room wasn’t clean, I had to wipe down the dresser because the handles were covered in sticky stuff, there was tons of hair in the bathroom. The shower and tub didn’t look clean. The pools were no where near as nice as we’d expected. The pool bathrooms were absolutely disgusting. The smell before you even walked in was awful. Overall felt safe, not loud, rooms were comfortable, liked all the restaurant options, kids had a blast. Had things been cleaner, I’d give 4/5 stars and would stay again. Given the lack of cleanliness, I would not stay again or recommend to anyone I know. Also what’s with no bath mats and stinginess with the towels? 4 guests, only got two towels. Next day they gave us 4 towels but no washcloths. It seemed like they had a limit to how many towel items each room could have. Strange! Also no fridge in room other than locked minibar.

Wycieczka rodzinna: 3 noclegi,, 16 lip, 2021

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The property was excellent and the staff was fantastic. We were very pleased with our entire experience! I would highly recommend this property and will definitely stay here again!!

Regina, Wyjazd z przyjaciółmi: 3 noclegi, 16 lip, 2021

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Okayish

Super disappointed with this last trip. The beds are uncomfortable and pillows are a mixed bag. The options for room service are limited at best and the quality leaves you wishing you did not waste the money. The lay out is great and the room is pretty so i did enjoy that. I also do not like their booking set up in which you can pay for a king room but aren’t guaranteed a king bed. Valet was awful because they were super short staffed which is understandable on the workers end. (pay better and you won’t be so short staffed) Over all I was disappointed with my okayish stay.

Danielle, Podróż: 2 noclegi,, 16 lip, 2021

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Good not great

The staff was very nice. Our first room had a leak in the bathroom and we had to be moved. We were comped for our parking bc of the inconvenience. The room was clean and comfortable, however, the shower had a lot of mildew and it was gross. The only day we made it to the pool, the hotel closed it due to storms which would have been ok, but they kept open the adult/bar pool (which u had to pay to get into). So those people were able to continue to enjoy that pool. It looked like they were not able to swim, but they were not asked to leave as we were. The Four Seasons, which is located in the same property kept their pool open. It all seemed very odd and was frustrating. We paid a resort fee, yet was not able to use the pool. Very frustrating, especially for cost of this hotel.

Janine, Wycieczka rodzinna: 4 noclegi,, 15 lip, 2021

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