Holiday Inn Resort Orlando Suites - Waterpark

This was a great hotel stay. The staff is nothing short of amazing. I will recommend to family and friends.

We enjoyed our stay and the water park. However, parts of the hotel were not in great shape or as clean as I would like.

Did not like

Upon arrival, we entered the lobby and stood in line for a while. There were quite a few people in line checking in. I notice that check in clerks dwindled down to just two while we all waited. Upon checking in we find that the $35 resort fee was actually $49. Getting to our room was fun since we had to use the stairs cause elevator was out of order. Trying to get in our room was hard because door knob was not working properly and we found broken wall tile lying on the bathroom floor, which we reported both issues to front desk when leaving. The king size bed was like sleeping on the floor, very uncomfortable. We were there with our granddaughter. Weather was colder than expected, so outdoor activities were not conducive to our stay. We stayed here a year ago and it seems a lot has changed. We were here for the weekend on 11/16/19. Building 14, room 1420. Also upon arriving, folks were talking about vehicles broken into the night before. I noticed the hotel broucher states there not responsible for car break-ins or vandillism. Maybe the hotel should step up there security so there customers property stays safe. Not sure if we got the bang for our buck on this trip.

It was great to have free transport to and from the parks. The room was very clean. The staff tried to be as helpful as they could. I was given a key to a room already occupied; the mistake was fixed but that was a bad mistake!