Holiday Inn Resort Orlando Suites - Waterpark

Customer service was horrible!! The room was small, hot water wasn’t working and no towels were in the room. Water- Park was over packed with people. No place to stand or sit .

Our stay was pretty great. The room was beautiful and spacious. My children loved the bunkbeds and their room. We were staying for a week so I brought food with us. There was plenty of space to store everything and there was a microwave. The room had a TV in each of the bedrooms and in the living room. There were so many great activities that the hotel offered. We watched A movie while swimming in the pool which was really neat for the kids. We also loved the food court and the arcade. My children love to the waterpark and played in it A couple times each day. The staff was courteous and accommodating as well. We will definitely be back.

We have a really good experience we stayed for eight days everything and everybody was really good the buffet restaurant is so good in people so nice I really recommend

Staff was amazing despite everything going on. They were cleaning everything all day long and following great social distancing practices.

The registration area has SEVERAL stations and there was only ever 4 open, it took an hour to check in and over an hour to renew my room! It was absolutely crazy slow!! Then when I had called to start another night, I was told everything was taken care of, we could stay in same room, and was told room was $115, I had to go back to registration, stand in that line over an hour, and paid almost $190! I definitely was upset that I had to take time from my family to stand in a line for something I was told was taken care off because our worked!! The hotel room and service were good but my registration processes really were awful!!

My stay was during this virus and it was overall good. The only thing I did t like was I was there at 4:00 for check in and my room was not ready. The room wasn’t ready till 3 hours later. But overall it was ok . I got to enjoy 3 days of the Waterpark and some where just checking in when they closed the Waterpark.

Elevator not working close to our room had to walk all the way around. Room had ants on the counter. Small, looked nothing like the picture online. Very misleading. Lights in bathroom needed a new bulb, phone in room did not work. Pull out couch bed creaked whenever you even thought about moving. Will not stay here again.

Pool was closed a few times for accidents that happened. Vomit, excrement. Etc. Pretty gross how it was handled not sure if it was the cleanest

This facility was a good place to crash for the evening after a long day at the parks in Orlando. It was a clean place to sleep and beds were comfortable. The room was of decent size (slept my family of 6) and included 1 master bedroom and a bunk bed room. It also had a mini fridge, microwave and Kerig coffee maker. The water park was nice and the kids enjoyed it. The water park was very crowded and the clientele was a bit crazy! I most likely won’t stay here again.