Candlewood Suites Dallas-Las Colinas

Hotel was nice. When me and my now fiancee 1st arrived no one was at the front desk. I had to pick up a business card on the counter and call 2 different cards before someone answered. When the front desk attendant did arrive he didn't apologize or anything as if nothing happened. I get people get busy but at least say I'm sorry I was doing XYZ. It was a bit unprofessional but my stay was nice, room was clean and everything else was great.

Staff was extremely Friendly - room was ok, but had a slightly weird odor. I eventually got used to it, but whenever I walked into the room again I would notice it.

Someone tried to come into my room about an hour after I checked in. When returning to my room after working out in a horrible fitness area, my key did not work. The lobby attendant was not at the front. I had to call to get her. She could not reissue my room key because the room was reassigned to the person that tried to get in my room!

Customer service was great, Shanda was very welcoming and friendly. She recommended a great Chinese food restaurant that delivered and gave me a bottle of water. Room was spacious.

Double charged my credit card and the room I paid for was a 1 bedroom suite I paid extra for the room online but when I showed up they said that room is not available so put me in an accessible low grade room. Their explanation was that sometimes online does not reflect the actual rooms they have.