Candlewood Suites Dallas-Las Colinas

Staff was extremely Friendly - room was ok, but had a slightly weird odor. I eventually got used to it, but whenever I walked into the room again I would notice it.

Someone tried to come into my room about an hour after I checked in. When returning to my room after working out in a horrible fitness area, my key did not work. The lobby attendant was not at the front. I had to call to get her. She could not reissue my room key because the room was reassigned to the person that tried to get in my room!

Customer service was great, Shanda was very welcoming and friendly. She recommended a great Chinese food restaurant that delivered and gave me a bottle of water. Room was spacious.

Double charged my credit card and the room I paid for was a 1 bedroom suite I paid extra for the room online but when I showed up they said that room is not available so put me in an accessible low grade room. Their explanation was that sometimes online does not reflect the actual rooms they have.

Great location, close to lots of restaurants and shopping. Convenient access from freeway. Clean and quiet. Front desk staff was great and very welcoming. Love the free laundry machines!