Collegian Hotel & Suites, Trademark Collection by Wyndham

From check-in to check-out service was incredible. Room was spotless and incredibly comfortable. Service at the restaurant was attentive. Location was fantastic.

I thought I already left a review . They charge 10dols to park now they said d/ t losing money from pandemic . Well I’m a essential worker for State of NY and I don’t feel it’s k to make up charges to compensate for losing money bcuz of Covid ! And the parking lot is outside open area no garage or cover ! RIDICULOUS !! I e stayed here plenty of times before but that’s crazy !!😔

Paying to park is ridiculous. This is not a big city and this hotel is not even in a downtown area The room was fine however it needs a fresh coat of paint and some minor repairs. It was big. And very cheap for the size.

Good staff. Very clean rooms. And well taken care of. Well done guys!

very clean hotel close to syracuse unviersity

Absolutely beautiful, central downtown and comfortable,third time I’ve ever reviewed a hotel. Staff was over friendly, beds comfortable, restaurant was great so pleased thank you! Will return in future.

We have stayed at this hotel many times when it was called the Genesee Grande. We always had a great experience. This was the first time we stayed since taken over by Scholar and we will not be back. We had a King Kitchen Suite, very spacious but room was very dirty. No garbage bag in the kitchen trash can, found candy wrappers on the floor so obviously the floor was not cleaned, had to wear shoes because otherwise my feet were black due to the dirty floors. Upon inspection of the kitchen, the cupboards and drawers were very dirty. We ate several meals in our room and needed to use the dishes and silverware so I ran everything thru the dishwasher, including the silverware tray which was dirty. I brought Clorox wipes with me due to COVID as an extra precaution but certainly did not have enough to do the cleaning I needed to to feel completely safe and I certainly did not babe anything to clean the floors with. Our first night around 1130 PM, there was a party above our room that was so loud that our light over the dining room table was swinging because the floors were being pounded on and vibrating. I did call to the desk and someone was sent to quiet the room. Night 2, there was a smell coming thru the air conditioning vent, I was unable to figure out what the smell was and it disappeared by morning. The food from the hotel restaurant was good, but we called to order and 2 times no one answered even though we were calling during advertised hours. We called back mo

Nice hotel, good service. However maintenance could be better. One room had hot plate not working, the other only one burner working. The heating system was not working properly during the first night. But we got extra blankets , so it was OK. Staff was very nice and helpful.

Centrally located, but not good if looking for private n quiet. Every door is heavy in this place and closes way to loud! So on a weekend or party night like Halloween, all I can hear was doors slamming into the late evening. My other problem was cleaning service. I put a privacy tag on my door as I stepped out to eat lunch. I came back and my door was open. Had to tell them that’s why there is a privacy sign on the door.

Love the staff. Always go above and beyond. Wish the kids from college would stop smoking in the hotel rooms though.