Palazzo Lakeside

Great experience. Clean hotel and everything was peaceful and quiet. I will be booking again.

Breakfast was poorly made but the room was fine. Very noisy all night long. Somebody kept opening the adjoining room door all night long so I didn’t get the sleep I needed.

The overall hotel is nice with a great set of positive quotes thru out the hotel. Service desk was super friendly and recommended a restaurant nearby. However upon arriving to the room I found it was dirty and towels were dirty aswell. The sink counter had some strange residue and so did the walls in the shower. Everything smelt clean as if it was sprayed with Lysol in the air but nothing was ever actually scrubbed or had a rag on it. The showers are poor construction. The flooring is at an angle which causes all the water to pool up in a corner knocking down all my toiletries to swim around and not really draining water, so the next day I had to continue to step into the filthy cold soapy leftover water that I had the day before. This is extremely unhealthy and you have to step there to exit so hard to keep clean in a unit that creates a lake of your filthy water. The shower door also slides to the middle by default and not closed so water spills out wetting the floor causing a hazard. The doors are super thin and my hotel door wasn't even mesh with the frame you could see the light and even slip something thru the doorway so once the hallways were active you could hear everything as if the door was open. This is a family friendly place but the amount of babies crying and children making noise unchecked thru the hallways makes it hard to be at peace. Our door also did not lock automatically we had to slam it and pull extra hard upon our return it was still open.

Almost all was remodeled and the beds were very comfortable. Pool was closed

The hotel was very nice, especially the kids lounge area, the rooms were very clean and the staffs were very friendly. Overall a good stay for looking for something last minute.

We really enjoyed our stay there.. They gave the royal service

Let me start off by saying THERE ARE NO LAKE VIEW ROOMS. NONE of them are lake view. They literally all face the sides of the hotel and your view is just other gross hotels. What they mean by lake view, is you can walk out of your hotel room, walk outside, and walk to a public balcony. Your room is just next * to it. So, do not Spend extra money for that lake view. Because it doesn't exist from your room. Also, room service IGNORES the "do not disturb" signs and knocks loudly anyways while your sleeping. I literally pointed to it and she was like "oh, so no room service". Obviously - I put the do not disturb sign on the door! I will say it is very newly renovated, but that being said - there are SO MANY HAZARDS. we stayed on the 5th floor and the staircase was closed, and there is only one elevator! There is also no emergency route! There is another staircase by the balconies but guess what... it was also blocked off and closed. So many fire hazards. The bedding had stains on it as did the pillows - looked like make up. I will say the bathroom was clean so that's good - but otherwise, no. Don't stay.

Compared to other hotels in the area (I've stayed in many) the value here is poor. Our major complaint: there are 5 floors of rooms and one elevator. BOTH sets of stairs were roped off during our stay, so you are forced to wait a lengthy time - at points 15 minutes - for an elevator unless you're on the ground floor. The exterior and common areas in general are shabby. The overall impression one gets is just not great and the pool being closed was not popular with other guests, since that's one of the few amenities. Given what they are charging (it's not the cheapest in the area) there isn't much to do. I will say the room itself was renovated and decent. I appreciated the Keurig machine and having a mini-fridge. I just wish the rest of the property matched the effort they've clearly put into the rooms.

The room was really nice and remodeled. Their is some construction going on and their is only one slow elevator. But I would stay again

We checked in at 2am and everything went well, room was clean and bed comfortable.