Casa Biulù

Rude, disrespectful, and cheap owner and staff

I stayed in this hotel in Jan 2022 with my friend in their Exec. Studio Suite. It was absolutely my worst hotel experience. (I am frequent traveler). Everything was abysmal and outrageous, including the utter and complete disrespect shown to us by the owner (who lives on site) and her staff, the nonexistent services which were advertised on this site (the wifi could not be accessed from the room), dilapidated furniture (see attached pictures), trash below the room which could be seen from the balcony, towels which felt like sandpaper on my face, and no replenishment of toiletries. I requested an extra bed and agreed to pay extra but they provided the absolute worst mattress for the extra bed (basically a sponge mattress which is the cheapest that they could find). When we complained the following morning after my friend basically had no sleep the prior night, the owner took our complaints personally and rather than making things right as any professional in the hospitality industry would have done, she and her staff actively sought to make us feel unwelcome. At breakfast, they rudely refused to give me an extra cup of coffee even though they advertised on this site that breakfast was free, and even argued that breakfast was a "courtesy" which could be taken away. The owner then said that we could leave if were not happy. I could not believe how offensive they were! Stay away or they may try to ruin your vacation! These people know absolutely nothing about customer service.

Farid, Wyjazd z przyjaciółmi: 6 noclegów, 16 sty, 2022

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Como un paraiso

Desde que ingresas se respira un ambiente de paz y tranquilidad, las áreas comunes me parecieron muy coloridas y acogedoras. Las habitaciones muy lindas y cómodas sobre todo, hay muchos detalles en general que me gustaron, como los desayunos, la alberca, la vista desde la terraza es espectacular y la gente que trabaja ahí es muy amable también :) Muchas gracias!

Podróż: 2 noclegi,, 2 sty, 2022

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Close to everything and quiet

My husband and I stayed at Casa Biulu for several nights over NYE weekend. We couldn't have had a better experience. The property is a short walk (a couple of minutes) to the center of Playa Zipolite, the views from the pool are incredible, and the rooftop bar is a fantastic experience. The owner of the property Federica was responsive via WhatsApp. She helped arrange travel arrangements from Huatulco airport and organized a NYE party on the rooftop. When we return to Playa Zipolite, we will definitely be returning to Casa Biulu.

Francisco, Podróż: 4 noclegi,, 29 gru, 2021

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Lovely Stay

Come for the pool, stay for the hospitality.

Podróż: 2 noclegi,, 23 gru, 2021

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Amazing view., nice balcony, great staff

Serge, Podróż: 7 noclegów,, 30 lis, 2021

Autentyczna opinia gościa Expedia

Liked the pool, terrace and views plus staff were friendly. Didn’t like the tired rooms and bathrooms, expect better at this price point.

simon, Wyjazd z przyjaciółmi: 2 noclegi, 18 lis, 2021

Autentyczna opinia gościa Expedia

We stayed at this place 3 nights. The room was very clean, the staff very friendly. Mrs Federica the host was wonderful lady. The view from my room was a plus. The pool facing the ocean is marvelous. I'd recommend to any travelers whose want to have a wonderful vacations time.

Henry, Podróż: 3 noclegi,, 26 sie, 2021

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We made a reservation with Expedia at "Casa Biolu" and it was a horrible experience. First getting to the hotel is a challenge. There’s dirt, rock with many potholes. Our visit was in August of 2021. This season is warm & muggy in Oaxaca. We got a beautiful view and warm room so we “turned on" the AC and every time we went out, we came back from the town (already after the room service), the owner Maria Federica would go in to our room without permission to turn off AC. We asked the staff and they mentioned the owner would go to every single room to see if the guest was there. So every single time we got back to our room the room it was boiling , plus she was invading our privacy, she went as far as opening the door during my wife and I having sex. Then it got worst after check out we turn in the keys and they told us everything was fine, later that same day around 10.00 pm I got a phone call via WhatsApp, and it was the owner Maria Federica yelling that we took 2 Beach towels and we needed to return them. We told her we didn't have them and she started calling us liars, 2 days later I got a charge for $35.00 Dlls to my credit card something that I did not authorized and I am disputing at this moment. I Defenetly would advise anyone whose visiting this area to not stay at this place so you can enjoy your vacation with out any headaches.

Wycieczka rodzinna: 1 nocleg,, 10 sie, 2021

Autentyczna opinia gościa Expedia

Beautiful view, rough access!

The check in is not the best, there’s a lady that can help you do the check in and she’s nice and everything but it lacks of formality. There’s nothing wrong with the place but also there wasn’t anything great about it. The access to get there is a bit hard but the hotel is really nice.

Fausto M, Podróż: 2 noclegi,, 19 lip, 2021

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Beautiful property, poor management

Property is beautiful...however checkin was super awkward and rooms were to be the same but were vastly different. King size room was not stocked with water, a bedspread, etc. but great view...while other room had two twin beds pushed together and a window looking to the parking lot (did have water, bedspread, etc. however). Had a hard time communicating with staff though my friend is pretty fluent in Spanish...maybe the person running spoke Italian? Anyway, I would not stay here again.

Rachel, Wyjazd z przyjaciółmi: 1 nocleg, 17 kwi, 2021

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