Sorell Hotel Zürichberg

The room has no air conditioner. Thus, it was really hot in the last week. Also, it seems unlikely to have two separate beds. Besides these two little drawbacks, the experience was great. The staff was very helpful and kind. The surrounding area and the view are fabulous.

Amazing stay, unbelievable breakfast

The stay was great, hotel is very modern and all staff was really friendly and helpful. My only problem was that I was visiting when Europe had a heat wave (the worst they ever seen) and the room had no air conditioning. Not blaming the hotel for this because maybe is never needed but I wish I had it. Other than that, everything about this place was amazing.

A wonderful place to stay and will stay there again

Looking at the pictures from this hotel, it should be a dream. Quirky, stylish rooms and a view over the lake to die for. It actually all looks like that in real life, so: what's the catch? In fact, there are several catches and if you're willing to look past them, you'll have a great stay. First: would you like to be greeted? If you do, this is not the hotel for you. It's more exception than rule that the staff put on a smile and welcome you or just say hello. Staff distinctly make you feel unwanted. Secondly: do you expect housekeeping to, well, keep house? You'll be disappointed. A non-working, sticky TV, inability to clear away used glasses, tired furniture and fingerprints all over the place. But they do change towels and make beds so it wasn't all bad. Thirdly: would you like your complaints to be acted upon? Again, sadly, this is not your hotel. A simple request to repair a coat hook was ignored. Housekeeping also could not be bothered to clear away the plaster dust. Yes, the hotel did come and ask if everything was fixed (no, it wasn't) which I also took as an opportunity to mention housekeeping in general. They did send refreshments and a bottle of champagne by way of apology, but I rather I wouldn't need to complain. Finally: stay in the annexe and forget peace and quiet. The big open space amplifies all noise, even that coming from the corridor to the hotel and the main exit to the car park. Forget sweet dreams. So, in short: nice from far, alas far from nice.