Best Western Grant Park Hotel

The location seems to be a gathering place outside and in the lobby, somewhat uncomfortable walking in and out, particularly at night.

The room was fairly decent. We had issues with a few spiders but nothing over the top. The room was clean and you can tell it was recently renovated. The hotel in general had dirty hallways and elevators while we were there. The front of the hotel was very intimidating as crowds of guest gathered there every night for hours. The hallways were loud, with guest yelling all times of night with no “quiet” hours. Very unpleasant. I think the hotel needs to get a better grasp on getting the hotel to meets the same standards as some of the other down Chicago hotels. The Hilton next door was 100% better in terms of look and feel of the place. The location of the hotel was excellent and the staff was amazing.

I called ahead if time to make sure my room was ready which they said it was. I arrived around 11pm to checkin. The lobby had crumbs on the tables which made me raise an eyebrow at first. I disregarded it and went to my room. I got to my room at the end of the dark hallway on the 5th floor. The bed looked as if someone had just rolled out of it. There was garbage from the recent guest on the floor and all of the towels were dirty and on the floor. I was disgusted and immediately left. I got a new room which was okay but that left me with a bad tastr in my mouth about the cleanliness of this hotel. The staff was nice though.

Normal hotel stay.

My stay was very unpleasant the young lady that checked me in was very rude and didn't have a pleasant demeanor. I asked for an free upgrade she said that my room was good enough. The nerve. Then I go to the room ten minutes later I hear a knock and ask who is it and some guy just opens my door saying that he was maintenance . I said I didn't say come in, I said why are you here. he then say I was called to come up here. I then told him I didn't call and to close my door. At this time my husband was still at work and I was at the room alone. Then my fridge didn't keep our things cold, the microwave hadn't been clean. I called down to the front desk to let them know they a manager would call me. No-one ever contacted me still to this date. I've stayed there before and it was better but you would think with the economy in shambles the stay would be better. It was way way worst. I wont be back ever.

The girls at the front desk were terrible. It’s as if they were going out of their way to be inhospitable. This is Supposed to be the epitome of hospitality. I was amazed. These women were hostile to everyone. They don’t seem to realize that there is a worldwide pandemic going on and people are already tense. I’ve stayed here before and never saw this kind of service. With each and every person. Completely unprofessional. I believe her name was Sherry, the most aggressive one. Just completely unprofessional.

It was terrible. The pictures on the website made it seem like there was a spacious room and that it was clean. The rooms were very small, trash was all throughout the hallways, people were playing very loud music, everyone around my room smoked. The first thing I saw when I walked in to check in was a homeless man begging for change, and another homeless man was outside demanding I give him my money. The night staff was terribly rude as well. I would not recommend ever in a million years.

roaches in the bathroom everywhere

It was amazing