Embassy Suites Monterey Bay – Seaside

Horrible customer service. I complained and was supposed to receive a call from a manager. Never got a call. I called the manager, left a message and never got a return call. For nearly 400 bucks a night I expect and deserve better. Needless to say, I won't be back.

Room. Not clean. Tub would not drain. The must goes on and on. Sraff pleasant. Shame on Hilton for allowing this hotel to begin to decay. Oh o heard about the upcoming renovations however room renovation is necessary. It's the cost of doing business.

This was for a 50th bday celebration and it worked out perfect!

The hotel is a good value for a family of 5, as we were able to all stay in 1 suite. The pull out is not very comfortable. Because all of the rooms open up to the center auditorium of the hotel, you can hear the music at night from your room. The included breakfast is definitely one of the better ones available - especially the cook to order omelette. Staff are friendly. Too far from aquarium or cannery road to walk, but short 10 min drive to downtown parking lot, where you can take a free trolley to all the attractions. 15 minute walk to a nice clean beach area.

Decided to go on a last minute quick mini vacation before school started. Reserved a room at the Embassy Suites due to the set up of the room and amenities the hotel has to offer. Perfect set up for a family with the suite type rooms. Kids were able to swim at night in the heated pool. They were hungry after the swim but we were able to order room service at 10pm. The staff was friendly and welcoming! Carolyn (who checked us in) was so sweet and gave the boys a bag with water, chips and a candy bar. The room service staff were kind and brought a free desert with our order. The housekeeping staff was on top of things and friendly. My son's friend had never been to a hotel and he felt so special! Short drive into Monterey where we enjoyed the Aquarium, beach and Dennis the Menace Park as well as a great meal at Louie Linguini with ocean view dining. I must have said at least 5 times while we were there that I was glad we had chosen this hotel. It fit our needs (and wants) perfectly. Very thankful for a successful little trip. Great hotel for traveling with kids.