Hyatt Regency Birmingham

Very nice hotel and we enjoyed our stay. Only negative was there was a problem with the TV in our room that we reported when we checked out.

Absolutely amazing and worth every penny.

Lovely breakfast spread and views from the hotel room. Only negative was confusion of payment for breakfast

Great stay! Great hotel with fab food snd very covid secure

Absolutely enjoyed staying here for my anniversary. Lovely and helpful staff throughout my stay and really loved how clean everything was. My favourite part was how we were catered our morning breakfast with a selection of different treats from savoury to sweet with a feeling of comfort from staff. Thank you so much and will definitely be returning soon.

Fast check in, polite staff, nice room (could do with a little tlc- cracked paint along skirting etc, nothing major). Queue for breakfast was quite slow but

It was very nice and cozy, the food very good, awesome pool, very nice staff

Really comfortable hotel, very modern and in the heart of the city, has all facilities and make the stay at the hotel really enjoyable.

The hotel was nice and clean with many sanitiser dispensers available. The hotel staff initially checked us in a room with a view of the construction which was not what we booked as we wanted the canal view so we had to go back down to change the room. I did not expect this from a 4 star hotel. We had to call for clean towels as due to COVID staff were not entering rooms. This could have been communicated as we would expect the room to be made up normally. The towels and extra shampoo etc arrived promptly following a call to reception. Breakfast was amazing and the staff were great. Very helpful.

Oh gosh: what do we expect of a luxury hotel in the era of Covid-19? Hyatt clearly thinks it has something over and above all the other hotels in Birmingham, as it’s consistently the most expensive. First impressions terrible: at 8pm on a Wednesday night it looks closed. On approach, the revolving doors are taped closed, and a laminated piece of paper has been Blu-tacked to the side door (also closed) advising guests to use their key card to gain entry. It turns out that the side door is closed but not locked. Inside, the impressive atrium / lobby is as empty as a ghost ship — and no more welcoming. The front desk is tucked to the right in subfusc lighting, and the one (and only?) member of staff is on the phone. When he’s off the phone, he’s welcoming and he explains that breakfast in included and books me a table for the next morning. Bedroom corridor (on the 10th floor) is dirty, and a pile of damp towels is lying outside a guest room. (They are still there the following morning.) My room is a good size, but the product is tired: especially the bathroom and the tv, which struggles to load content and is very slow. Plug sockets and light switches are in inconvenient locations. The bed is very comfortable — but the beds at Hotel du Vin are better. In the morning, a server helps guests to a buffet breakfast. It’s fine, as hot buffet breakfasts go. I overhear another guest asking for a cup of tea as “the coffee is disgusting” and he’s right. Sadly disappointing.