DoubleTree by Hilton Hotel & Suites Houston by the Galleria

The hotel was great. The location was great. The hotel was clean. I didn't like the $27 for self parking where the parking spots were so small that I could not fit my truck in so I had to take up 2 parking spots which upset someone because my truck was keyed the next morning.....also my room key in one of the rooms I got never worked....I had to keep going down to get a new key made....it worked once.....but if I left the room again,the key stopped working and had to get a new key card downstairs....over and over...5 times..... I will never ever book that hotel again.

Overall my stay was good, except that on the day of check-out, I was harassed twice by hotel personnel knocking on my door about check out... all before 11:30AM. I wish the hotel would be as adamant about getting me checked in before 11:30AM.

Overall, I would rate the decor, amenities, bedding, etc of this hotel as a 3 star hotel. However, the staff was wonderful! Everyone we encountered was super friendly, polite, and very helpful. I would say the staff at this hotel was probably the most accommodating of any I have stayed at.

Great stay ! Color was a bonus ! Lol! Nice !

My stay was terrible from the beginning. Arrived for check in, self parked on the 3rd floor and was told to take stairs down. Get to front desk (at 3:50 pm) and there is a line and no order. I get to help desk, older man barely speaks English, and says room will be ready in 30 min or more. I asked why and he said because they are at 100% capacity. But how is that my problem as a customer? We wait exactly 30 min and the room is finally ready. We go up to our room on the 25th floor it and it smells like cigarette smoke. I did not ask for a smoking room. I quickly set the AC because it was so soggy in the room. We leave for the evening. Come back and there is a long line to get on the elevator. So another wait. Then we finally get to our room after 30 min and the room is still not cool. At this point my family and I just wanted to lay down and get the night over with. The whole night it never cooled and we were uncomfortable. The next morning, we pack as soon as we could to head out of there. Again, another long line to go down the elevator. We had to break up and go into separate elevators that were filled to capacity and that stopped at every other floor before reaching the lobby. Carried our bags back up the flight of stairs and headed out. This place should consider my stay unfortunate and refund my money. I would never stay there again and will urge others to stay away.