Hotel Penticton, Ascend Hotel Collection

Good location, older hotel with new owners fixing it up. Our first room was not at all what was represented in photographs, it smelled, the grout in bathroom mouldy, the air conditioner looked original and 50 years old. Crpet that you wanted to leave your shoes on. Fortunately we were able to move rooms. The second room was still older but updated more recently than the first, and we were very happy there and the air conditioner looked like it was from the last decade or so - worked well. Service was good at front desk.

Staff were incredibly friendly and helpful. Rooms were well maintained and very clean. Perfect location too!

On expedia it said there were 3 queen size beds and a hide a bed. When we got there, there was only 2 queen size beds and a hide a bed. Look like mold on tiles in bath rub. Spider webs all over the patio/sunroom and the chairs out on the patio/sunroom were broken. Alot of the hotel was under construction while we were there and we had no idea it was. Customer service sucked.

Great hotel with a fantastic bathroom. Spacious room and a small balcony to relax on. They are still working on their renovations, it it didn’t cause us any noise issues. Due to Covid daily room cleaning is suspended unless requested.

The pool was closed for renovations, renovations were loud we hear it in our room for hours... the pictures are deceiving. I wouldn’t stay here for this price again. Rooms were small, no one cleaned our room either. I’m not disappointed much but this was ridiculous for $200 a night.

Bad timing as they were under going renovations. Location was good and it was quiet.

I had read the reviews and knew there was construction , etc. however this hotel wasn't as nice as I expected. The rooms were not as updated as I thought it would. With all the guidelines and rules we all have to follow, I would have assumed the hotel would have been a bit more careful when cleaning the room. There must have been a guest in the room before we checked in. There was food left in the fridge, I assumed it was from the previous guest. I was pretty disappointed with that. Also, I had two queen beds in my room. Once was made properly with top sheet the duvet but the other one just had a duvet with no top sheet.

Hotel was undergoing renovations. Room was nice and spacious, had everything we needed. Cleaning of rooms could be better. Shower didn't look all that clean and there was a few strands of hair on the pillows.

Although they are cleaning it up it is a dated building, bathrooms have old tubs and showers on mail floor. Staff was nice and location was good

Undergoing renovations will be very nice when done and in a great location. Only bad part is with covid had to request cleaning of room and it never happened twice. We had our room cleaned once in a weeks stay so it was the only disappointing part of our stay.