The Garland

Family Getaway

From the minute we arrived, everyone was very friendly and attentive to our needs. Place is beautiful, clean, and have great customer service! Will definitely return again!

Candy, Wycieczka rodzinna: 2 noclegi,, 22 cze, 2022

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Pretty great

Worth the price on week days but not sure I would pay the weekend price.

Ariel, Podróż: 2 noclegi,, 22 cze, 2022

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Disappointing and disgusting

Checking in was fast. I was disappointed to see that our room was not even at a first floor level, but at underground level. I felt like a third class guest. When we get to our room there was no electricity in our room. I had to call front desk, and we had to wait for a maintenance guy to fix it. That was super unprofessional to give guest a room with an issue like that. Later that night after we came back from dinner when I turned on the light from the bathroom a cockroach came out of it. I was disgusted and mad! I called the front desk to complain, and they fixed it by sending us to what the manager refer as an upgrade to the top floor Pool view. I guess out of their basement floor. Honestly I took it because I was tired, but it is the first time in my life I encounter issues like that in a hotel. I will never stay there again, and will never book anything with Hotels.com

Podróż: 2 noclegi,, 20 cze, 2022

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I’ll return soon!

My stay was short and sweet with clean unique rooms and prompt service

Isiah, Wycieczka rodzinna: 1 nocleg,, 19 cze, 2022

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It was very nice. We really enjoy staying at the Garland. The only disappointing thing was having to pay $23 per person for the breakfast buffet that was very poor. food was cold and not a variety. we were 5 minutes late to be able to order off of the menu.

Suzanne, Podróż: 1 nocleg,, 18 cze, 2022

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The best hotel we’ve ever stayed at

This hotel was amazing! We had a busy trip but I wish we had more time just to hang at the hotel and enjoy all they offer. The pool was great, and we ordered drinks and food poolside which was delicious. They have movies by the pool for families, a free shuttle to Universal, and I wish we had time to participate in the walk to see the Brady bunch house. The rooms were so super clean, stylish, and very comfortable.

Wycieczka rodzinna: 2 noclegi,, 15 cze, 2022

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Family Vacation to Universal Studios

Great place to stay, very close to Universal Studios. Amazing swimming pool and great food. Movies by the pool at night was great for the kids. Loved the property, will stay there again for sure.

Saraj, Wycieczka rodzinna: 2 noclegi,, 10 cze, 2022

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Not Memorable

This could easily be a 4 star hotel instead of just a 3 star. The grounds are very nice. The lady who checked me in was just so so and said they didn’t recognize Hotel.com so nothing was offered. She put me on the 4th floor overlooking the parking lot and freeways so not great. The room itself was nice but the bathroom needs to be refurbished. Considering that there is so much concern for Covid the housekeeper did not remove my used glass or leave me another one in its place. On the second day my key card didn’t work and so I called the front desk and instead of having security bring me another one she said I had to go to the front desk. This was not ok and not service oriented. Turned out it was the same person who checked me in. The restaurant was good but they had an event the night I had my reservations and the hostess was going to seat me in a weird place due to the confusion. The manager came over and handled it, which was good, as I explained that I was actually staying at the hotel and had reservations for dinner so should be treated correctly. The food was very good and overall I had a nice stay but it is only a 3 star hotel and that’s sad.

Edith, Podróż: 3 noclegi,, 8 cze, 2022

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Outstanding!

Outstanding facility, service and staff. Would highly recommend this hotel. I have traveled extensively.

Jose, Wycieczka rodzinna: 1 nocleg,, 7 cze, 2022

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Valet was a bit disappointing but hotel is AWESOM!

Valet parking was not very helpful with my luggage. I had several bags and he stood there and watched me struggle to get them out of my trunk. I always tip $5.00 minimum and did so anyways but I was definitely disappointed. I will say in a prior stay at the garland the valet attendant was the absolute best.

Rene, Wyjazd biznesowy: 2 noclegi, 30 maj, 2022

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