Hyatt Regency Crystal City

Overall stay was good but not great. Not sure I'd stay there again & instead a nearby hotel. I was there on business for a conference. Public spaces looked nice. Bar & restaurant had good service and food also good most of the time. Men's room on the ballroom floor was converted for women to use, even though the gender distribution at the meeting was about even. This forced men to go to other floors where only one, small men's room was available per floor. 2 out of 3 days nearest men's room on next floor was closed for cleaning during entire lunch break - totally inconvenient. When it was available it often lacked paper towels as did others. My room was comfortable and clean, though had an old clock iPod station combo from years ago and missing a power cord. It took 2 days to get replaced. Bathroom sink had no place for toiletries. A wood rack was available but located near the door, thus 'behind' you when facing the mirror and not convenient. Even though my credit card was taken for incidentals on check-in, it was apparently missing by the second day when my lunch couldn't be processed to my room account. I was called to get the card and the staff fixed it but they had no idea why the number wasn't in the system. To get the hotels.com price I had to prepay with no change or cancelation allowed. It was also tied to a specific 'accessible' room I didn't need. I did it to keep my points even though conference rate was a few dollars lower. Don't think I'll do that again.

Great room, reasonable price

10 minutes from all sites

The entire hotel was booked by 2 large, and VERY LOUD groups. When I booked the room, it was the responsibility of the hotel to inform me of the fact that we were one of very few people NOT with the group. Children constantly playing in the halls, and on the elevators. Had to carry my bags down 7 flights of stairs, after a 20 minute (failed) wait for an elevator. Hotel management and security did NOTHING to control these groups.