El Conquistador Resort, a Waldorf Astoria Hotel - Fajardo

Terrific time Cleaned/confortable rooms Beautiful facility Only set back....food is subpar! No Puertorican food just the usual tourist rest's.

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This is not a Warldorf!!!! The hotel needs to improve in all areas specially entertainment and accesible Restaurants and Bars

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This used to be one of the best hotels I have stayed but its NO longer.

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The El Conquistador Resort is absolutely breathtaking. The views are amazing, the resort is massive, the beach at Palomino is such a luxury and you have everything you need all at the resort. This resort is great for families and people who enjoy staying at the resort for their entire stay. It was rather touristy but it is what I was expecting. If you […] are looking to get a true taste of the Puerto Rican culture then Fajardo is not the place to be. I highly recommend this hotel but if you are looking to experience the culture of Puerto Rico I would suggest other areas of the island. Przeczytaj więcej

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I thought the hotel was nicely maintained, while not quite up to american waldorf standards in terms of elegance but good location, lots of stores and restaurants and different areas of the hotel to explore, close to rainforest and island ferries, Not alot to do in the directly surrounding neighborhoods but most of the action is at the hotel or can […] be booked by tours from the hotel. Checkout was a bit of a nightmaire is the only complaint, long lines for teh check out, then for teh valet, plus alot of mistakes on the bill. Przeczytaj więcej

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We did half our trip here and the other in Old San Juan. If you want the resort style with beaches, golf, rainforest, the Bio Bay, Coqui Tree Frogs, and other great amenities, this is the place! If there was one negative, it was definitely pricey. However, it was a great time.

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They ding you for everything, so open your pocketbook for parking, portage, expensive food, resort fees, the works. Otherwise magnificent. They have problems with door locks.

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we loved it!!!! its beautiful but expensive. i will love to visit it again but with a better price offer that includes the coqui water park.

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This hotel is nice, however the bathroom in our room smelled a little rank, in the toilet room. It was tricky figuring out how to catch the shuttle back and forth to self parking. I came back late at night to find no shuttle in the lot, so I called front desk and the concierge; no answer. I had to drive up to the hotel and ask the guy there to send […] it down. So that part is not consistent. The view was great. Przeczytaj więcej

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My family and I had a great time. We took advantage of Coqui Waterpark and loved Palomino Island.

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We had an amazing time at the El Conquistador Resort. It is very kid friendly with many activities to keep them busy. If you want the resort to take care of your kid for the whole day it will cost much extra. The waterpark (additional fee) was awesome as was the private island. My only complaint would be the high cost of drinks and the unexpected charges […] for parking and bellhop which made me feel cheap not leaving a tip. Przeczytaj więcej

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I loved the private island. The ferry is convenient and the beach is beautiful with plenty to do...snorkle, rent wave runners, etc. The resort itself offers a lot to do with several pools, shops and restaurants. The Marina restaurant, however, was the only good meal I got on property. The wraps for lunch were pretty disgusting. I got a fish wrap 1 day […] and it was all chopped up and mixed with beans. The rooms were clean but had very old carpet and smelled very musty. Our air conditioner leaked so we had to be careful not to slip on the puddles. We were with a group and had 5 rooms total and they all said the same thing about the musty smell and old carpet. Overall the beach and view were spectacular and the staff was relatively interested in good service but the musty rooms might deter me in the future. Oh, and if you book on a website (not hotel direct) they will charge you a 14% per night add on when you check out. Przeczytaj więcej

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We had a nice time but the rooms were very outdated and not what I expected for a Waldorf property. There was no service at all by the pool. Our rooms were located close to the marina and our pool was pretty much private which was nice but the experience would have been better if there was some type of food and beverage service there. We did enjoy taking […] the ferry over to the Island the resort has (which is only about 8 minutes by boat). Also there was a $50 per day resort fee you pay at the end. Wasn't aware of that when we booked. Przeczytaj więcej

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We have two children, age 6 and 3, and this was a great place for them. So many things to do. Water park and Palomino Island perfect for them, and convenient because you don't have to lug around towels, beach chairs, etc. Though there are many different options for food, we always ate at the casual places. Prices for food extremely overpriced for what […] you get. The room did have a fridge so with better pre-planning we could have eaten breakfast and lunch in the room. No microwave. We stayed near the Coqui Waterpark and it was very nice because you didn't have to go all the way up the vernacular and multiple elevators to get to the activities (the boat to the island and the waterpark). I would recommend staying at the Marina for families. Przeczytaj więcej

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Overall, very nice and beautiful and would stay here again. Just know they nickle-and-dime you for everything they possibily can.

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My wife ran conferences here in the mid-90's and wanted to return for a long time, so took the family. Hotel is VERY tired and needs basic up-dating. Plastic couches in rooms not so nice, A/C that barely worked, and friendly service, but very SLOW especially at restaurants that basically are microwaving the lunch ! No room service 2 days and elevators […] under repair. Eat down at the Marina for lunch and Chinese restaurant decent. Would not recommend.. Sorry ElCon. Przeczytaj więcej

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Concierge desk is hard to get through and service requests take long time to resolve. The sceneries and amenities are great though.

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. Hotel bleeds you dry. Charge me upfront and Im ok with it. Overcharge and nickel and dime me for everything and I hate it. $25 to rent snorkel for 3 hours, cmon. I can buy that for less than $25. Pain in the butt going on tram, then the boat to get to the beach. Lines for tram and boat during vacation weeks. Lines for food on vacation weeks. Waterpark […] park was good but small. Good for kids under 12. Food way overpriced versus quality. Go to Punta Cana in an all inclusiveon on the beach. You'll have a better time and save money. Przeczytaj więcej

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We had a excellent experience, very polite, friendly and helpful staff. Will definitely come back.

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The resort is in a very beautiful hilltop setting with incredible vistas and manicured surrounding grounds. The facilities are clean, but the rooms are very much in need of updating (paint, carpet, new tile and flooring, etc.). The staff is generally friendly, but extremely slow (waiters and housekeeping in particular). The front desk check-in staff […] and consigner team were not welcoming and left us with the impression that our questions and inquires were bothersome. Daily parking is expensive and quite a distance from the hotel. Parking shuttle was helpful, but not always timely. While I recommended the hotel in my response above, I need to qualify that by stating that for the amount of money we spent, I would have expected more... including better guest rooms, and a staff that expressed more interest in serving their guests. Przeczytaj więcej

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This is an older resort facility. There is lots to do for families and couples. They have many restaurants, bars, spa facilities, swimming pools, and even an island you can go to via water shuttle for free. The casino is no longer there which we were disappointed about, but we had a great time and will definitely return.

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Traveler beware!!! Even if you have a confirmed hotel reservation for the El Conquistador, this hotel will deny you a room when you try to check in if a big company is having a party there and asks for extra rooms. The hotel won't have the decency to call and tell you that before you travel all the way there either. In addition, the hotel leases its […] pool area out for private parties. A bank had a private party there during our stay and hotel guests were denied the right to use the main hotel pools during this event (3pm-midnight). I have never heard of a hotel doing this to its guests. In addition, the casino is completely closed (I was told the hotel lost its gambling license), the food is overpriced. I will say that the staff was nice and the views were beautiful, but my family and I will never go back to this hotel. Przeczytaj więcej

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This hotel is exception in terms of its location as a get-away. There is not much to do (that we saw) in Fajardo itself, but in our opinion, one would not go to this hotel to be "off the grounds". The hotel, resort, and Palamino Island are far too exquisite to worry about going elsewhere! The hotel staff was excellent; they let us check in at 10:00 […] a.m. and check out at 12:00! Our stay was incredible and we cannot wait to go back! This is the perfect place to relax for a few days!! Golf enthusiasts will love it too! Przeczytaj więcej

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This was a beautiful resort. My husband and I visited for the first time in February and stayed in the Las Olas wing. This was a smaller section of the hotel, about half way down the hillside. It was quiet and relaxing and we really enjoyed using the Las Olas pool which was less crowded. Pros: well-equipped luxury resort staff were extremely courteous LOVED […] Palomino Island Riding the funicular was fun Views were spectacular Enjoyed our group tour into San Juan (organized well) Cons (these were not major and would not deter us from staying again): Food was very expensive and not the best quality No refridgerator in room Przeczytaj więcej

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The hotel and staff are great. However, they recently removed the casino so there is really no night life for adults. Also they do not have shuttle services to San Juan or any of the casinos so you are really locked into staying at the hotel your entire stay. Taxis are very expensive ($200.00 round trip for 2 people to San Juan). The staff go over and […] above to make sure you have everything you need. They are also very friendly. There are numerous pools and restaurants to accommodate your needs. However, the food is very high price. As much as I enjoyed my stay I would think twice before going back for the above reasons. I would probably pick a hotel closer to San Juan and one that has adult activities. Its nice that they have so much for families with children but they don't pay enough attention to those without children that look for activities other than golf. Przeczytaj więcej

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I think there was enough space in the room for a rollaway bed or a sofa for one of my sons

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Hotel was extremely kid friendly with tons to do. The pools were great, the island and beach were great and the waterpark was great. The downside was the price of meals which was a little over the top but the resort offers a number of dinning options.

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Room were not of great quality as portrayed in the web site. Resort was excellent with great choice of restaurant. Las Brisas was the best!!.. buffet breakfast with great choice of hot and cold food with fresh fruits. We literally had breakfast all five days to charge ourselves for activities. Hilton Palomino private island was pretty cool.. nice and […] safe beach.. less crowd..lot of activities to choose. another plus for El Conquistador Resort!! Boat ride to the island was fun and easily accessible Couqui park was lot of fun too.. My kids had a blast. Tram ride from the hill was also very good. Overall, we enjoyed our trip at the hotel / resort. If rooms were little better quality, I would recommend this to anybody who is going to PR. Przeczytaj więcej

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This is my second visit to the hotel in the last two years. It is geared towards families. All closes at 12am. Beautiful pools beaches and grounds are exquisite. My room was dirty was moved to another within the first couple of hours. Food is very expensive and not so good. Transportation is also expensive. Rent a car to get to and from resort. Easy […] drive and convenient for day trips. My kids 6yrs and 4yrs had a great time. Przeczytaj więcej

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The hotel is well kept and employees are friendly and helpful. There was an episode of loud foul mouthed young people on a boat at the boat basin who carried on into the night including vomiting etc. Complaints were made by other hotel guests who were disturbed. The boat was gone the next day. The security at the hotel should have addressed the problem […] sooner. This area is populated with families with children and older couples like ourselves who were offended. Przeczytaj więcej

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The resort overall is absolutely beautiful. If you like to walk a lot, and don't mind stairs - this resort is huge with stairs everywhere. One complaint: Our room had a musty odor the entire time; we had informed the front desk about it - but it never went away. Be prepared to spend A LOT of money for food at this resort. Quality was OK, but everything […] is completely overpriced. We rented a vehicle and were able to visit several local restaurants with great food and decent prices. The resort's island (Palomino Island) was great - there is a resort ferry to transport guests. We didn't visit the property's water park - other guests informed us there are only 3 slides - not much going on there, not worthy of additional $20 pp. The other pools available to all guests were perfect for our kids. Lots of activities for kids, so it's a great place for families. The valet guys were awesome and very accommodating! Przeczytaj więcej

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The hotel was beautiful, The service superb. The only problem was that are room was not cleaned to our expectation,. There was coffee left in the coffee pot. It was not cleaned properly. Our floor near the refrigerator was sticky. Again not cleaned properly. We asked and then every discrepancy was taken care of. (I didn't think that I had to ask) I […] expected it to be top notch. Przeczytaj więcej

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Nice experience, Beautiful views, good activities for children. Nice golf course. Lacks activities for adult couples and singles.

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My room overlooked the marina but there were trucks delievering all day long that made too much noise .the carpet in the rooms need an updating!

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My husband and I stayed at El Conquistador for a wedding anniversary trip and had a great time! The pool, the beach, the food... everything was amazing! We loved the coziness and romantic feel to the resort for a nice couples getaway, but we also loved that it offered a family oriented enviroment as well! We will for sure go back to this resort at some […] point, and next time we will take along the kiddos! Przeczytaj więcej

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Why would they take the casino out and have no nightly entertainment. There is NOTHING to do at night.

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Great Hotel! Excellent Service an Staff!!! beautiful views!!!

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This is very nice hotel, I will come again

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The hotel has apparently chosen to rest on its lush grounds and private island with its beautiful beaches. No doubt, that part is great and will be enough to impress travelers. However, it is unclear how this hotel currently qualifies as a 4-5 star hotel. My spacious room was disappointing. Mold/mildew in the closet, grimy tile grout, peeling veneer […] on furniture, obviously chipped glasses, etc. It took multiple calls to get electronics repaired and trash from the previous guest removed. The voice mail system was never reset from the previous guest so those personal messages were waiting for me. The main pool area is large and there is plenty of comfortable lounge chairs. Despite being told that there was waitstaff circulating the pool area for food/drink orders, I never saw such staff (not even at peak lunch time) so guests were left to self-order from the bar. Again, not a big deal if the hotel were advertised with a lower-rating, but that is not 4-5 star service. For those who have a late-day flight, there are no locker rooms/indoor showers available (again, strange for this supposed level of hotel). According to the front desk, one can use the spa's accommodations for another surcharge. On a bright note, the grounds are beautiful (glad it didn't rain), the ferry service to the island is prompt and convenient, the staff in the restaurants were professional, and the on-site dive shop is good. Would I recommend this hotel? Depends on the person's expectations. Przeczytaj więcej

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A great time and the private island was a great getaway. We were very excited to do the bioluminescent bay kayak tour and we did sign up. When we got to the middle of the bay, they told us how all the conditions (full moon, low tide, etc, etc) were wrong to get to see them. I wish we'd have been told that at the time we booked the trip and they took […] our money. Was very disappointed in that tour, so we didn't do anything else. Przeczytaj więcej

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This hotel have no activities. This hotel is more for.boring people This is more for golfers and everything is overpriced. We got surprised with the.daily $37.00 miscellaneous fee so the.hotel is really charging for all their uses So we will never come back and would not recommend it to no one

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It was a wonderful experience, from the time we arrived to the time we departed,everyone was very kind, friendly and very helpful. Had a great time, ready to go back.

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this hotel was amazing its very huge. be perpared to spend alot of money on food. round trip to the mall is $120. sugggest a rental if your there more then three days

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