Banff Rocky Mountain Resort - Banff

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We were very happy with our stay. The most important thing to us in a hotel is cleanliness and our room was very clean. We had a newly renovated room, so I'm not sure what the other rooms would be like, but in the past the others rooms were clean. Can't beat the location: surrounded by mountains, literally minutes from downtown Banff.

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This place isn't fancy, but it was comfortable, clean, and well-maintained. It was very convenient having direct access to the outside without having to go through hotel hallways and elevators, and having parking so close to our room. We didn't get a suite with a kitchen, but the in-room fridge and bar area were great for preparing breakfast. The room […] wasn't large, but the gas fireplace and large bathrooom were really nice. The large outdoor hot tub was also nice. I would stay again. Przeczytaj więcej

friendly staff, nice rooms and comfy beds!

Not fancy. Clean and comfortable rooms. No microwave in my room.

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I called the hotel when I made the reservation and they informed me that the previous wifi problem had been solved. When I arrived, the in room wifi could connect but was so slow that it was unusable. The manager said that the wifi had been upgraded and worked well on his phone. But, the wfi access stopped from the room and was even slow in the lobby. […] One day the wifi did not work anywhere but I suspect they were upgrading the system. During the last 24 hours, the wifi was OK in the lobby but still unacceptable in the room. For two days we had to go to McDonalds in Banff to access the Internet. I trade stocks and there is daily maintenance of the account if one wants to succeed. But, the staff were so nice. I could tell that they were empathetic but the solution was out of their hands. The walls are thin. The parking lot was flooded. Przeczytaj więcej

We got 1 bedroom unit and it was really small but didn't bother us at all because we spent our time outside. The pull out sofa was terrible to sleep on but we got some blankets and other covers to put on, so in the end of the day wasn't that bad. The rooms were very clean and so was the swimming pool. It is outside Banff but there was a shuttle which […] was nice. For a family with young children the location is great, but if you want to enjoy the nightlife you'd better go closer to the town. Przeczytaj więcej

This was our second stay here in the past six months. The room rate is a good value for the area. The complex has a nice pool with change room. It is a short drive to downtown Banff or to see the sights. Very quiet, so our family got a good night sleep.

Everything about our stay was good, but we only stayed overnight. Unfortunately there was one problem with the room we stayed in (room 1011) all night we could hear what sounded like a knocking and pinging noise coming from the ceiling. Probably a issue with the plumbing. When I checked out I told the person at the front desk and even recorded the […] sound for him to hear. All I got was an apology and a thanks for letting them know and they would have someone check it out. I wasn't expecting a free stay, but some sort of compensation for a somewhat annoying sleeping experience might have been appropriate. Anyways, it could have been just our luck that we got that specific room. If we had been on the upper floor we probably wouldn't have noticed. Przeczytaj więcej

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The resort pub was overpriced and the food was nothing that you wouldn't be able to get at Denny's. I noted that the side dishes for the meals were actually minute rice from the grocery store and they charged extra for it!!! The room was nice and private however it was a pet friendly and I noted that it was falling apart. The couch in the room was […] very uncomfortable and hard to sit on for a long period of time. To rent a movie on the Lodgenet was$15.99!! And the internet was extremely slow. Overall the resort was okay, but it was the location that made it! 2 min outside of Banff and easy to get too while avoiding the business of downtown Banff. Przeczytaj więcej

I was not told about the $25 extra fee for an exta adult. I was just given the posted rate on the website.

Great service! Everyone was so kind and very accommodating. Even though the resort is slightly run down and could use a major face lift it was kept clean. Room meant for four people should be for two - way too small - had no room to open suitcases etc. Location is on the edge of town which gives you that mountain wilderness feel.

This is a nice place to stay. I stayed in a room that was awaiting renovation. It was clean and cosy. The staff were friendly and helpful. I didnt realise that i could have brought food and things as they was a full kitchen and bbq's available to use. I sugguest to take things from the kitchen and have a great bbq there. Close ot Banff and everything […] you could need. Good price and pet friendly. Its not luxury, but its fitting of the price and i had a great time! Przeczytaj więcej

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This is the second time I have stayed here, this time was a personal retreat to relax, sleep, and rejuvenate. The resort is off the beaten path and very quiet, which is exactly what I was looking for. I made use of the pool and outdoor hot tub every day. The food at the resort is very, very good, I had the best clubhouse sandwich I have ever had from […] the the pub (via room service), and I am a foodie. The only problem was that the WiFi was non-existant. It just didn't work. The staff assures me that they are working on improving it, but do not expect it to work. On this trip for me it was actually good to be "off the grid" I really love this resort, so relaxing and you get the real feeling that you are "away". I will, and do, recommend it to my freinds. Przeczytaj więcej

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A pretty walk to banff which could be a good thing and a bad thing. The good is that it is very quiet and very close to nature, but the downside is that it's far from all the shopping areas and other civilization. The staff was very nice and had large smiles. Good price, good room, great staff. Plus the outdoor hot tub is a nice touch.

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This hotel is great, they placed us on the end, where is had a clearing thru the trees to see the beautiful mountains. We had a one bedroom suite with a pull out sofabed, and a fireplace which was perfect for a winter evening. A short distance from the downtown which made it super quiet, except for the bathroom fan which was not. We would stay agai […] n. Przeczytaj więcej

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We were looking for a weekend getaway with fireplace and hot tub, and ended up at this family resort. First impression was good, nice people, ok room though dated. We enjoyed the pool and the hot tubs, these were the best part of our stay. When we wanted to use the fireplace in the room, we were told that we had to buy the wood. That was unusual, as […] everywhere else we've stayed the room with the fireplace came with the wood. Duh. Not a big deal, but surprising and not communicated at booking or at check in. We had the room on the main floor and could hear every step our upstairs neighbors took. Once morning hit and our neighbors started walking around, sleep was over. Przeczytaj więcej

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Great stay, the room was comfortable, well thought out and clean. The kitchen was well stocked with cutlery, plates, utensils etc. We had a small issue with the door and the maintenance man was fantastic, fixing it quickly and with good humour considering his working in -30 temps! We had a lovely, comfortable stay, the staff were friendly and efficient. We'll […] definitely be back and highly recommend this hotel to all! Przeczytaj więcej

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This was our first time staying here and was really happy with our place. We stayed in a 1 bedroom Condo with full kitchen. Our room had some recent upgrades such as bathroom and bedroom but the TV and living area was really dated and could be upgraded. The only part that i wasn't satisfied with is they advertised that it had a queen bed but it definately […] wasn't a queen but a double, when I asked the front desk they say all their rooms are double and not queen, if it's not a queen don't advertise it's a queen because there is a reall difference. Przeczytaj więcej

We were upgraded to a suite. The suite was great, we found that the people above us were extremely noisy, banging and stumping. Our room wasn't done when we got back from hiking at 3:30. The food was good and we enjoy going to this hotel often.

this hotel is a perfect get away, nice & quite. Its only 5 minutes driving to banff downtown. The room is nice, the pool & the hot tub is perfect. The only thing i complained about , there was lots of hair in my bed sheets. But i definetely will stay in this resort again for the price i paid.

Small units

Stayed one night in an upper floor suite. It was very peaceful. Staff was friendly and accommodating. Took advantage of the resort shuttle to go into Banff for dinner and back. It was a pleasant stay. Very easy to get to and convenient.

Loved the place. Kitchenette is always a plus and it wasn't a mismatch of utensils and pots. Wood service was 7 bucks and came with firestarter and paper. Not a bad deal for delivery. I must be getting older because I feel like I will be bringing my own pillow next time (becoming sensitive to lumpy pillows). Kids loved the pool and outdoor hot tub. […] Will be back. Przeczytaj więcej

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We stayed in a small, fully-furnished one-bedroom unit with well-equipped kitchen, including dishwasher, in excellent condition. Just outside Banff townsite (near east access to Trans Canada (No. 1) Highway), with bike path and free hourly shuttle to downtown Banff. Location makes it feel more like you're in a mountain park than in a town.

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Hotel was great, 5 minute drive from downtown Banff, quiet property surrounded by the serenity of the mountains. Hot tub area was comfortable although would be good for a no kids rule on the outdoor tub. Bit annoying to have little kids running around throwing snow into hot tub. Food in cafe was overpriced but service was good. Room was very comfortable […] however would be good to have a few plates and cutlery available. Przeczytaj więcej

We stayed in this hotel on Christmas. The location of this hotel was awesome surrounded by mountains! Hotel was very clean, nice friendly staff. The only thing is shower needs to be changed. It wasn't enough power and something was wrong with shower head. Needs to be changed! Apart from that it was very nice and comfortable. Just 2 min drive away from […] Banff city center. Would definitely come back again! Przeczytaj więcej

Spent an early Christmas there. It was lovely.... the fireplace.... the setting... just perfect. Very fiendly staff as well.

well it was nice to get out of Calgary and be in Banff. We noticed two things during our stay: first the Pull out couch cannot be slept on way to uncomfortable. Secondly we were woke up at 130am and then again at 5 am by the wonderful people staying above us,. We had a bad sleep and that put us in a bad mood.

Would highly recommend this hotel to others. Although it is located outside of the town of Banff getting into town was made simple by the Hotel shuttle. The staff was very friendly and helpful and made us feel welcomed. Situated near hiking trails and away from town made fora great opportunity to enjoy the true spirit of Banff being the amazing scenery […] and wildlife. Przeczytaj więcej

Everything about our visit to this hotel was excellent. we were exhausted when we arrived in the early evening. A bit of rain falling and we decided to stay in the room for the rest of the night. Room service was very good. Food delicious rented a great movie and turned in early. Don't think you could go wrong here. Staff went out of there way to be […] cordial and polite. Przeczytaj więcej

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