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00 800 441 17 33Połączenie jest bezpłatne. 24 godziny na dobę, 7 dni w tygodniu
Zgromadź 10 noclegów, 1 otrzymasz bezpłatnie*!
Oceniony przez gościa grupy Hotels.com w dniu gru 18, 2011
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"Hyatt Place Chicago/ Schaumburg - dobre miejsce"Komentarz: ignacy - "lodz, PL", dnia lis 9, 2011
Hotel przyjazny, warunki śniadaniowe o średnim poziomie komfortu
Oceniony przez gościa grupy Hotels.com w dniu wrz 29, 2011
Ten gość nie zostawił komentarza.
"Double Tree by Hilton one day staying"Komentarz: Gabriel - "Warszawa", dnia wrz 14, 2011
Hotel jest bardzo wygodnie położony tak dla przesiadek jak i dłuzszych pobytów.Obsługa miła .Czystość bez zastrzeżeń.
"MIły pobyt, uprzejma obsługa"Komentarz: Jerzy - "Warszawa, Polska", dnia sie 27, 2011
Spędziłem w tym hotelu trzy noce i byłem bardzo zadowolony. Oddalony od centrum, ale oferujący kilkakrotnie w ciągu dnia bezpłatny dojazd własnym busem do głównej ulicy miasta. Niedaleko dostęp do komunikacji publicznej. Położenie tuż przy jeziorze z przyjemnym widokiem na wodę. Czysty pokój (gorzej na korytarzach), dobrze wypozażona łazienka, klimatyzacja, uprzejma obsługa w recepcji, dostatecznie wyposażony pokój biznesowy (komputer, drukarka) ogólny bezpłatny dostęp WiFi do Internetu, basen, w pokojach ekspres do kawy i lodówka, co dzień nowa porcja kawy i herbaty do samodzielnego przyrządzania, telewizor (choć nie najlepszej jakości i z małą liczbą programów, ale to nie było dla mnie najważniejsze), na korytarzu maszyna do lodu i automaty z napojami. Jedno co mi nie odpowiadało to posiłki w restauracji hotelowej, zwłaszcza oferowane podczas śniadań (jajecznica, chyba z proszku, dziwne jakieś mazie, dziwne w smaku kiełbaski itp), ale to zapewne typowo amerykańskie potrawy, a wyczucie smaku to oczywiście rzecz indywidualnego gustu. W każdym razie były dość urozmaicone i zawsze uzupełnione o świeże owoce. Raz w tygodniu w rozsądnej cenie ( 20 dol.) kolacja typu - bufet, z zadziwiająco dużym wyborem dań (część nawet mi smakowała, a jestem przyzwyczajony do dobrej kuchni - zwłaszcza ryby, których oferowano kilka rodzajów w różnej postaci) towarzyszyła temu muzyka na żywo i sprawna obsługa kelnerska. W sumie OK.
Lokalizacja.
W sercu miasta Chicago, Hard Rock Hotel Chicago, przyjazny biznesowi obiekt typu hotel, leży o kilka kroków spacerem od takich punktów jak Chicago Theater, Park Millennium Parki Chicago Cultural Center. Także w pobliżu znajdują się: Ratusz w Chicago i Art Institute of Chicago.
Opis obiektu.
Hard Rock Hotel Chicago ma takie udogodnienia jak klub odnowy biologicznej i centrum fitness. Bezpłatne bezprzewodowe połączenie internetowe jest dostępne w miejscach publicznych. Udogodnienia biznesowe w tym 4-gwiazdkowym hotelu obejmują całodobowe centrum biznesowe, sale spotkań (dla małych grup) i sprzęt audio-wideo. Ten obiekt typu hotel przyjazny biznesmenom oferuje możliwości spożycia posiłku i spędzenia czasu w takich miejscach jak np. restauracja i bar/salon klubowy. Na miejscu jest parking dostępny za opłatą. Personel świadczy takie usługi jak pomoc w organizacji wycieczek/ biletów, usługi weselne, catering imprez oraz usługi biznesowe. Dodatkowe udogodnienia, jakie ma ten obiekt Art Deco to klub nocny, usługi spa i portiernia. To hotel dla niepalących.
Całkowitą renowację obiektu zakończono w 2004 r.
Pokoje.
W 381 klimatyzowanych pokojach, którymi dysponuje Hard Rock Hotel Chicago są m.in. stacja dokująca do iPod i sejf na laptopa. Pokoje są z widokiem na miasto. 40-cal.. telewizor z płaskim ekranem oferuje najlepsze kanały, jakie proponuje telewizja cyfrowa ; są też bezpłatne kanały filmowe oraz najnowsze filmy. Wszystkie pokoje mają biurko, sejf oraz telefon z linią bezpośrednią (z automatyczną sekretarką). Jest dostęp do szybkiego Internetu bezprzewodowego i przewodowego (płatny). Komfort łóżek zapewniają materace typu pillowtop i pościel najwyższej jakości. W pokojach są minibarek i czajnik do kawy lub herbaty. W wyposażeniu łazienek m.in. wanna połączona z prysznicem, markowe przybory toaletowe, lusterko do makijażu/golenia oraz suszarka do włosów. Dodatkowe udogodnienia to konsola do gier i bezpłatne czasopisma. Ponadto, na życzenie: lodówka, kuchenka mikrofalowa oraz słanie łóżek. Oferowane jest sprzątanie codziennie. Wszystkie pokoje, które oferuje Hard Rock Hotel Chicago są dla niepalących.
Za dodatkową osobę może być wymagana dopłata, której wysokość zależy od obiektu.
Przy zameldowaniu wymaga się przedstawienia zażnego, oficjalnego dowodu tożsamości z fotografią oraz wpłacenia kaucji kartą kredytową na wypadek nieprzewidzianych kosztów.
Spełnienie specjalnych wymagań zależy od możliwości ich realizacji w dniu przybycia klienta i może podlegać dodatkowej opłacie. Realizacja specjalnych wymagań nie jest zapewniona.
**Te udogodnienia mogą być dostępne tylko w przypadku niektórych pokojów i segmentów. Z niektórymi udogodnieniami mogą wiązać się dodatkowe opłaty.
Hard Rock Hotel Chicago offers 2 private massage treatment rooms to handle guests' relaxation and rejuvenation needs. Facials, massages, and nail treatments are provided by appointment. Guests wishing to enjoy a spa treatment in the comfort of their room can arrange a private appointment for an additional charge.
Hard Rock Hotel Chicago oferujerestauracja. Do dyspozycji gości jest obsługa pokojowa (całodobowa).
Udogodnienia rekreacyjne, które oferuje hotel to m.in. klub odnowy biologicznej i centrum fitness.
Zajęcia rekreacyjne wymienione poniżej są dostępne albo na miejscu, albo w pobliżu; mogą być płatne.
Obiekt pobiera następujące opłaty i kaucje w momencie korzystania z usługi, zameldowania lub wymeldowania.
Powyższa lista może być niepełna. Opłaty i kaucje mogą nie zawierać podatku i podlegać zmianom.
Za dodatkową osobę może być wymagana dopłata, której wysokość zależy od obiektu.
Przy zameldowaniu wymaga się przedstawienia zażnego, oficjalnego dowodu tożsamości z fotografią oraz wpłacenia kaucji kartą kredytową na wypadek nieprzewidzianych kosztów.
Spełnienie specjalnych wymagań zależy od możliwości ich realizacji w dniu przybycia klienta i może podlegać dodatkowej opłacie. Realizacja specjalnych wymagań nie jest zapewniona.
Horrible service!
"Rock And Roll"
Stayed here before the Buddy Guy Concert Jan 29th. Great Room. Great Gift Shop.. Bar a bit small and Pricey.. Completed the Whole music experience.. Would stay there again.. The staff was very friendly.
Thank you very much for sharing your comments with us! We are thrilled to see that you enjoyed your stay at our hotel, and we are glad to see that you checked out our bar, Angels & Kings. We appreciate your feedback and hope to welcome you back soon. Thanks again for your review!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Velly nays:)"
I like velly mucho!
"Refocus"
I reluctantly booked at this hotel because my other favorites in the area were sold out. In general, this hotel spends too much time trying to be cool and not enough time on the basics. The room amenities are sub-par; lighting in the room was *awful*; the shower liner barely reaches to the top of the tub, causing spill over and leakage; the full length […] mirror is like something out of a fun-house and essentially useless; there was no shower gel or toothpaste, and when i called down for toothpaste I got a pea-sized sample that was almost comical; in-room wireless is extra; the hotel gym was TINY and in a dungeon-like setting. Overall disappointed- there are too many hotels in close proximity for them to be so lax in providing some basic business-traveler amenities. Przeczytaj więcej
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"Hardrock Hotel - Chicago - Room Service"
This particular hotel was adequate as far as comfort. The location was great since we were going to the theater. However, when I tried to call for room service, no one answered. I called several times, eventually calling the front desk and concierge. No answer! Had to walk down to the lobby in my socks to place a "room service" order. We didn't even […] get an apology! Przeczytaj więcej
Thank you very much for your review! We wish you had been more comfortable at our hotel and are very disappointed to see that our staff was not more helpful. We sincerely apologize for this inconvenience and appreciate you bringing this to our attention so we can improve in the future.
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwaTen gość nie zostawił komentarza.
"Hard Rock wasn't hard at all"
Really enjoyed my stay. Everything was comfortable, the staff was helpful. Drinks in the bar were a little pricey and the food selection there was minimal. I would stay again.
We are so grateful for your glowing review! It is wonderful to see that you had such a positive stay and were very comfortable in our hotel. We value your feedback so we can improve, and we are looking forward to our new restaurant concept so we can provide more dining options in the future. Thanks so much for your comments!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwaTen gość nie zostawił komentarza.
"Nice but not great!"
The room was nice and we had a great view but because we bought the hotel room on hotels.com they way over charged for the internet. They wanted us to pay $13 per 24 hours per device! My boyfriend and I both have iphones, we both have laptops, and I have an ipad. We were taking a "vacation" but our work never really lets us leave. Not only do they make […] you pay that huge rate they block your phones from getting on the internet. I was not happy! Then the extra charges they had on the bill when I went to check out were not even ours. They were trying very hard to get every penny out of us they could and offered no services in return! Przeczytaj więcej
Thank you very much for sharing your comments with us! We sincerely apologize for any inconveniences and appreciate you sharing your concerns so we can improve. We appreciate your review!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Hard Rock is Awesome"
Loved it! The rooms are fun and neat. Loved the bathroom. So close to everything we walked everywhere despite the cold windy weather! Chicago is awesome!
We are beyond thrilled to see that you loved your recent stay at our hotel! It looks like you enjoyed our fun atmosphere and had a good night's sleep in a clean, comfortable room. We are also glad to see that you enjoyed exploring Chicago in spite of the winter weather. Thank you very much for your review!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Great Hotel"
Everything about the Hard Rock was as good as it gets.
We are so flattered by your review! Thank you very much for your kind words. We hope to see you again the next time you visit the Windy City!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Hard Rock Hotel in Chicago"
I was very excited to stay at the Hard Rock Hotel (we were only there for one night) and after reading about what they offer and where they are located I couldn't wait to get there. However, I was sadly disappointed with the room. The pictures from the website look nothing like the actual room. Our room felt more like a home office than a hotel room. […] We also found food on the floor in the bathroom and next to bed when we first checked in. The hotel staff was very nice and accommodating to us. Even though we were unsatisfied with our stay at the hotel it was located in a good spot. We were able to walk to Millennium Park, Magnificent Mile, and there were plenty of restaurants close by. Overall the stay was okay but I do not think I will stay there again. Przeczytaj więcej
Thank you so much for sharing your thoughts with us! We update the site frequently to reflect our recently renovated property, but we are so sorry that you were disappointed. We apologize that your room was not cleaned properly, and while we wish you had enjoyed a more comfortable stay we are happy to see that the staff was nice and accommodating. We sincerely appreciate your review and value your feedback so we can provide more positive experiences in the future!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwaTen gość nie zostawił komentarza.
"Good hotel"
No problems with the hotel. Nice place, cleaned and very comfortable. For sure I won't go to other hotel in Chcago next time.
first night we could not sleep at all drunk people and our room was just next to the elevator and we can hear all what was happening out side. the closet very poor sometimes doesnot even close. not working table or coffee table like any other hotel.
Thank you for sharing your comments and concerns with us. We have a strict noise policy and do not tolerate this sort of disturbance, so we are glad you brought this to our attention so we could quickly resolve this issue. We appreciate your review and value your feedback so we know which areas to improve!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"HRH"
For the price…Nothing special.
While we wish we had impressed you more, we appreciate your review. Thank you for your comment!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Great Location and Friendly Staff"
You can't beat a hotel that's right on Michigan Ave. It's a five minute walk to Millennium Park! Staff was very friendly and helpful. I asked the concierge for someplace close that played live music and he handed me two free admissions to the bar Howl at the Moon. Saved me $20 for cover charges! Great venue too. The rooms are ok. They are a modern style […] but come off as pretty cold. The beds were not made with fitted sheets. A small gripe, but every time I woke up I was either laying on the mattress pad or the mattress itself. The next morning I put the "Change Linen Request" card on the bed, thinking the first time was a fluke, but came back that day to the same arrangement. Oh well. Przeczytaj więcej
Thank you very much for your review! We are thrilled that our friendly concierge staff provided such great recommendations and helped you enjoy your visit to Chicago more. While it does not look like the hospitality-style sheets we use were to your liking, we are disappointed that our staff did not honor your request and appreciate you bringing this to our attention. We sincerely value your comments so we know which areas to improve!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Solid Place."
Thoroughly enjoyed my stay there. Nice, clean, well designed, great location, the works. The shower pressure was a bit low, but that's about it.
It is wonderful to see that you had a blast at our hotel! We are so happy that you had a good night's sleep in a nice, clean room, and it looks like you enjoyed our contemporary design and central location as well. Thank you for sharing your comments and concerns with us so we are aware of which areas to improve. We appreciate your review and hope to see you the next time you are in town!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Hard Rock Chicago - walk almost anywhere in town!"
With the Hard Rock 'hip' factor, our rooms were very nice and the hotel is so centrally located we walked all over. Millennium Park is one block away, right on the Magnificent Mile area, and close to the 'neighborhoods' like Lincoln Park and Wrigley field area. We were there in the dead of winter, yet it was easy to go back for another layer if needed. […] When we had walked enough and wanted to rest our room had been cleaned and was ready for us again. Our favorite spot ended up being the Michigan Ave. sidewalk windows at the China Grill bar where we could have a libation and people watch. Friendly staff. Of course you have the Hard Rock memorabilia which gives it an added entertainment value. Kind of funny seeing Kiss in the bathroom and Iggy Pop on the wall when you fall asleep. We had a great time on the Tina Turner floor with our adult kids on vacation. Przeczytaj więcej
We are thrilled that you enjoyed your winter getaway in Chicago! It is so nice to see that you liked our musical atmosphere and central location. We are thrilled that our housekeeping staff was so helpful and efficient throughout your stay, and we are glad that you checked out our Rock Shop as well. Thank you very much for your review! We appreciate your comments and hope to see you again soon!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Hard Rock Hotel Chicago"
I would certainly recommend the Hard Rock Hotel Chicago to people to anyone who enjoys a relaxed, modern environment with many options in walking distance...the sites and scenery are absolutely AWESOME!!!!! Everyone was very polite & informative!!! If I had to say what I liked least it would be the hotel restaurant....they have very few options. Shouts […] out to EVERYONE at SWEETWATER TAVERN & GRILLE across the street!!!!! Great food!!!! We'll be back! Toine & Trice, Stl<3 Przeczytaj więcej
Wow! It looks like you had such a fun time exploring our neighborhood in the heart of the city, and that is great! We are thrilled that you enjoyed our modern, relaxed atmosphere and that our staff was so knowledgeable. We sincerely appreciate your comments, and we hope to see you again soon -- we are really excited about our new restaurant concept, so we hope you will check it out the next time you are in town! Thank you for your review!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Rockin' Hotel Rockin Staff"
My initial impression of the HRH is impressive. Upon arriving, the front desk upgraded our room to a suite and put us on the 31st floor. The room was fantastic, very clean, hip, plenty of room for us and the view was spectacular. When going out for the night, the valets were friendly, fun, and also quick with their jobs, both with getting our car or […] grabbing us cabs. All and all, it impressed my lady and that's what I was going for ;) Can't ask for a better experience or more friendly staff. This is a great place to stay in Chicago. Przeczytaj więcej
Thanks so much for your glowing review! We are so excited that you enjoyed a romantic getaway at our hotel, and we are thrilled that you were impressed by our helpful staff and recently renovated property. It is awesome to see that you had such a positive experience at our hotel, and we sincerely appreciate your kind words. We hope to welcome you back to the hotel again soon!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Hard Rock Hotel- Avoid on New years"
The hotel was fantastic on our first night. We came in on the 30th to stay through new years. The staff was friendly and the rooms were great. The view from the room was also really nice. I enjoyed the kiurig in the room with the inserts. The beds were outstanding, some of the most comfortable hotel beds I have ever stayed on. The second night however […] was a disaster. While I understand it was New Years Eve and there was a huge event going on at the hotel, I found the staff to be completely rude. THe room we stayed in was connected to another room full of people who were loud and smelled like they were smoking. THe noise started at about 7 with loud music. We left to go out and returned to the room about 1 am. The people were back in their room screaming, blasting music and smelled as if they were smoking. This continued untll 230. I tried to use the room phone to call downstairs and it would not connect to the front desk. In my pajamas I took the elevator down to find a hugeeeee cluster of people trashed trying to get upstairs. When I told hte front desk what was going on they were rude and inconsiderate about the situation. They brushed it off as if it was not a big deal. While I understand it was new years eve, I find it ridiculous that they did nothing to help the situation. THey simply rolled their eyes and told me to go back upstairs. Due to the long line at the elevator and me being in pajamas I tried taking the stairs. They had people guarding the stairs and told me to go back down and wait in line for the elevator with the huge drunk crowd. In my twenties myself I understand that people want to party on new years, however i do not think the hard rock hotel did a great job to help the situation when i came down complaining about the noise. Overall the stay was okay. Very nice hotel, and a great location, however I would avoid staying there on new years if you want a good nights sleep. Przeczytaj więcej
We are so sorry to see that you did not enjoy a good night's sleep on New Year's and that our staff was not more helpful. We are a 100 percent non-smoking property and typically have a very strict disturbance policy, so we apologize for not assisting you more. Please know that we take your comments very seriously and do consider these concerns important. We sincerely value your feedback, and while we do wish you had enjoyed a more positive experience we are pleased to see that you were comfortable the remainder of your stay. Thank you so much for sharing your thoughts with us!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Third time is a charm!"
This was our third visit to Chicago and each time we have stayed at the Hard Rock. It is boutique style of hotel that is locate in a great part of the downtown. We park our car and leave it parked using the CTA and walking to most places. The rooms are modern, clean and suit us perfectly. We will stay there again on our next visit.
"Hard Rock Chicago - Great location!"
Great location to anything you would want to do in the Loop. Walking distance to Millennium Park as well as shopping on Michigan Avenue. Would definitely stay here again. Very friendly staff, always available and wanting to be of service.
Thank you kindly for your glowing review! We are absolutely thrilled that you love our central location in the heart of the Windy City, and it is so wonderful to see that our staff helped you and provided great service throughout your stay. We appreciate your thoughts and hope to welcome you back again soon!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Not so Hard-Rock"
Lobby had hip-hop playing most of the night. Hotel is painted mostly in black and grey and is very dark. Bar is more like a hole in the wall type of place not very high end at all. People were very helpful, room was not very big and really had no place to relax just had a bed. Save your money they're are a lot better hotels in the chicago area for the […] same price if not cheaper. Przeczytaj więcej
Thank you very much for sharing your comments with us! Although it doesn't look like our hotel was your style, we are happy to see that our staff was very helpful during your stay. We value your feedback and sincerely appreciate your review!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwaStaff is very acccomodating. Rooms are clean and quiet. Only real problem is the strong oily smell in the lobby due to the ajoining China Grill.
Thank you for your review! While we are happy to see that our staff was so accommodating and that you enjoyed staying in a clean, quiet room, we are so sorry. We sincerely appreciate you sharing your concerns, especially as we prepare for our new restaurant concept, and we hope you will try us again!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwaTen gość nie zostawił komentarza.
Good value for the dollar and in a beautiful old skyscraper that was well renovated. I hear that the old offices on the 34th floor were made into very nice suites. The staff is excellent.
We appreciate your comments and are glad to see that you think our hotel is a great value. It is awesome to see that our excellent staff helped you enjoy your stay in our recently renovated historic property. Our extreme suites are located on the 35th and 36th floors of the hotel, and we hope you will return soon and be able to stay in one of them. Thanks for your review!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Great Hotel"
We stayed at the Hard Rock Hotel for 4 nights. It was within 2 miles of all the major attractions. We were able to walk almost everywhere. We stayed on the 34th floor. Our room was a good size and comfortable.
We are absolutely thrilled that you enjoyed a romantic getaway at our hotel! We are so excited to see that you enjoyed a comfortable room in our Tower section. It looks like you enjoyed our central location, and we hope you have a wonderful time exploring the city. Thank you so much for your review!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwaTen gość nie zostawił komentarza.
"Hardrock Hotel in Chicago Loop"
BEST place around. Decent priced, Great location, Clean, Friendly and understanding people. Everytime me or any of my hotel roommates would walk in we would be greeted by at least two employees BY NAME. We partied really hard over our stay and enjoyed talking to the late night workers, also they put up with our ruckess. Again, I say BEST PLACE TO S […] TAY Przeczytaj więcej
We are absolutely thrilled that you and your friends had a blast at our hotel! It is awesome to see that you got a great deal and enjoyed our clean property and central location. We are beyond excited that our staff was so friendly and courteous during your stay. It sounds like you had a wonderful time in Chicago, and we hope everyone enjoyed a good night's sleep. Thanks so much for your review!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Great Hotel"
The staff at the Hard Rock was just outstanding and extremely helpful. I will suggest anyone to stay there. Its in a great area and you are walking distance from everywhere.
It is fantastic to hear that our staff was outstanding and extremely helpful throughout your stay at our hotel. It looks like you enjoy our location in the heart of the city, and we hope you and your friends had a blast exploring all there is to see and do. Thank you very much for your review and recommendation!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Fantastic Hotel!"
The Hard Rock Chicago was excellent! The best was the most comfortable I've ever slept on at a hotel. Better than home even. Location is within walking distance of most downtown Chicago attractions. Staff is also super friendly. Worth the extra $.
Friendly, helpful staff,good location.
It is wonderful to see that you and your family enjoyed staying at our hotel! We are thrilled that our staff was so friendly and helpful, and we hope that you had a fun time exploring the neighborhood of our centrally located property. Thank you so much for your review!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwaTen gość nie zostawił komentarza.
Ten gość nie zostawił komentarza.
"The Hard Rock in Chicago"
The Hard Rock is a perfect location to stay at in Chicago. It is walking distance to almost all major attractions in Chicago as well as to the train to get you to the other attractions! The staff was extremely courteous and helpful and made my stay most enjoyable.
"Hard Rock, my go to in Chicago"
I love this hotel. It's modern, the suites are contemporary and spacious. Standard rooms are a good size too. Customer service is phenomenal and the China Grill and Angels and Kings are definitely a good time for visitors and locals alike. The perfect hotel to mix business and pleasure. A++
Thanks so much for your glowing review! We are so flattered to be your go-to in Chicago, and we are thrilled that the staff has provided quality customer service and that you are comfortable with our atmosphere. It is awesome to see that you have had such positive experiences at China Grill and Angels & Kings as well! Whether for business or for pleasure, we hope to see you again soon!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Hard Rock Hotel Chicago"
Convenient location to all of Chicago's attractions
We are so pleased to see that we provided a convenient location for you to enjoy the city's attractions! We hope you and your friends had a blast visiting Chicago, and we sincerely appreciate your review. Thank you very much!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Great place"
I go here on a regular basis, its a great place right in the heart of the city on the mag mile/dt loop, i used hotels.com to get the deal they had going and couldnt of been happier it was just a one night stay for a party in the city, everything went smooth, hotel was just as its always been, clean, roomy, comfy, staff is great, the bar inside the hotel […] is a lil pricey, 2 shots 2 drinks 50 bucks.. but oh well.... Przeczytaj więcej
We appreciate you sharing your thoughts with us! It is awesome to see that you frequently stay at our hotel and enjoy being right in the heart of downtown Chicago. We are thrilled that you like our clean, comfortable rooms and that our staff is great to you. Thank you very much for your review! We look forward to seeing you the next time you are in town!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Can't wait to come back!"
What a great place to stay! Staff definately lived up to the raving reviews. Especially loved Chris, our tatooed Bartender! I haved stayed at several hotels in Chicago and this is at the top of my list. We will be back! The sooner, the better!
Thanks so much for your review! We are beyond excited that Hard Rock Hotel Chicago lived up to the hype, and we are thrilled that we are at the top of your list. We can't wait to welcome you back to the hotel and look forward to seeing you again soon!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwaexcellent place to stay. will recommend for sure.
We are so glad to see that Hard Rock Hotel Chicago provided an excellent place for you to stay! We appreciate your review and recommendation, and we hope you keep us in mind the next time you visit the Windy City. Thank you very much!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Hard Rock Hotel, CHI - Amazing staff and location"
Concierge service was phenomenal!!! They went out of their way to ensure my fiancé's and my trip was one to remember, never seen service like that in all of my travels. Had one of the nicest views you can have in Chicago. We could see the Chicago river and lake Michigan from our room, along with tons of buildings along the Chicago skyline. Highly recommend […] tower rooms. It seemed every time we left the room and came back our bed was made, and we had fresh towels and chocolates... Przeczytaj więcej
"Hard Rock Hotel - Nice place to stay"
Had no complaints about my stay at the Hard Rock except for one - had to pay $13.50 to use w-fi in my room. Just thought that was very annoying and might make me choose another hotel nearby in the future, since I am often staying for business, not pleasure. Otherwise, loved my stay.
We are so glad to see that our hotel was a nice place for you to stay on business! It is wonderful that you loved being at our centrally located property. We value your feedback and appreciate your comments so we can improve. Thank you very much for your review!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwaTen gość nie zostawił komentarza.
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"A little overheated"
I have only one suggestion for the place, do something about the heat! We were in room that would not go below 70 and it was less than 40 outside. The Engineer came up, explained that our controls were not independent and showed us that the window opened. Well even with the window open on a 20 degree night; the temp in the room never got below 68.
Thank you very much for sharing your thoughts with us. Although we wish you had been more comfortable, we are glad you brought this to our attention so we know what we can improve. We appreciate your review!
Hard Rock Hotel Chicago — 1 odpowiedź kierownictwa"Horrible Hotel Experience"
I recently stayed at the Hard Rock hotel and thought the hotel was horrible. Originally, I was quite excited to stay there as the reviews were quite good. However, after this experience, I could NEVER recommend this hotel. I stayed the hotel starting on a Sunday night for work conference. Apparently, there was a wedding at the Hard Rock on Sunday. […] When I went to bed I realized that the hotel doors do not muffle any noise. I was awaken at 2am, 4:30am and 5:15am with the noise of various people running up and down the hallway and screamining various drunken comments. If the above was the only thing that went wrong, I would have chalked it up to just a random experience. However, what happened when I checked out was unexcusable. As I was at a conference, I gave the hotel my bags in the morning to the concierge while I finished my seminars. When I came back from my seminar, I came back and gave the concierge my three bag tickets, the concierge came back with only two bags. I had to question the concierge about this. He acted liked he didn't understand. Then when I repeated that I gave him three tickets and he only brought two bags out, he said why don't I go back to the bag room. I looked in the bag room for my third bag and it wasn't there. After looking for 10 minutes, the hotel staff got the the assistant manager. The assistant manager was quite confrontational right away and asked me in an accusatory tone if I really gave the conceirge three bag tickets. Luckily for me, the conceirge confirmed my story. The assistant manager then said he was sorry and would ship my bag to me overnight if he found it. He asked for my contact information and said he would contact me immediately if they found my bag. That evening, 7 hours later, I called the hotel and asked if they found my bag. The hotel responded that it found my bag. What a relief, but I was upset that the assistant manager had not called me as he had promised. I then asked to speak with the assistant hotel ma Przeczytaj więcej
Thank you for sharing your thoughts with us so we know which areas we can improve. We take your concerns very seriously and appreciate your feedback so we can investigate these matters further. Please know that the incident with your luggage and encounter with our staff is not typical of our hotel, and we are truly sorry to hear of your experiences. We sincerely value your comments so we can provide a more positive experience, but we regret that you did not enjoy your time at our hotel.
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