Eurostars Hacienda Vista Real Hotel - Playa del Carmen

This was the second time we stayed at this hotel. Great value for our money. The room was impecable, the staff was very friendly and helpful. The breakfast buffet they include had a lot of variety and enjoyable by the lagoon. The hotel is a little hard to find, but it is definitely a good deal. I would recommend it to my friends.

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Loved the buffet breakfast: excellent food, nice outdoor ambiance and beautiful views. The room service was was great as well as the rest of the staff: very friendly and accomodating. An opportunity for improvement would be to have the pool side bar open daily in the evenings.

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We loved our stay at this beautiful and open air hotel. Their hospitality was wonderful. Beautiful and well maintained gardens with beautiful walkways to the rooms and to the patio area with the swimming pool. Breakfast buffet was enjoyable and delicious.

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If your goal on vacation is to hang out at the resort and relax, this is probably not the spot for you. But if you are the type who likes to spend your days exploring and come home to a comfortable, cozy, well appointed room, this is definitely the hotel for you! Great value, great location, nice staff, we had a huge room with full kitchen, dining room, […] living room, two huge bedrooms, spiral staircase and our own private deck, very close to playa del Carmen, free beach club access, great breakfast, etc... So what's not to like? Tiny pool with 4-5 public loungers to be shared by all guests. And that's about The only negative. We have 2 kids 13 and 14 that wanted more of a social scene not available at the hotel. Amazing for the price . Przeczytaj więcej

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My kids and I stayed here for four nights. I felt safe and comfortable. Lovely staff, and nice clientele. Breakfast buffet at tables by the poolside saved us time and money each day. We booked a basic suite, which felt like a small house, due to the full dining room, living room and kitchen (fridge, stove and microwave). I think all the suites have […] patios or big balconies. The bathroom was more artistic than functional, and the marble tiled floor could get slippery. Firm beds and plenty of complimentary bottled water. It cost 70 pesos for a cab ride to town/beach/ADO station. 155 pesos cab ride to Xcaret. There is a convenience store just a short walk down the road, which was particularly handy when my son got travelers stomach . I was able to walk to the shop, buy pepto bismol tablets, yogurt, jello, etc and be back again in 15 minutes. I definitely recommend staying here. Przeczytaj więcej

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We loved our stay at the Hacienda Vista Real. The staff was very friendly and very helpful. The location was great, so pretty along the golf course and quiet in the Playacar. The breakfast buffet was nice. We had a great suite with a kitchen and the only reason I'm not giving a 5 was the kitchen was not very clean and there were no towels (not even […] paper towels) to clean it with. The dishes weren't clean and the oven didn't work. Otherwise our stay at this Hotel was perfect. Przeczytaj więcej

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It was difficult to find. It is in a beautiful area of PLAYACAR, a gated community. The local taxi drivers refer to it as "Vista Real".... If you are looking for extreme quiet, and no interaction with people, this is your place. The staff was nice and spoke decent English. The breakfast buffet was the exact same every day with the exception of the meat […] offered. We were unaware the hotel has an arrangement with the a Beach Club in Playa Del Carmen. They really try to leave you alone, and I don't know if it is out of respect or just that they were sort of understaffed. The grounds are beautiful, well-kept. The pool area is very small and VERY quiet. No music, nobody hanging out in the bar area. Not a lively atmosphere at all. The walk to Playa Del Carmen is 15-20 minutes away. Taxi service is quick, approx $5-8 . We enjoyed it for the most part but will not return. We would prefer to be closer to the beach now that we know what amenities this hotel offers. The room service is actually a take out menu from restaurants in town. If you don't have anything for dinner your choices are very limited. Our biggest complaint was the beds in our suite were extremely hard. I slept on the couch for half of our stay. Przeczytaj więcej

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Perfect with one exception.... climate control.... Either to hot or to cold... The free breakfast was extroadinary

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We had a wonderful trip to vista real!! The staff were very friendly and helpful. The hotel rooms were beautiful and clean.

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will return

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we had a wonderful time at the Hacienta Vista Real in Playa del Carmen. The staff was extremely nice and friendly and provided excellent customer Service. We were treated like Royalty. The building is unique in its architecture and it feels very solid. The Ambassador Suites are extremely roomy, full of light with a very stylish interior design which […] gave us the feeling of living in a mansion. We truly enjoyed our stay, and we are planning to go back soon. Przeczytaj więcej

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1. THE BEST PLACE TO RELAX. 2. NEAR A GOLF COURSE,IF YOU LIKE GOLFING. 3. VERY ECOLOGICAL.NICE POOL 4. BREAKFAST WAS GOOD,AND PLENTY OF CHOICE 5. ONLY 1 MILE AWAY FROM DOWN TOWN,AND THE BEACH.

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Our suite was superb -- 5 balconies, huge space, excellent value -- extraordinarily good value! Beautiful decor and architecture, delicious, varied breakfasts. But: impossible to locate! We drove around and around -- street signs had arrows, but there was NO SIGN indicating the entrance! The spa a lovely, but minimally functional: no hot tubs, sauna […] or steam...the spa needs to be brought to full function. Finally, the bathtub is quite deep; grab bars need to be placed beside the tub for safety. Przeczytaj więcej

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Great location, great staff, excellent breakfast. Everything you need for a reasonable price.

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Our group of four travelers stayed five nights en route from Belize. Three of us shared a grande suite, which was very large, with three large balconies, a full kitchen, indoor and outdoor dining areas, two large bedrooms with ensuites, and a large living room. The hotel is really very beautiful. The grounds are lush and very well maintained. The pool […] is clean and a delicious breakfast is served outdoors overlooking the golf course and pool area. The hotel staff are warm and welcoming. For the price we paid, it was a great bargain. Situated in PlayCar, the hotel is a 20 minute walk to the ferry terminal to Cozumel on Fifth Avenue, which was fine for us, but probably not for everyone. A taxi to downtown is very reasonable. Overall, we arrived very weary from our travels and left refreshed and relaxed, with very positive memories of our stay. I would stay here again and will recommend it to others. Przeczytaj więcej

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Great

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The hotel looked nice, the breakfast was ok. The staff was nice but they seriously misadvertised on hotels.com what you would get. We pre-paid for a pillow-top king bed. So we get there and the mattress is a king but its sitting on a full size box, we slid off the sides, not pillow top either. We got switched to a new room two nights later finally, […] and the bed was king but again was not pillow top, even harder than before, and this time we had no mini bar. We went to to the front desk and they said they could nothing that night, and they didnt do anything for the rest of our stay. Other things were that the hotel was very noisy starting at 6 am, you could hear people talking as if they were in our room. Przeczytaj więcej

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Nice Gardens, I have two complaints: a)No place where to eat Jan 1st. The front desk didn't even have a pizza delivery number to call. b) They wanted us out on the dot at 12:00 noon, no buts.

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Perfect for relaxing. Rooms are clean and in good shape.

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This hotel was disappointing. The location was ok - right in Playacar and very quiet and you have to cab it almost everywhere. The views on to the golf course are awesome. The hotel itself is beautifully built but is in dire need of updating. THe bathrooms are dark and dingy and poorly lit. We had a 2 bedroom which was very large and had a big patio […] - big plus. It's worth paying the few extra dollars to get the breakfast buffet included. The pool was very cold - big disappointment. We didn't travel all that way to swim in a cold pool. Housekeeping was mediocre. If you like quiet surroundings and aren't picky about the quality of the hotel then this place is for you! Przeczytaj więcej

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The rooms are huge. Breakfast is very good. Pool offers plenty of shade. Very safe. Must pass through two guarded gates in order to reach the hotel. No restaurant or bar after 3:00 pm. About a 20 minute walk to downtown Playa. About a 1/2 hour walk to the beach.

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Great Hotel if you dont want to be just in Playa del Carmen (the beach is about 30 minute walk). Has enough parking lots, nice and quiet neighbourhood, great breakfast buffet; deffinetely ask for a room on first floor with balcony as we did.....much better than on ground floor. It might be difficult to find this hotel if you are not aware about the […] location. It is situated in Playacar so you have to pass 2 ramps to get there. (check on internet first) Przeczytaj więcej

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A hidden gem. This hotel seems to draw primarily business folks. It is a bit off the beaten path, which makes it wonderful. Peaceful, quiet and in a beautiful setting. Your clients need to know that less than 1/4 mile away is a small shopping area with three restaurants, a laundry, and a convenience store (24/7). Surely no one needs to pay US$6+ to […] travel that distance. The beach is about one mile away, easily accessible on foot in about 1/2 hour's walk. It's beautiful, but there are no services right there. We will definately try to stay there again, the next time we are in Playa. Przeczytaj więcej

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I had visited Vista Real many years ago when it was still part of the vacation ownership (timeshares) and it was a beautiful place. About three years ago it was sold. The greatest spa I had ever seen is now closed. The hotel itself is kept very clean, but I am starting to see a few things (maintenance issues) being overlooked. Included is free internet […] (with a computer in the main entrance). Fast and great. The staff is very friendly and when our TV didn't work, the maintenance man came immediately! The breakfast, included with stay, is amazing. It is an entire small but varied buffet, with different native Mexican foods daily, cheeses, cold meats, coffee, cereals, etc. The only negative I really have about the hotel is the distance from town. If you have a car, it is an idealic and calming setting in the middle of the golf course in Playacar. Walking is another thing. It was hot, but... Przeczytaj więcej

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Quiet, comfortable, worth the money spent. A very nice sabbatical from the usual hotel stay.

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it was nice, only that the food at breakfast was very cold everyday.. but the employers are very nice and polite, I will go back..

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Hotel had a grand presence. Beautiful architectural details. Peaceful, quite setting but yet within walking distance to Playa De Carmen. Great breakfast included!

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I felt like a queen in our room. Very helpful staff and a quit atmosphere. I didn't realize we were next to a golf course, which was fun, but also allowed us to see a lot of unusual animals we would not have seen in town!

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The Vista Real in Playa del Carmen was a delightful peace of old Mexico with modern conveniences. Way more than you would expect for the price. The staff was pleasant and accommodating. The complimentary breakfast was ecellent. The hotel is located on a beautiful golf couse and is in easy walking distance of 5th Ave.

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the room wasn't clean, the breakfast bufett was really bad, and we couldnt get hot water until the next morning

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Very nice and quite. Huge outdoordownfall covered lobby andis good sizedu rooms. Very quitegood and peacful. Pool was very nice, great all you can eat breakfast by the pool. 15 minute walk to the shops and beach, also to the ferry over to cozumel. The staff was great and nice.

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Very nice. Good value for the price. Breakfast is really good, and the bed was very comfortable. Staff was helpful, they let us do a let check-out for free which was really convenient. Great hotel!

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I was very surprise with this hotel ,very huge with a living roon and kitchen and a valcony

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Stay was great. Beautiful setting, beautiful rooms, and friendly staff. Breakfast buffet was tops. Only downsides, did not get the room I resesrved and not on or near the beaches, but the taxi are readily and cheap...

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Lives up to expectations.

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This hotel is beautiful, friendly staff awesome Rooms. Very good service as well.

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awesome!

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Wow! what a nice hotel! The setting is magnificent, and the hotel is beautiful. Only down side , it is not on the beach. It is on a magnificent gulf course. Make sure to ask for Room 202.

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Great place if you rent a car and want peace and quiet about a 15min drive to xcaret

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The Hacienda Vista Real is an excellent value if you're willing to stay at a hotel that's not on the beach. The Ambassador Suite that I stayed in was huge and quite comfortable. The pool is nice and you couldn't ask for a quieter location. The downsides of the hotel are that the spa is closed and food service is not available after 3:00 p.m. The suites […] come with their own kitchen, so you can make your own food if you want, or you can go into town. The lack of a spa was a real downer, though. Przeczytaj więcej

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Maintenance is almost non existent in this resort .Ac was out two - three times in our room.housekeeping was poor ,leaky roofs everywhere .Pool was very nice and they did a good job of keeping it clean. Breakfast was included,buffet style every morning , was very enjoyable.Beds are very comfortable .walk to town in 20 min.Over all good experience though […] ! Przeczytaj więcej

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The hotel is located in a private & secure neighbourhood, 15mins walk to the beach. I was positively surprised how nice the hotel was. Great lobby with a tropical look and the room I was in was just fantastic - good size bedroom with a specious living room, kitchen area and a balcony. Staff were very friendly and the breakfast was tasty. Pool area is […] small but cossy. The hotel is very quiet though - no activities or music - day or night but despite of it I would definitely go back. Przeczytaj więcej

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Hacienda Vista Real was an elegant, old world beautiful, clean and comfortable treasure. The atmosphere was relaxed and quiet. The pool and grounds, which are surrounded by a lake and golf course, are well kept and beautiful. I truly enjoyed the large tile floors boundaried by coral, the varied lighting in the room and the large vanity area. Staff were […] friendly, helpful and knowledgeable. The buffet breakfast served from 7:30 until 11:30 was well presented and tasty. From eggs, potatoes, and pancakes to cactus, lentils and frijoles, there was truly more than enough variety for everyone. Przeczytaj więcej

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Nice hotel for the price. Very quiet and relaxing! The golf course and lake views are beautiful. My room had a really nice day bed outside by the balcony, close to the pool and excellent for sun bathing.The complimentary breakfast items included some local dishes that you might not recognize, but there is always somebody close to explain what it is. […] The staff is very friendly and courteous. Big ups to bartender Cervando at the pool bar. I scored them a 3 under condition and upkeep of the hotel just because the spa is not operating (they mentioned it in the descriptions though) and the jacuzzi was fixed the afternoon before our check out date. Przeczytaj więcej

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this hotel is very good. they have great breakfast, great pool you can swim in the pool and also drink, eat there. but one problem is it's little bit far form the downtown. if you want to go "cocobongo" or see downtown you have to take a taxi. it cost 70 or 90 peso.(one way). but everything is good.!!

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The architecture of the hotel is great, and the breakfast is included and they have great cooks, so the food was supper yummy; but what we didn't like was the lack of services and the location. First of all, they don't serve dinners, the restaurant closes at 5 p.m., if you don't feel like going out for dinner you are stuck because there is no store […] in the hotel for snacks or souvenirs. If you want to go out for dinner, you have to walk at least 15 minutes, because the hotel is located within a development and no buses or taxis come by, unless you call them, when you come back after a long day of beach or tours, last thing you want is heading out again to look for food, once you reach the places to eat, there is only 3 choices; although one of them serve delicious food at very affordable prices; it is called "Bistro Playacar". Przeczytaj więcej

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Hotel is little bit far away from pdc centrum and beach but taxi is cheap and we walk to centrum / beach on morning and come back with taxi. 20-25min walk in morning is just good for your health. Breakfast was good but birds was not so nice, don't leave your breakfast alone to board or you will deal it with birds.

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