Prince Hotel and Residence Kuala Lumpur - Kuala Lumpur

The rooms are very comfortable, clean, the hotel staff are friendly and always available. The breakfast is good and abundant. The only drawback I'd have to say is that the wifi in the room is chargeable.

The hotel is clean and near to a lot of malls. Twins tower is within walking distance. The room is a little bit old but clean. If you stay in the apartment with breakfast included, no need to pay extra for the lobby one.it's already good enough. I'll recommen this to my friends.

We could have got so much better in Malaysia at the moment and will never stay here again. We are back in Malaysia soon and no way will we be booking here!!!!!! Upon check-in the hotel room was filthy and the smell from the kitchen was horrible. I had to tip cleaner to come and clean the room to get rid of a horrible smell from the filthy kitchen and […] there was rotten fruit in the corner of the room the cleaners had missed. Management staff were also very rude. Shame on you Prince Hotel...... not a Prince experience at all. Przeczytaj więcej

The hotel location was great. We stayed at the apartments since that was recommended for us and our 2 kids. The apartments really were dated in the sense that they need a whole lot of updates and havent been done in many years. The biggest problem was that there was a foul smell from the air conditioner in one of the bedrooms which the hotel couldn't […] fix and then a cooking smell from possibly the next apartments through the air conditioner again. In addition, there is a significantly large construction next to the hotel. The rooms are possibly much better since the lobby was great and quite impressive. All in all, a great location but there are many other hotels near which are better and possibly cheaper. Przeczytaj więcej

The staffs are nice and kind. However,there is some constructios nearby.

Already show all the document and told their staff that i will stay for 2 nights but I still lock out of the room on the second day and ask me for the order number.......(dont know why they cant check their database carefully, the staff i ask for help is not polite and not well train....) room is not tidy up well and the kettle is unbelievable rusty […] and dirty...the provided slipper is thinner than a toilet paper and it break at once when i try to put my foot in....... Przeczytaj więcej

This was an excellent hotel and excellent location. Would highly recommend. Staff were very helpful and professional.The kids loved the swimming pool and the Easter Sunday kids activities. Thank you.

Very nice hotel with lovely rooms. Great location BUT if you want to eat, do it outside. Breakfast in general poor and worse in the club lounge. Buffets not much better.

I would say that the hotel was very nice, the staff very friendly and helpful. The location is brilliant as it is 2mn walk from the Pavilion mall and the bridge to go to the petronas towers. The rooms are comfortable however if you have a connecting room we found it very noisy as we could hear people talking,mshower and even the sound of their TV which […] was a little annoying it was early morning and we wanted to sleep. The very helpful and understanding front desk people change us room to a room with the view over the petronas towers. Nevertheless we could still hear when people used their bathrooms or ran water. The isolatiion on the water pipes is not very good. It is a down side as we woke up when others had a shower. Also, we found that the food in the main restaurant was not up to the standard of a 5 star hotel. It was dry . Breakfast was all right, lots of different kind of breakfast items , floor staff was very nice also. We would recommend the hotel for the friendliness of its staff and it's helpfulness as well as the location but we didn't t have the best of nights while in KL which was a by disappointing. Przeczytaj więcej

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My friends and I were in KL for a night and we chose to stay at an apartment so we had enough room. I must say the two be apartment was fantastic! There was enough space for three guys, one massive king and two twin beds in another room. The location is equally fantastic, it's right next to the malls and street food vendors. All up, I recommend staying […] here and I will too, when I am next in this city! Przeczytaj więcej

We stayed in the Prince Hotel and Residence for four nights in January. We had reserved a spacious studio and the appartment was indeed quite large. However, there was a strong scent of tobacco smoke and/or air refreshener. Also the furniture etc. were a bit worn out, I might've been fine with the smell but the missus started to have a headache so we […] asked if there were any non-smoking appartments. Apparently there are none, all appartments are equal in that sense. After a while of wondering we asked if we could switch to the "hotel side" and were finally presented with the option to change to substantially smaller but a lot nicer room. We got a deluxe room at 27th floor with a view to the Twin Towers, great! Location of the hotel is good, right opposite the huge Pavilion shopping mall and the included breakfast was ok but nothing special. Przeczytaj więcej

I can see the some part of Petronas twin tower in my room, even though it was not tower view room. Had a room serviced club sandwich as a dinner at 11PM, was good and service was nice. Pool was nice if not crowded with children. Location was good. But road to the hotel was really narrow and under construction.

I stayed in a 2+1 bedroom apartment between 16-20th Feb 2012. Positive things; *Location location location, walking distance to everything Negative things; *Cleanness of the room, we asked for cleaning first thing when we check in they came after 45min and wipe some places, we needed to call them they day after to clean the room even when we has the […] sign "make my room". We called the supervisor who didn't understand English a d she started cleaning. When checking out we filled the complaint form and have ask for a investigation of WHY SERVICE WAS SO BAD!! *Old and worn out rooms *when you asked for something it took minimum 30min to receive it *cultlery and glasses were dvery worn out and old *the carpet in the room needs to be burned!!!!!! My recommendation, never stay here... Przeczytaj więcej

overall a very good stay in an apartment

Very clean, and convenient to access the KLCC and Pavilion. Everybody is kind.

We had a short 2 night stay in KL with 2 small children and chose the Prince due to its central location. The facilities were brilliant and our 2 bed apartment was huge. The staff were also very friendly and willing to help. The location was fantastic with the Pavillion shopping centre on its doorstep, the Petronas Towers a 10 minute walk away and the […] central market and botanical gardens a 5 minute taxi away. Much recommended. Przeczytaj więcej

I've stayed at the Prince Residences 3 times to date, and I have never been disappointed by the value for money I get. I usually book the 1-bedroom serviced apartment; the spacious size is great for when friends and family in KL drop by for a visit and catching up. A great place to stay for longer trips or just a short break from Singapore which I try […] to do regularly. Service is great, everything from checking-in to checking out, and the friendly staff at the resident's lounge every morning where breakfast is served (away from the hustle and bustle of the main hotel where you have to jostle with too many hotel guests) always makes me want to stay and have another cup of freshly brewed coffee and linger. Otherwise a must-try is the daily buffet dinner at the Eccucino Restaurant with great food, wonderful range of Asian & Western cuisines, and at a great price. Or try the Sushi buffet at Enju. The gym is more than adequate for a short stay, and the pool big and spacious enough for laps although would have preferred more free weights. Best of all is the location, situated just across the road from the back entrance to the Pavillion so you will never have a dull moment or have to stress out over where to eat. The shopping of course is just great, but even if you tire of the Pavillion, there are the many other centers in the Bukit Bintang area, or even a short (and cheap) taxi ride from the Golden Triangle area and KLCC/Petronas Towers. The apartment itself is nicely furnished, with a big bath (separate tub & shower). For those who don't even want to take the short walk across the road, Prince provides a free shuttle service to Bukit Bintang and KLCC. Kitchen facilities in the apartment are adequate for small snacks and meals that you might want to put together yourself. Otherwise, the 24-hr room service has a wide range of delicious food to tide over any hunger pangs. And they're prompt with orders too. The few things that can be improved: (1) Maybe help guests who Przeczytaj więcej

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It was suppose to be a 5 star hotel. For my sheer surprise the room that I booked was deluxe but the room was so small that it looked to be too much smaller than Delux of other hotels n most important of all my mini bar was empty. On requesting from house keeping that why my minibar is empty, he was speechless. I will not recommend this to anyone because […] in the same price you can get thousand times far better room than this. I have been to Malaysia thrice before this time and I must say that this hotel rates maximum 3 star instead of 5. Przeczytaj więcej

The service staff lack training. Simple request for a bucket of ice never came to the room. Free wifi was promised when making the reservation but was chargable after I checked in. Lobby staff made us drive in circles before we could access the carpark. Lunch took 45 minutes to prepare after we made our order, even though the restaurant was empty. No […] effort to warn or explain that there will be a delay. The room lacked complimentary toothbrushes, comb, cotton buds etc. Przeczytaj więcej

I stayed in a serviced apartment with my family and we all loved it. The apartment had a lot of room and it was very clean. There is also a nice pool area, a gym and a little store in the hotel. The location was good for shopping and seeing the sights.

My family and I enjoyed our three night stay at the Prince Hotel. Close to the shopping mall and the craft center. The nice sized rooms were clean and comfortable. Great pool for kids but not so much for adults since the deepest spot was probably only 4.5 feet. Loved that I could order drinks and have a delicious lunch from the pool side restaurant […] while still watching the kids swim. The only negative I have about this hotel is the morning breakfast buffet; while it had a great selection the food itself was terrible. The waffles & pancakes were so rubbery we couldn’t cut them with a knife, most of the pastries were stale, the oatmeal was slimy and the list goes on and on. I would DEFINITELY stay at the Prince Hotel again, but would skip adding the breakfast option and eat elsewhere. Przeczytaj więcej

Hotel location and everything was great, quite comfortable beside bed which size was bit small on length size, which let my legs hang out.

Room was large and tidy. The only thing I didn't like is I needed to wait about 15mins to check in. Staff is a bit slow. Other than that, everything is good.

We stayed in a 1 bed apartment with our 4 yo and 22 mo and it was brilliant. Cot was clean and comfortable for baby and 4 yo slept in huge king sized bed with us. Breakfast in club was great - had everything we needed. The kids club room was a brilliant place to take the kids to just play for a bit (and to tire them out for nap times). Location was […] ok - across the road from Pavillion but there is a convient walkway to reach the Mall. Loads of shopping and eating places very close to Hotel. We might have considered staying on the same side of the street as the Mall, but then again the convenience of an apartment as well as the comfort of the Prince Hotel means we will probably stay there again on our next trip. Also free shuttle to KLCC and other areas was a bonus. However, there was always Taxi's available outside hotel is we missed the shuttle. There is construction happening right next to the hotel, but 1) we were on the 14th floor so it didn't bother us as much, 2) too tired to care, and 3) it was a great wake up call at 8.30am so we didn't sleep the morning away! Also great side on view of the Petronas Towers from our window. But possibly one of the best featuers (besides TV's in Lounge and bedroom) is the pressure shower!! After a long day out with 2 small kids, that shower was like heaven. Przeczytaj więcej

Rooms need refurbishment. Furnitures and carpentry looks dated. Centrally located between the Pavilion shopping mall and KLCC. Easily accessible by road (for driving to/from hotel). Card access to carparks and lifts a huge plus.

I enjoyed by 2 days 1 night stay there and will definitely be visiting the hotel again in the future.

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Air condtioned mall and Bukkit area really easy to access from hotel. Lots of construction work going on close by but not at night and rooms well sound proofed. Firly easy walk (20mins) to Petronis Towers and KLCC Shopping. Monorail also easy to find but need a taxi to get to and from KLIA railway. would recommend to all types of travellers

This hotel is in a very good location,the big shopping mall is five mins away,walking distance. easy to get to every where. The hotel food is very good,but a little pricey.You don't have to eat there every night as there are lots of places outside,which is cheaper. The rooms are very spacious the kitchenette is very clean and well stocked.My room had […] city view which was quite good.The pool area is also very clean,and has a lovely relaxing garden.While I was there,there was some Royalty staying in the hotel and it was very intresting.watching his fleet of guards coming and going.and excorting him to his daily duties.Lovely Hotel.I would definately stay there again. Przeczytaj więcej

Certainly not 5 star standard. Lamp shades were tattered, bed cover was stained, wooden furniture was old, scratched and stained, hand spray in bathroom was leaking. Otherwise, good breakfast and nice staff, excellent location and overall good value.

What a suprise on arriving at this hotel for the 1st time. The check in was very quick and the reception staff very helpful. Rooms were of an excellant standard and very clean. Pool area was the best place to relax and have a drink and meal. The Breakfast was 1st class. All staff from the bellhop, cleaners and management were helpful with any questions […] you had. Can highly recommend this hotel for location. We certainly will be back here next time in KL Przeczytaj więcej

We really enjoyed our stay in a one bedroom apartment. It had all thge room we could possibly want. There is a beautiful pool on the 10th floor. The accommodation is of a high standard - beds quite hard for Western tasts though. You had to pay extra if you wnted the breakfast provided for the hotel rooms rather than for the apartments. We were perfectly […] satisfied with the breakfast on offer. The hotel is located within an easy walk to both the shopping on Bukit Bintang and the Petronas Towers. The hotel staff are courteous and helpful. My only complaint is there is no wifi access in the rooms. There is free wifi if you are in the public areas of the hotel but it would be much better if it was available in the hotel rooms as well. Przeczytaj więcej

We had the pleasure of staying at the Price for 6 nights. On arrival we were upgraded to a Premier room so naturally we were delighted and in some ways this qualifies my review in that the room was superb - curving glass wall, huge room and large bathroom. But more than this, the service here was faultless and we stay in many five-star hotels in Asia. […] The staff in each dining outlet were superb, the food was excellent (and incredible value) and the breakfast buffet was very well done. Just over the road is the new Pavilion shopping centre (definitely better than KLCC) and you can walk through the Pavilion and on to Bukit Bintang easily. The monorail is reasonably close and you can use this to connect to rail or take you directly to all attractions. All in all we would highly recommend a stay at The Prince and would certainly stay here again ourselves in the future. Przeczytaj więcej

This hotel ticks all the boxes at reasonable rates. Have stayed in Singapore hotels twice the price and not nearly as good. This was our first time in KL and hopefully not our last, thanks in no small measure to staying at the Prince. To all the excellent staff, many thanks.

I ended up booking a residential apartment for 4 nights at this hotel. The apartment came at a very good price and I had my own kitchen and lounge area. The bed was huge and very comfortable. The breakfasts were fabulous, with so much to choose from. The concierge were very helpful with organising the excursions I wanted to go on. The staff were very […] friendly and I noticed they made sure to know my name when they spoke to me, which was a nice touch as I was a female staying on my own. Even though I wasn't one of the executive people staying here, they certainly didn't make me feel like it. The hotel is very well located. It is only a 10 minute walk from the Petronas Towers and the KLCC centre. The Pavillion Mall/Shopping Centre is just across the road with a giant food hall in the basement. I did eat in the hotel, in the Pool Bar, one evening after being out on a long excursion. The food was possibly not the best in the world, but it was adequate. As I was staying in the Residential part of the hotel, I had 20% off all my food and drink there. The prices were quite reasonable and had a pleasant evening eating my food, drinking a cocktail or two whilst watching the lightening. As the pool and bar area are on the 10th floor, the view is quite good. It is just a shame that the pool bar area and the pool itself aren't a bit bigger. Would thoroughly recommend this hotel, and if I'm ever in KL again, I'll definitely be back to stay here. But, next time I'll make sure I'll share the experience with someone special. Przeczytaj więcej

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We stayed in a one bedroom apartment and must say it was lovely to have so much room. The location of the Hotel was across the road from the Pavillon shopping complex and not far from the busy Bukit Bintang shopping strip. All in all a high class Hotel with all the trimmings.

Very warm, friendly and polite. The environment is clean and homely. Those tireless and friendly staff made our stay truely confortable. The variey of foods and fruits makes it a place a haven. This was our second stay here and we surely will like to come again. Keep it up people!

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Thanks for a very relaxing holiday. When we get back to kuala lumpur, surely we will stay in prince hotel. I will also recommend this hotel to my friends..

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Our family of 7 stayed at this hotel for 3 days and 2 nights. It was great! This was the first time our 3 grown sons and 2 girlfriends had ever visited Kuala Lumpur and Asia. We chose this hotel because of the convenience of the location and it's reviews. Perfect location. Excellent service. Our sons stayed in the tower rooms and we stayed in an apartment […] which was fine. Our breakfast areas were in different locations but the management changed our location so we could all eat together. OUr room did have a nasty smell when we first went in but once the A/C was on, it went away. Our sons had an outstanding view of the Petronas Towers. The pool area was excellent also,. Przeczytaj więcej

Have booked for a Grand Deluxe Room, but was tricked into checking into a Standard Room. Upon discovery the difference, the front desk's staff still have the audacity to argue that room was indeed a Grand Deluxe Room. It was with the affirmation of their Room Service Manager that the room given to us was a Std Room, that he admitted it's a std room. […] The so-called manager 'resolved' this matter (after several hours later) by upgraded us to something better than Grand Deluxe. Frankly, it looks like a Grand Deluxe Room to me though. Przeczytaj więcej

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