Best Western Gatwick Moat House Hotel - Horley

It was only for a night as we had an early flight but the food wa good

Rooms cold.Food v expensive and of poor qualityShuttel service expensive and very inconvenient since it drops passengers miles from terminal

Very tired hotel but cleanliness superb. However, the heat in the bedroom is dreadful even with the air conditioning full on. Because of that, I won't be staying again. Staff very good.

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stayed for a family wedding and as you can expect with many people booking in early, with same surname and at same time generally chaotic - the staff Kate and Kat were very friendly and booked as many as they could as early as possible - the staff made the weekend a lovely event and food was lovely considering the mass catering. location great for popping […] into Torquay to walk off the heavy head on sunday morning. Przeczytaj więcej

THE HOTEL ROOM WAS GOOD, EXCEPT THAT THE vENTILATION SYSTEM WAS FAR TO HOT , WHICH CAUSED MY WIFE TO BE TAKEN ILL IN THE NIGHT. Eventually we missed our flight .

the 1st day the receptionist tell me that made a phone to taxi to transferred from Gad wick . The taxi driver did not come ever.

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Very good for a one night stay on the way to the airport.

I have stayed here a few times. Convenient for airport - shuttle bus used to be half hourly. Shortly before my last stay they changed it to share with other hotels and increase to 4 an hour - good initiative, but nobody changed the airport bus stop e signage and I stood for 40 minutes waiting for Best Western bus, and let the Holiday Inn bus (that they […] now share with) go past - so be careful when waiting at airport . If in doubt, pick up courtesy phone at bus stop to check! I complained to the hotel who just blamed the airport! I think actually the hotel should have checked with airport that the changes had been made! Przeczytaj więcej

Nice hotel. Very convenient to London Gatwick Airport via shuttle or taxi. The staff was very helpful and friendly. Made us feel welcome. Definitely will stay on future trips to the U.K.

Stayed at the hotel for an overnight stay before a morning flight to Barcelona. Hotel is very near Gatwick Airport with a reliable, frequent bus transfer service to both South and North Terminals, costing £3.50 each way. Check in was fairly quick and pleasant. Hotel looks tired, but is clean. Room was very small and tired with not a lot of room […] to manouvre, with luggage in the room. Hotel bar was very expensive, with an bar maid that took 20 mins to pour a shandy !!! Unbelievable! On checking out, there was no one at the desk, and after 20 mins of waiting, and the queue behind me growing bigger, someone finally emerged, but without apology etc. Would I stay here again? Only if it was very cheap - otherwise stay somewhere else. Przeczytaj więcej

The hotel was friendly, clean and comfortable and within easy reach of facilities in Horley and Gatwick Airport. I would be quite happy to stay there again, the next time I fly out of LGW.

This is my 3rd stay at the Moat House. Each stay is better than the one before. The rooms are very clean, the staff friendly and the breakfast is hot and delicious. The early morning shuttle bus is affordable and on schedule. I will definately stay again. (I gave a low score for the neighborhood because it's located on one of the roundabouts close to […] the airport, not exactly a scenic view, but very convenient) Przeczytaj więcej

It was excellent service, excellent location but the place was a bit dirty. Nothing to get scared about so I will return due to the convenience and great value.

Comfortable and clean but a little tired looking. Needs an update. Staff friendly and helpfull. Outlook was over the yard of a fire station and we just hoped it was not a busy station. Did notice a lot of flies outside our window. Not sure why they seem to find the area attractive. Food was appalling. Boil in the bag stuff. Started with steak, like […] trying to eat an old leather boot. Complaiined and they offered something else, decided on the chicken. Mistake. That had no taste to it at all. Gave up . Went to bed hungry. Good for an overnight stay for the airport if your not to fussy. Not somewhere I would stay again. Przeczytaj więcej

Pleasant stay overnight as leaving from Gatwick Airport the next morning. Shuttle service is useful, only a few minutes to and from the airport at 3.50 pounds each way. It seems preferable to try and have the correct change as the driver didn't have much, not that this was an issue. Check in was quick and staff professional. The room itself was functional, […] clean and pleasant. All I really needed for a basic overnight stay. Would recommend and would stay again in future. Przeczytaj więcej

Very nice stay. Room was clean and the evening meal was super. Close to Gatwick airport, but definitely too far to walk. Closer to the North terminal. Shuttle bus was every 30mins and was fast (5/6mins) and cost £3.50. Taxi quote was £9.00 from the airport. We will stay again at this nice *** star Hotel.

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arrived late in the evening tired and weary and left early in the morning. So glad there were no issues I had to deal with as after a quick eat wanted to fall into bed. Internet access was for an hour but said to contact reception if more needed so unsure if further time means you would have to pay for .. worth checking if you would need more. H3 bus […] stopped at South then North termiinal then hotel. On the way back therefore stopped at South first. Seemed very quick and easy. Buses go at quarter to and quarter past and the bus waits outside arriving before that time at the hotel. Loads of luggage space. £3.50 per adult my 3 year old was free. Better than the £9 quoted taxi fare from the airport rank though if more than 3 of you paying its not. Could hear the lift mechanism and I was at the end of the corridor and lift in the middle but didnt notice after 30 mins of trying to sleep faded into the background. Very clean and staff really pleasant and gave my little one a toy plane. Automated wake up call. Toiletries in room and hairdryer. Would definately use again Przeczytaj więcej

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Never have I had my CC charged inadvance for a room. No shuttle service to airport. Bus terrible taxi 6 pounds No hairdryer 60minute wireless then reregister worst airport hotel I have ever used.

The room was very small, as was the corridor leading to the room...It almost didn't fit our suitcases. The AC wasn't working so we opened the window which brought in a steady stream of fumes from the gas station just below our window. After having closed the window and returning to our room awhile later, it was as though we were sitting INSIDE the gas […] station. The only redeeming quality the hotel has is the breakfast. Przeczytaj więcej

Clean, comfortable. Friendly staff. Convenient location. The only negative thing was that it was difficult to find the location of the shuttle bus from the North Terminal (maybe because of renovations that were happening at the terminal, there were no signs). I arrived late at night (11:15) and spent almost 40 mins. trying to find where to get the bus. […] The tourist information service was closed, and I couldn't seem to find any airport staff who could help me! I finally found a policeman who told me where I could find the shuttle service. Przeczytaj więcej

Quiet Comfortable. We were opposite the elevator and that was a bit noticeable but otherwise fine. Will stay again.

This is a property with small, dated rooms and tired public spaces, in a location that is not particularly convenient and is surrounded by parking lot, motorway and other charmless hotels. The shuttle from the airport comes every 30 minutes and costs 3.50 GBP per person each way, adding 14 GBP to the price of a double room.

Excellent accommodation. The meal at the restaurant was fine. The shuttle bus costs 3.5 pounds each way, for a trip that is only a bit more than a mile. If there is more than one person traveling together, particularly back to the airport, a taxi might be a better deal. The shuttle comes every 30 minutes. I liked this hitel a lot and would be pleased […] to recommend it to others. Przeczytaj więcej

Very clean, comfortable and friendly staff. Food and drinks a little on the pricey side and bus transportation only a very short distance to the airport too expensive at 3.50 pounds per person. Overall though a pleasant 4 night stay.

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If you need somewhere reasonably priced to stay at Gatwick Airport (5-10 mins away) look no further. The shuttle bus was convenient with regular departures and at a cost comparable to taxi service (for 2 people). The room was large and comfortable with all necessary amenities including a kettle, only lacking a fridge. Check-in and out were quick and […] friendly. My only qualms would be with the area, which has few options for dining. My wife and I walked for 25 mins and eventually found a chain pub (hot air balloon I think) who were unaccustomed to take out, plus the food was cold by the time we got back to our room. If I stayed there again I would probably just pay the inflated rates for room service. Some parts of the hotel have been updated but most of the design is old looking including the ugly architecture of the building itself. But really, at such a low price who cares. Przeczytaj więcej

Nice and very close to the airport hotel.

We got into Gatwick late and needed a place to spend the night before continuing on to Cardiff. The Best Western Moat was the affordable hotel we could find near Gatwick with a reasonable rating. The hotel met our expectations. However, bring cash because transportation to and from the hotel is not complementary. Follow the signs to the hotel buses […] (not very clear). The trip costs about a few pounds each. My wife had placed our cash somewhere in the luggage, so I ended up negotiating with the driver. He would not take any Euros but, fortunately, he did take the 5£ note I found in my wallet. The return trip was about the same price. The hotel lists its location as being 1/2 mile from the airport. However, it is not within walking distance. It seems like it's more like 1-2miles away. The Hotel was larger than expected and cleaner and more up-to-date than the GW Hotels that I've stayed in in France. Spacious corridors, large lobby, and dinning room were all pleasant surprises. The room itself was small by US standards but average-large by European standards. Modern, clean, cheery but sparce is high I describe the decor. Good complementary Internet access and a chance to watch the London Marathon live on the telly were nice perks. I opted for the English breakfast buffet. It was significantly cheaper if purchased at registration than when purchase on site. Mediocre to average is my rating. The area is very suburban and green. It looked like a very safe neighborhood to walk around in. However, you have no alternatives to the hotel restaurant within walking distance. Overall, a very decent budget hotel for an airport stay. Much better than budget hotels near Atlanta--where I've spent too many nights-- and most hotels near comparable U.S. airports. Przeczytaj więcej

it is close to the airport which means that if you arrive late, you can take a taxi for 10 pounds. They advertise that there is a shuttle, but from what i can gather, it is pretty much a public bus. The hotel was fine, and the only thing I would complain about is that the "free wi-fi" has a 1 hour limit which is a joke. Also, there seems to be a fire […] station next door. It may only service the airport, i'm not sure. But the room we had was facing it directly, but there were not emergencies so I can't say how disruptive it may be. Przeczytaj więcej

Room was very basic but nice and clean. TV did not work and hotel staff failed to do anything about it.

Conveniently close to Terminals, inexpensive, good food. Bus a bit expensive for a short journey.

Very good, I recommend

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On 11th of February we have stay in Best western hotel Gatwick...... I can say only few words and they will be enough ....... perfect location, normal prize, so friendly and helpful staff, I thing is renovated not log time ago, good heating inside....................JUST EXCELLENT HOTEL WHEN WE HAVE CONNECTION BETWEEN FLIGHTS.............. WITH SURE […] I WILL GO BACK AGAIN THERE.......... STRONGLY RECOMMENDED,,,,,,,,,,,,, Przeczytaj więcej

Stayed here two times Clean rom and god beds. God service from staff

Perfectly adequate for overnight stay pre or post Gatwick flight. Has a small car park, tricky little devil to get in and out of, and I imagine difficult to get a space in high season, but fine for one night. Room and accomodation clean and comfortable. Would use again.

Stayed here one night before a flight at Gatwick. Good and friendly service. Internet is free which is great. Very clean. Bed was comfortable. 3 pounds shuttle to airport is convenient. I was clearly instructed to wait at Stop 12 at Gatwick when called to enquire about the shuttle. Breakfast seems a little pricey but was good as well. Hotel is a bit […] old looking but that's a minor detail given its convenience, location and great service. Przeczytaj więcej

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We arrived late to Gatwick and had to call reception for a shuttle. The deskperson was friendly, but we had to wait 45 minutes for the shuttle, only to have it pass us by. We were later informed that where we were standing (next to the "hotel shuttle pick up - Gatwick Moat House" sign) was not the correct place. Eventually, over an hour later, the shuttle […] returned. Point being: ask reception for clear instructions on shuttle pick up and save yourself some hassle. Aside from that everything else was fine: nice shower pressure, clean room, and friendly staff. Przeczytaj więcej

Excellent location if travelling from Gatwick. shuttle bus a bonus, it runs every half hour.

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Room was clean and spacious. Staff very accommodating and friendly. Restaurant in hotel was excellent...high end. Only issue we had was that the room got the afternoon sun and was way too warm and as it was October the AC had been turned off. Other than that we would definitely stay there again.

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