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Lokalizacja
W mieście Houston, Holiday Inn Houston Intercontinental Airport ma dogodne usytuowanie niedaleko lotniska, a okoliczne atrakcje to m.in. Deerbrook Mall. Do dodatkowych regionalnych atrakcji zalicza się Akwarium Downtown i Park wodny Splashtown.
Opis obiektu
Holiday Inn Houston Intercontinental Airport umożliwia korzystanie z takich udogodnień, jak klub odnowy biologicznej, basen odkryty oraz centrum fitness. Ten hotel w mieście Houston dysponuje zapleczem restauracyjnym, które stanowi m.in. restauracja i bar/salon klubowy. Personel świadczy takie usługi, jak usługi biznesowe i usługi sekretarskie. Dodatkowe udogodnienia to personel wielojęzyczny, sklepy z pamiątkami i czasopismami oraz bezpłatne czasopisma w holu.
Pokoje
W pokojach hotelu Holiday Inn Houston Intercontinental Airport znajdują się czajnik do kawy lub herbaty i bezpłatne czasopisma codzienne. W pokojach gościnnych jest Internet bezprzewodowy. W ofercie telewizyjnej są najlepsze kanały, jakie proponuje telewizja kablowa, konsola do gier oraz płatne filmy. Wszystkie pokoje wyposażono w telefon z linią bezpośrednią (z automatyczną sekretarką).
Dodatkowe udogodnienia to suszarka do włosów i żelazko z deską do prasowania. Sprzątanie jest oferowane codziennie.
Oceniony przez gościa grupy Hotels.com w dniu mar 31, 2012
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Za dodatkową osobę może być wymagana dopłata, której wysokość zależy od obiektu.
Przy zameldowaniu wymaga się przedstawienia ważnego, oficjalnego dowodu tożsamości z fotografią oraz wpłacenia kaucji kartą kredytową lub w gotówce na wypadek nieprzewidzianych kosztów.
Spełnienie specjalnych wymagań zależy od możliwości ich realizacji w dniu przybycia klienta i może podlegać dodatkowej opłacie. Realizacja specjalnych wymagań nie jest zapewniona.
**Te udogodnienia mogą być dostępne tylko w przypadku niektórych pokojów i segmentów. Z niektórymi udogodnieniami mogą wiązać się dodatkowe opłaty.
W obiekcie znajduje się restauracja. Dostępna jest obsługa pokojowa.
Udogodnienia rekreacyjne, które oferuje hotel to m.in. basen odkryty, klub odnowy biologicznej oraz centrum fitness.
Za dodatkową osobę może być wymagana dopłata, której wysokość zależy od obiektu.
Przy zameldowaniu wymaga się przedstawienia ważnego, oficjalnego dowodu tożsamości z fotografią oraz wpłacenia kaucji kartą kredytową lub w gotówce na wypadek nieprzewidzianych kosztów.
Spełnienie specjalnych wymagań zależy od możliwości ich realizacji w dniu przybycia klienta i może podlegać dodatkowej opłacie. Realizacja specjalnych wymagań nie jest zapewniona.
It was cool staying there and the staff were very friendly and helpful!
"Couldn't ask for more"
It was great...5 mins away from airport and 5 mins from the wedding venue we were attending...great food...i played with my kids on the sand volley ball and tennis court...couldn't ask for more...
It was a pleasure to read and learn about your recent stay with us in Houston. I'm glad that the recreational facilities were enjoyed. No one else in the area has the same. And we're glad our Good Eats Grill food was enjoyed, its very popular. We really appreciate the nice compliments. It inspires us to keep working hard for our Guests.
Holiday Inn Houston Intercontinental Airport — 1 odpowiedź kierownictwa"Nice stay"
Very comfortable and clean just would have wanted to be located at a different part of the hotel room was located at the end of the hallway across from a exit. Travel alone but dead bolt myself in and it was a ok night.
Thank you for your nice comment and rating. I’m glad that you found your room to be very clean and comfortable. The staff tries very hard to get it right for our Guests and I’m glad I showed. The hotel also has an exceptional safety record that should help you sleep well when here, but please request close to the lobby if you return. We’ll always try our best to honor location requests.
Holiday Inn Houston Intercontinental Airport — 1 odpowiedź kierownictwaTen gość nie zostawił komentarza.
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"Generaleview"
tHE ROOM WAS VERY NICE. tHE SERVICE WIAS VERY GOOD. WE DID HAVE A COUPLE OE MINOR PROBLEMS. THERE WAS NOT ENOUGH WASHCLOTHES IN THE ROOM FOR 3 PEOPLE. WE HAD TO KEEP CALLING FOR MORE WASHCLOTHS. THE TOILET WAS A LITTLE DIRTY. i T LOOKED LIKE IT HADN;T BEEN CLEANED FOR A LITTLE WHILE. BUT, BESIDES THOSE COUPLE OF THIINGS IT WAS VERY NICE. tHE ROOM WAS […] NOT CLOSE ENOUGHT TO ELEVATOR FOR HADICAPED PEOPLE. Przeczytaj więcej
Dear Guests: I'm glad that you found the room and our service very good. Thank you! The washcloths once increased for you should have been replenished at your amount for the remainder of your stay. I promise that we'll work on that with the ladies in housekeeping. Also please don't hesitate to request a room closer to the elevator. We can usually make those arrangements if it's not too late in the day and we're not sold out. Thank you for staying with us! Hope to have you visit us again.
Holiday Inn Houston Intercontinental Airport — 1 odpowiedź kierownictwa"Holiday Inn Houston Int Airport - Quick stop over"
The room was clean, comfortable, & nothing less than expected. The staff was friendly and service was really good. It was a quick overnight, early flight in the morning and we had no troubles at all. Shuttle service was great for us out-of-towners :)
"Rude Service"
The hotel location is great as it is close to the airport. The room was very adequate. My only complaint was the clerk when checking out. She was very rude to the man ahead of me and terribly rude to me. I wish I would have gotten her name so I could notify the corporate office. She is a real business killer. I will not stay there again nor will I recommend […] the hotel to anyone. Przeczytaj więcej
Dear Guests: I'm glad that you found the room & location good. However, let me apologize for the clerk who checked you out. I am very sorry. You should always receive friendly and caring assistance from our staff. I can tell you that we identified and dismissed this person. There are 158 employees at this property and only one can hurt our reputation and that's not acceptable. I believe we have a great team overall ands we will continue to set high standards in this regard. Please don't hesitate to reach out to me or our managers if we can ever be of assistance. We want to make it right, every time.
Holiday Inn Houston Intercontinental Airport — 1 odpowiedź kierownictwaTen gość nie zostawił komentarza.
"horrible customer service!!!!!"
i booked two rooms for my family for a total of 7 people. first of all when we got to one of our rooms the toilet was not working and when we called the front desk they said they would check on it and hung up the phone on us. also when we first checked in we were not given the "breakfast passes" so the next day in the morning we found out we needed […] them to have breakfast, when we went to the front desk we were told we didn't have breakfast included so we had to go get our confirmations to show the girl, the supervisor helped us and said we did have it but the girl who had helped us was "new" and didn't know the codes "but its so funny because the first time we went to ask the "supervisor" was right behind the new girl and she didn't even tried to check for us. then we were charged both by hotels.com and by the holiday inn and when we called them they said payment wasn't gonna go through but it did! all throughout our stay we experienced the worst customer service possible. I would rather spend a few dollars more n stay at a different hotel! Przeczytaj więcej
Please allow me to apologize for the difficulties that you experienced. Your trip should always be smooth and enjoyable. I am very sorry that this was not the case. These errors can be fixed and I promise that we will learn from and teach our staff to do better. I hope you will forgive us and consider someday staying with us again.
Holiday Inn Houston Intercontinental Airport — 1 odpowiedź kierownictwa"Good overnight"
restaurant attached to the hotel was surprisingly good since seems most hotel restaurants are much to write home about.
Thank you very much for the great review! I'm very glad that the Good Eats Grill food and staff surprised and impressed you! Restaurants affiliated with hotels often don't receive much recognition. But this one is very popular with locals, so our hotel Guests are also usually pleased. I hope you'll have the chance to visit us again. We appreciate your business and are always available for any assistance.
Holiday Inn Houston Intercontinental Airport — 1 odpowiedź kierownictwa"Good if you want to be close to the airport."
My check in was fast and painless. The hotel is located just 5 minutes drive from the Airport. The rooms and decor are a bit dated but the hotel is clean. I ordered room service twice and in less that 15 minutes my order was brought to me with a totally full hotel that was excellent. The only compliant I have is the A/C in the room was extremly […] loud and I had diffciulty in falling to sleep. It's a split unit and these arte suppose to be silent. Przeczytaj więcej
I'm glad you will recommend us. Hearing that the location was good, the check in fast and painless, room service right and on time, and the room clean was all terrific! However, I want to apologize for the window AC unit. We try to keep them checked and as quiet as possible. We always have some spares to change out if one needs attention. I hope you will forgive us on this one and try us again.
Holiday Inn Houston Intercontinental Airport — 1 odpowiedź kierownictwa"**** WORST CUSTOMER SERVICE EVER ****"
I made my reservation around 3:00pm the same day that I was to arrive. This included instructions for 2 beds, not 1. When I arrived at the hotel at 1:00 am, they told me that they only had singles, and no rooms with sofa beds. They also told me that my reservation was only good for a room, not bed choice. I ask if we could get a discount on an additional […] room, and they said no, why should we do that, and we don't have any anyway. We finally ask if we could have a rollaway bed, and she said yes, but it will be 30 minutes, we are the only 2 people here. We ask her where it was, we would be glad to get it for her, and she do not ask that again please. So after getting into our room, we find that it already had a sofa bed in it, but needless to say, the customer service reps did not know that. Besides the rude Customer service reps at check in, this is a good hotel, but I will NOT be back because of there rudeness...... Przeczytaj więcej
Please forgive us and accept my apology for the overnight person who did not respond to you correctly. Your stay should be smooth and comfortable. I'm very sorry this not the case. One employee can make the rest of our hard working team be thought of poorly. I want to assure you that this will be addressed thoroughly. We will not allow this to happen to another Guest. Respectfully,
Holiday Inn Houston Intercontinental Airport — 1 odpowiedź kierownictwa"Dark Room, small bathroom"
Although the hotel room was clean and the staff was very pleasant and helpful, the room was very dark even with the curtains completely open. The bathroom was clean as well but very small. The kind where you have to close the door before steppping in al the way.
Thank you for the honest feedback. I'm glad that our service team was friendly & helpful and everything was nice & clean; that's great to hear! However, I apologize for the lighting level. Not knowing your room I'm thinking we may have been missing a lamp & that should be corrected. The bathrooms can be a bit small, but I hope you liked the decorator touches-granite vanity top and floor to ceiling tile work & our amenities. I appreciate you being our Guest & I hope you can return.
Holiday Inn Houston Intercontinental Airport — 1 odpowiedź kierownictwaTen gość nie zostawił komentarza.
"Great Hotel"
Friendly staff; nice room
"Holiday Inn Houston"
My wife and I found this hotel was just what we ordered. From the fast pick up by the free shuttle from the airport to the , friendly reception staff. The room was clean and comfortable and serviced by friendly staff . the bar and resturant was also to the same standard. Free Wi Fi was a big plus to check our onward flights. We would recomend this hotel […] and would use it again without hesitation. Przeczytaj więcej
"Close to Airport, VERY friendly staff"
My husband flew in from Iraq early in the morning, hours before check-in. They had us in our room without any extra charge within minutes and continued to be courteous and helpful throughout our stay in Houston. We enjoyed the room service, the restaurant downstairs, and the comparable prices. The amenities are convenient without being over-priced. […] Parking was a little inconvenient, but that is my only complaint. Would definitely recommend to a friend. Will stay again. Przeczytaj więcej
"Houston Holiday Inn"
If you don't have a car the dining choices nearby are rather limited.They do have a airport shuttle service and they are very willing to drop you off anywhere between the hotel and airport and pick you up. We ate at the attached restaurant ant it was very good. Overall it was a nice stay
"Fair hotel, not a great value"
One night in this hotel coming into Houston. It took 90 minutes and two phone calls to the hotel to get a shuttle to pick me up and then it wasn't even their shuttle it was a neighboring hotel that picked me up. They claimed they were busy but this was 9pm at night and when I got to the hotel two shuttle vans and two drivers were sitting outside smoking. […] I guess if you consider smoking being busy then its a good excuse. I was pretty pissed off about this but the hotel itself was nice, recently refurbished, nice room and a good restaurant in the hotel. Przeczytaj więcej
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"estancia en hotel"
EN GENERAL EL HNOTEL ESTA BIN E, LIMPIO Y BIEN UBICADO EN CUANTO A LA CERCANÍA DEL AEROPUERTO. LO RECOMENDARTIA.
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