The Metropolitan Hotel Detroit Airport - Romulus

This hotel looks nice in the lobby and has potential. But after that I was not impressed what so ever. To start the grass was not mowed, the outside of the hotel looked like they were abandon. I went into the pool area, the pool was freezing and the hot tub was just as cold. The continental breakfest was coffee and whole fruit I turned around and packed […] up my things and left. The room was ok thank goodness the heater worked and the bed was half way comfortable. The worst thing of the whole trip was when I went to check out the front desk clerk couldn't even look me into the eyes and ask me how my stay was... what every happen to customer service. Przeczytaj więcej

First room we were given had no furniture and was filthy! Second room was ok. We asked for another set of towels twice and never received them. We were told we had to wait for the shuttle driver to come back.

Just what we needed. Nice relaxing stay.

The elevator was down, the room card didnt work, and the t.v. remote was missing....small things, but they add up, slightly disappointed.

The hotel was just recently taken over by new management and no one knew how to handle anything. I was supposed to leave my car there for a week but on one had any idea what paperwork I needed, so they printed a form that I filled out with my name and address and description of car. I was given no paperwork to prove they even had my car so the next […] morning we got our keys back and went some where else. On top of all that the hotel was filthy. Przeczytaj więcej

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I've already written a review of this hotel but i can't stress enough how dirty this hotel was....The front desk people and the shuttle guys were very freindly but they are the ONLY thing good about our stay. There is no savings large enouph to give up cleanliness.

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I waited an hour at the airport till the shuttle came. The receptionist never asked me what airline I had taken and when I called the second time, she told me the shuttle driver had been waiting at the other terminal. If I had known how long I would have to wait in the cold, I would have taken a taxi. When I got to the hotel, the receptionist gave […] me my key and wrote the room number on it. I searched for 10 min and couldn't find it. When I called her to tell her the room didn't exist, she told me I had gone to the wrong tower, but I had gone to the tower she wrote on my key. The next problem was that there was no soap. I called to request some and she told me I could come get it since she couldnt leave the desk. I basically told her it wasn't good service to tell me that and that I would appreciate some soap before my food came. She then told me the shuttle driver would bring it when he got back. None of their restaurants were open and there was no room service. I was told the restaurants are only open on the weekend and that I could order out so I did. When the food came they called me and made me come to the lobbly to pick it up instead of him bringing it to the room. I understood the safety issue but then I was exhausted and thoroughly aggravated with all the walking. I have to say, the next morning the service was much better. People were very kind and solitious. The night shift must just have had a bad night but they really could use a course on manners and customer service. The shuttle driver was great though. He offered to drive me to a restaurant and he was very kind. Przeczytaj więcej

This month we stayed at the Metropolitan Hotel before and after our vacation with the park and fly privledge. The staff was very freindly but warning to all looking for a great price....You get what you pay for and this hotel was nothing short of FILTHY......The carpet in both rooms had large dark stains, ripped carpet, peeling wallpaper, holes in the […] drapes, hadn't been vaccumed in who knows how long.....IT WAS DISGUSTING... When we complained to the front desk about the conditions of the first night stay, the very nice front desk girl offered to put us in the north tower because it was newer...What a dump with more of the same and worse. Our flight left very early the next morning and our return flight was very late returning so we had no time to change plans for our return stay...I couldnt imagin letting a small child crawl on that floor.. Sorry to be to blunt but things don't change if we're not honest with these reviews. Przeczytaj więcej

I wrote an extensive review on trip advisor about the hotel. Just to sum it up. Don't let the good rates fool you. Not only will you be disappointed, you will want to fuss at hotels.com for posting this place as an option. The managers were uncompassionate, the front desk (evening) staff could care less, the rooms were ill equipt and not like the pictures […] at all. This use to be a wonderful hotel, well times have changed and clearly the management has too... It was so bad she did not even sleep there and the room was already paid for, for 2 nights. If you are looking for a pleasurable hotel experience, don't stay at the Metropolitian Hotel. Przeczytaj więcej

The rooms were not as clean as I would have liked. The hot tub was colder than the pool. The atmosphere was a party in progress rather than family oriented. Did not enjoy myself.

towels was short supply in room. No TV/Cable remote. No soap and No coffee pot but coffee. However the beds so very good. Had a good night sleep. Very friendly staff.

I am not at all impressed with this hotel. The hot tub was not hot, nor was there an out of order sign anywhere near it. I booked a room with two double beds and wound up with a room with a king size bed and a pullout sofa sleeper. We had difficulty getting extra blankets and towels from the front desk. The complimentary breakfast consisted of bagels, […] Kroger brand Carbmaster yogurt (which was nasty) and either apple or orange juice. When I looked out the window of my room, I noticed that the cover on the outdoor pool had what appeared to be mold all over it. I am not at all satisfied with my experience at this hotel and strongly recommend against anyone staying there, especially if you are traveling with small children like I was. Przeczytaj więcej

Hotel elevator did not work. A good value for the good location. Hotel is older and in need of updates and repairs.

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This motel has exteme issues. The room was very dirty, had to clean the room myself with wipes. Main Elevator was out of order for the four days i was there, had to use the stairs and I was on 3 rd floor. No ice machines worked, had to goto front desk for ice. Hot tub was cold. No towels at pool, had to ask for towels at front desk. Complimentary breakfast, […] cereal and bagels. I would not recommend this motel for anyone. You will be sorry you stayed here. Przeczytaj więcej

First, they advertise that they offer shuttle service. Beware, the service ends at 1:00 a.m. and they will not accomodate anything later. We had to spend $20 to get ourselves to the hotel. Had we known this we would have booked elsewhere. Tried to complain to front desk and they were down right rude. Secondly, room was freezing cold. Took forever for […] the heat to kick in and warm the room. Obviously they do not bother to turn on heat in rooms when not occupied. Extremely dissatisfied with our stay. Would not recommend spending the money. Przeczytaj więcej

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We stayed in this hotel before and were pleased with it . This time we were really disappointed. The stench in the foyer and main hall was horrible. It smelled like sewer back-up. Our room on the first floor was convenient but was in need of repain: the carpet was stained and dirty. The bathroom needed a complete renovation. Broken door, broken tiles […] in the tub, shower and drain didn`t work. The bed was comfortable but the lack of general cleanliness was our greatest complaint. Until renovations are done, we will not be staying there again. Przeczytaj więcej

hotel no longer on the baggage claim hotels board.The hotel's phone lines into reception not working temporarily so could not even call for a pickup from the airport.One of the elevators not working for weeks.Generally become increasingly shabby.

Clearly the best...once upon a time. Building still solid,rooms beat up, elevator inoperable, restaurant closed. Nice staff, great for single guys or bachelor outing. Dont take wife/girlfriend/family here to impress.

It's obvious that any of the money spent on this hotel was for the main lobby. Even though there is no bar, no restaurant, no working ice machines, one staff member, and closed gift shop. The main lobby is very nice.

This hotel is cheap, beautiful pool area with hot tub locker rooms, the room was nice, bathroom could use a update, but overall very nice hotel for the price.

This hotel is definitely not a 3 star. No wonder they slash their prices! The hotel had leaks, hardly any staff, and the ones that are there, are not very organized. Will never stay here again nor will I recommend it to anyone. I will warn them though!!

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I usually use this hotel for my overnight stay when I get in at midnight into DTW but this last stay has convinced me that I will not use this hotel any more. The elevator did not work, the first room smelled of cigarette smoke, the second room had no hair dryer (even though the holder was there), no clock radio, no lamp on the desk and the carpet had […] holes and looked dirty. I just don't feel comfortable staying here any more. Przeczytaj więcej

Upon entering the hotel everything seemed in order accept for the musty smell... at that point I should of walked out.... The staff, though friendly was very unorganized. Once I found my room, it was not in a good state. The appointments were worn and old. There was no wireless and when I asked for a ethernet cord they had to send someone to search […] rooms that were not occupied to find me one. Only soap was provided in the run down bathroom... there was no shampoo or lotion. The secondary funiture in the room had some form of oily stains on it which prompted me to place towels down before I sat. Honestly, I felt like I should wear my closes to sleep in. Upon entering the pool area the smell of mold was overwelming.... while checking the pool for cleanlyness it was very murky and had what seemed to be pieces of skin or something floating in it.... needless to say I did not allow myself or my son to swim. This hotel is no where near the rating that was provided on the website and in my honest opinion should be avoided. Przeczytaj więcej

Thought it was closer to SJC airport than it was. My fault. If your in the area it is worth th stay.

Hotel was alright for price. It was a huge hotel that looked mostly vacant. Very cold as if heat was not working. Free shuttle service was horrible and unreliable. The shuttle attendant acted as if he hated his job. There was a bar with no drinks to purchase. Food was limited at hotel to burgers & fries. There were very few people working at hotel and […] it seemed as if it took a long time to get service. Only good thing was the price and they had computer/internet access to print boarding pass. Przeczytaj więcej

Not a 3 star hotel. Very dated and has an old smell to it.

Hotel lobby is georgeous, amenities showcased is great. However, once you get to your floor and then to your room, it is like the elevator brough you to a different hotel. We also used the shuttle to the airport, it worked well for going there, but then for the return it was 1 hour we waited for a shuttle to pick us up. Same thing for breakfast, dining […] room is beautiful and counter to put breakfast on is huge, but then when you get to breakfast it is bread and cereal. Przeczytaj więcej

Lobby and continental breakart room was chilly. Breakfast was good.

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The price was right, continental breakfast was comparable to other hotels I stayed in. However, the staff were wonderful. They went above and beyond any of my expectations. I stayed on my way out of town and when I came back in, both times, staff were great. The lobby and hallways on main floor look nice, but rooms are a little dated and could use […] a facelift. I would stay there again Przeczytaj więcej

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Nice facility, in poor repair. One elevator out of service, the other smelled like burning hydraulic oil. Internet doesn't work. Long walks to open doors. Clean and comfortable rooms, but tub drained slowly. Good price though.

Hotel is very old, not well maintained. Security was a concern given that the side doors stay unlocked any one can enter the hotel freely without been noticed. The rooms in my floor smell marijuana although it is smoke-free hotel. I will not come back to this hotel.

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Don't stay here u will be very disappointed the hallways were very cold the room was not clean the elevator did not work ice machine was leeking so the floor was soaking wet the continental breakfast was awful no juice just coffee and they didn't clean the pool at night it was dirty from the night before I wouldn't stay here again even if it was fr […] ee!!!!!! Przeczytaj więcej

Room was straight from a 1975 Holiday Inn. Elevator reeked and the hallway smelled of smoke. Room was missing ethernet cable for internet connection, and front desk made little or no attempt to get me one. Continental breakfast was nothing more than coffee some mini muffins and a few bagels. Will pay the extra money next time to stay elswhere. Plenty […] of nicer places surronding the airport. Przeczytaj więcej

The staff were great! The hotel room was NOT clean! Price was the only bonus here!

We paid little for this room for the night. It was an inexpensive room. It wasn't filthy, but it could have been cleaner. The bathroom really needed some maintenance. The main floor lobby and hallways were very clean, shiny and new. Not at all like the rooms - it was deceiving.

The room had a lot to be desired . Staying again this week with a understanding of nicer room . Also needed hot water in shower .The Met is still beautiful and you can tell it was once owned by Conrad Hilton, wedding receptions and meetings are a plus. Shuttle to DTW + ...Pool & people = great stay

I have stayed in this hotel multiple times. The hotel has a good staff but needs a little help in the cleaning department and simple things like stain remover for the carpets...

This is a somewhat nice hotel, though it is in need of many updates. They try and make it look fancy, but its really kind of run down - "lipstick on a pig". The rooms are very sparse - no wash clothes (only towels) and not complimentary shampoo/conditioner. Only "niceties" in the bathroom. There was bar soap and a packet of lotion. That's it, no n […] iceties. Przeczytaj więcej

Spent two nights here, everything was great. wife said toilet was a little dirty but I didn't notice anything. the staff was friendly and towels and bed sheets were all clean. they have a cool in door pool and a 24 hour fitness center, i wish i had known about the fitness center for my previous stay. the main hall is very lavish looking....will stay […] here again if i can. Przeczytaj więcej

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On the website, the hotel looks almost better than a normal 3 star hotel. When you arrive, the lobby gives off a "fancy" hotel feel until you really take a look around. Once getting to the elevator and hallways, your thoughts change. 2 star hotel at best. Seems more like the quality of a Red Roof Inn. It wasn't dirty or anything but just not, in my […] opinion, a 2 star and a little bit run down. Przeczytaj więcej

Sheets were not clean. When my 10 year old daughter turned down her bed...... Fresh looking red blood drops. I have the pictures. Next room they gave us we removed all comforters to look at sheets...... A WORM in one of the beds. Again I have pictures. Would not recommend to enemy. BAD PLACE!