Marseilles Oceanfront Hotel - Miami Beach

The location was fantastic, however the condition of the hotel was a let down, it needs a big overhaul to bring the hotel to life. Everything looked old and when we were there most of the bars/restaurants on the grounds were closed. Staff at front desk were not helpful as they couldn't really understand english and the front of hotel cafe staff were […] very rude. Przeczytaj więcej

We were lucky enough to get one of the renovated rooms. It was comfortable. The Lobby bar was never open and the beach bar area was boring with unfriendly help. In the evening hours the hammocks were being used by the homeless to sleep in. I did not feel at all safe there and wound not recommend it. A pair of my husbands sandals were stolen from ouy […] side of our room. Przeczytaj więcej

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On the whole, a middling to mediocre experience. Location was just right though - within a few blocks walking distance of the conference I was attending at the Convention Center. The rooms were old, and the bathroom showed its age - not even as good as a Motel 6 in most places. Cracked paint, some chipped tiles, dingy overall. There was a gap between […] the door and floor, leading to noise coming into the room when people walked by and were talking a bit loud. If this were a vacation trip, I would be far more disappointed, but for a business trip (where I was not in the room much), it was just okay. Most disappointing was that I forgot a hanger from my expensive Samsonite carry-on (has a good fit inside the case) in the closet. Two or three calls later, I have given up trying to get it back - I always seem to be calling at the wrong time and the front desk will not take messages for the cleaning staff. Oh, well. The restaurant is pretty decent though, but it was very inconvenient not being able to bill the meal to my room. Przeczytaj więcej

This is the second time I've stayed at Marseilles because of the location and price...price is not as good as it once was, so this may be my last stay. As others state, it's an older hotel and needs a great deal of updating. The pool, tiki bar, hammocks, and beach access are great! It's close to many restaurants and shops (Lincoln Rd), but be prepared […] to walk quite a bit if you want to spend every night on Ocean Drive (or cab-it). The staff seems friendly, but doesn't always respond promptly. Examples of issues I had: Safe battery died with my electronics inside, kitchenette sink trickled all night, a/c didn't cool well, tv didn't work well, my room was next to elevators so lots of noise...I like to have fun, too, so I don't complain much about noise unless it's after 2am. I would recommend Marseilles if you get a good rate and don't plan on staying in your room, but want to be close to everything and save some money to eat, drink, and shop! Przeczytaj więcej

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Room a/c did not work Parking spaces available appx 10 for 112 rooms Parking in city garage was way less For an extortion fee they could valet park for more Hard to get a place to unload luggage appx 15 ft to unload luggage off very busy road Prepare to pay 18% gratuity for way overpriced food and no service

Depending on what you want, this might be the place! Beach on one side, busy street on the other. Great access to the beach, close to Lincoln Rd Mall, and many other places on Sobe. Noise is definitely at a premium! It comes through from outside very easily so don't stay here if you are awakened easily and want a good night's sleep. Doors close very […] loudly too so the late night neighbors may also awaken you. Staff was very helpful in storing luggage since we arrived before check-in time. Helpful, too, in getting a cab for trek back to airport. Przeczytaj więcej

I would like to say that our stay at your hotel was wonderful! We had the time of our lives and didn't really have to go far, the surroundings of the hotel was enough. From the hammocks to the tiki bar & pool area, to the beach! Thank you Hotel Marseilles for a wonderful stay! I'm looking forward to my next vacation with you. Cordially, Annette & […] Shaun, Queens, NY Przeczytaj więcej

after attempting to check in a little after 3pm, being told my room was not ready, please wait just 15 minutes... fast forward an HOUR AND A HALF to 4:30pm I asked to see a manager. A manager appeared to say the room was ready and he was sorry but when people party and get drunk in a room there is nothing they can do to get them out. That Florida law […] states they cannot make them leave. When I protested then did you charge them for this night ??? He said no, that there was just nothing they could do, this was South Beach and you know how that goes... I told him I do well know as I used to live on SoBe, but I also know how to run a business and that is the most riduculous excuse I have ever heard. Was just ready to check into my room. My room while it looked fine, was saturated with cigarette smoke. I attempted to turn the A/C down to see if that and an open patio door would clear it and the thermostat was set to a default of 70. I went downstairs and turned in my key, got the managers name, advised that I would not be staying and why and left the property. Checked in at the Shelbourne which I have stayed in before. The hotel is listed as a completely non smoking property, clearly they have serious proper management problems. I reported this by phone to hotels.com, so I expect that this charge has been removed. Przeczytaj więcej

Location was great and room was fine. Hoewver, We needed a double roomand were put on 3rd floor over the street. There was a bar across the street and music was loud until midnight. We also had some very loud folks in the hall throughout the night. We asked for help but staff did not seem concerned. Might be good if you are planning a late night partying […] but was not what we were looking for. Przeczytaj więcej

I found the hotel without much trouble, but as I drove down from Tampa, found that parking your car was a real problem. Little to no parking in this area. Best to take a taxi from the airport. The room was comfortable and I actually found the bathroom window opened to allow in the great ocean breezes. Lots of good restaurants in the area, no room service, […] but easy to order and take to your room for a quiet meal. Since the cost was way below other local hotels, was quite comfortable, a few grades above a Motel 6, but cost made it quite fine. I'd recommend this hotel and would stay again at this hotel. Przeczytaj więcej

Great location and best price. People were friendly. Pool was nice and warm ( better than Royal Palm where we stayed 3 days) . For the price very nice place. Me and my wife loved it. By the way ask for remodeled room! Have fun!!!

The room wasn't terrible. But the bathroom was. Bad AC, uncomfortable bed. Staff wasn't the nicest. The pool and tiki bar was great though. As was proximity to the beach.

Terrible. Old, unclean, but worst of all, the staff makes you feel like they are paying YOU to stay here.

Not the best place I have stayed but the service and hospitality of the staff was exceptional! Beach access. Room was a little old, the bed was not terribly comfortable, but it was clean. Biggest drawback were the vented doors, which brought all hallway noise right into the room.

The Marseilles Hotel gave me a comfortable place to sleep. I choose this location for the beach front and was expecting an ocean view room but got a window looking at a wall.

Very attentive staff, good location , comfortable.

O l d, old hotel in great area able to walk to alot!!! Day one air conditioning didn't work, after complaining four times with no results I was moved to another room which wasuch more comfortable and had a much better view. The hotel really tried to make sure I was satisfied. Another note there was advertised a gym and there isn't "closed for renovations". […] I would def return the pool was clean and heated. The restaurant Chef Vincent is horrible, the wait servers forget you are there and I had my meanrought out twice wrong order!! Przeczytaj więcej

The Marseilles Oceanfront is an older property, but is well maintained. The rooms are relatively large. It is walking distance from the South Beach restaurants along Ocean Dr. On weekends the municipal parking garages can fill up and you may have to secure more expensive private parking.

The hotel was old and dirty from the front door entry, to the elevator, to the hall ways, and room. Leaking water in the bathroom sink, bath tub and toilet.

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Very run down and disappointing. Selling point is location.

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This was my second stay at the hotel, 2 years in a row. I come through every year for a group cruise trip, which is sort of a work/fun scenario. The front desk clerk was extremely friendly and helpful and it was a warm welcome at 6:00 am after a long over night flight from the west coast. My room key didn't work and I went up and down the elevator trying […] to get into my room 3-4 times before we switched rooms. The room I got was next to a room under construction, which was a bummer for the first day to be welcomed to. I made mention of it and the second day it was fine. I felt like there should have been some warning about the beach being dangerous at night, because I was robbed and lost everything. Passport, license, credit cards, brand new iphone, new camera, make up, and on and on... Brutal. On the other hand, the front desk people were super helpful and helped me deal with trying to figure out how I was going to get on the boat and worse, back to San Francisco but I feel like a gentle warning about bringing your purse to the beach might be a bad idea. I was told people get beat up out there and worse afterward when it was too late. I may stay again, I like the location, the pool is great and mostly quiet and relaxing. It's right on the beach, for the price, you can't beat it. The service is friendly and nice but sort of left feeling a little bummed, for various reasons some of which are not totally their fault. Conflicted... Przeczytaj więcej

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Room was nice and clean. The common areas in the hotel were very worn and the carpets were in terrible shape and dirty. If they replaced the hall carpets it would be a big improvement. Wi- fi not included and they charge extra. Room safe was broken. Location was nice.

Where do I start? We planned our trip for two nights at a rate of an ungodly amount. When pulling up to the hotel, I passed it twice. The outside looks like an outdoor cafe and there was no parking. When I got to the front desk, the receptionist acted like there were 1000 places she would rather be. She finally checked us in. I paid for an ocean view. […] We went to the room and it smelled damp, musty and moldy, the window leaked, paint was peeling off the wall, and the bathroom looked like it hadn't been updated since its original installation. Oh, there was no ocean view. I went back to the desk and requested to be moved. She told me she was completely booked and had no other rooms. After several minutes of discussion, she found another room that "was an upgrade". We got to that room and found basically the same thing although the room was nicer in terms of size and view. The bed made so much noise, we were afraid to move and the mattress felt like I was sleeping on the ground, full of bumps and sags. We checked out of the hotel and went to another one the next morning. There is no way I would stay in this hotel again. Przeczytaj więcej

My original impression, not so good. When I arrived to my room, manager was leaving my room after using my bathroom. The room smelled, so bad. Went down stairs requested a new room and they did give us a better room, just without the ocean veiw I requested. The rest of the stay was nice, and you can't beat the area.

Good location but poor service. Front door stained with so ,many hand prints, it makes you too scared to touch it.

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Make sure you ask for a newly renovated room! We had a great one!

No A/C ,It is allowed smoking so it smells like a cigaret smoke.Most staff is not there to service the client but to interact with each other.The only one good thing about the hotel is location.

The Marseilles Hotel is very old and needs to be updated. My room smelled like a locker room and the water in the shower was almost impossible to adjust. It was scalding hot or freezing cold. I could hear everything people were saying at all hours day and night in the hall and adjoining rooms. Two thumbs down!!

Poor customer service. The rooms were not clean enough. In addition, management permit to smoke in areas restricted, which is quite annoying. Further, the. Bar or restaurant always include a "suggested" tip of 18% in the bill plus any additional tip the customer wants to leave regardless of the service provided. Overall bad experience and quite exp […] ensive. Przeczytaj więcej

About 50% of the rooms in this oceanfront hotel are renovated and they did a decent job. Some of it is cosmetic but the design features are excellent and the rooms are large. Staff is friendly and efficient. Location is really great one block from Lincoln street which is the main avenue of bars, restaruants, interesting shops. Look for a good rate and […] go for it. Przeczytaj więcej

Stayed Christmas Day, pre cruise. Hotel apparently renovating. Some of our groups rooms were on 2nd floor, and amazing. Rooms on 8th floor old, small,and iuncomgortable. Newer rooms with large walk in shower, huge bathroom, room clean, big, and bed comfy. 8th floor room small, bathroom tiny tiny, bed way too hard, and shower tinier. Location great, […] staff awesome. Restaurant good, but pricey. Outdoor pool an easy walk past pool right onto beach. Location many shops, bars, restaurants, lots of foot traffic even late at night on Christmas Day. If staying here, make SURE on a renovated lower floor. Przeczytaj więcej

Nor worth the price

We payed extra for a de lux room ocean front. We got a dump on the third floor overlooking a roof and a bit of the ocean view. Miserable room. After complaint we got a room on the fourth floor with a bit more of ocean view. A very modest room for the money we had payed. The charge for a parking spot was very high! We will never consider going ba […] ck. Przeczytaj więcej

It's an old oceanfront hotel with a heated pool that is close to the main attractions of Lincoln Road (tourists zone). Parking is few blocks away for only $20/24 hours. Overall I liked my staying, however I didn't appreciate how the front desk staff treated me. They were not professional!!!

This hotel is perfectly situated for trade shows at the Miami convention center, the exterior is nice, it has a pool, the grounds between the hotel and beach are well kept (and private) but the hotel is kinda run down, the bathroom in my room was brand new, but the rest of the room had one lamp, it wasnt plugged into the right outlet so i kept coming […] back to the dark, the mini-fridge was plugged to lightswitch outlet, so the drinks and food were cool then warm, then cool , etc impossible to find an outlet for my cell phone to charge and use the alarm, the clocks in the hotel were off, the remote control battery life nearly drained, i needed to jot down a phone number and reached for the pad on the end table to find it was only the remaining 2 sheets of paper, it was like anything there to make your life easier, actually made it harder. a bit more attention to the housekeeping would have made all the difference. with a little bit more planning ahead i could have been staying at one of the finer hotels next door.... harsh words from a loyal hotels.com member.... Przeczytaj więcej

just want to thank the young lady (cant remember name) and henry , the fron desk staff for their friendly and timly check in....Made us feel "right at home".Had a little problem with hot water , but maintnace department fixed right away.

Although the hotel was decent, I expected a lot more from the photos and price I paid. Service was adequate, nothing above average. The hotel appears to be undergoing a remodel which it badly needs. As for surprises, I was shocked that they charged me for a chair on the beach even though I was a hotel guest!

Hotel was under construction in both rooms next to us ...and across the hall. All we can hear at 8 in the morning, after going to bed at 4am, all we can hear FOR 6 DAYS was drills, shovels, guys screaming, things being thrown around...room had ants, ROACHES, and I think even bed bugs cause mi gf got a nasty rash on her legs. They moved us to another […] room same thing...by far the WORSE PLACE I'VE EVER STAYED AT..1st time me and my gf felt homesick after a few days off from work and away from home. Przeczytaj więcej

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The staff at this hotel were great they upgraded us to a Suite as the other 3 rooms they offered were totally Unacceptable ,lacking efficient air-condition (75') Bad smell of mold dirty upholstry ect I do understand That they are renovating and the room rate was the lowest in the area so you get what you pay for! But I won't stay there again !

There is no way to control the air in your rooms. The air is central air and it was hot our entire stay. The employees were not friendly and barley spoke English. We asked for them to reccomend some places to go and not one employee could tell us a place to get some good food. There were only two good things about the hotel. They give you passes to […] get beach chairs and an umbrella, the other good thing was there was one bell hop that was friendly and carried our bags to our room, a younger gentleman. Iam in my early 20's and can accept a few bad things about a hotel but I would never stay here again reguardless of the price. Przeczytaj więcej

Super location near Lincoln Rd Mall, Ocean Dr., and right on the ocean. There was not any parking available at the hotel, but there is a parking deck 2 blocks away on 16th street that charges $16 per day, not a bad deal on South Beach. The beds were a little hard, maintenance had to come to fix the shower handle, but for the price you cannot beat the […] location. So if you are not too picky, this is a clean hotel, with a nice pool, friendly staff, in the heart of the action well worth the price. I will definitely stay here again. Przeczytaj więcej