Shelborne South Beach - Miami Beach

Total lack of service Horrible customer service! run away from him in much as you can! Reception, when they meet, it seems they are doing you a favor! Valet service, you may be waiting your car sitting ... it will take at least 40 minutes ... plus a daily $ 25 charge! in brief ... never more!

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The location is great, and the pool and its staff were very nice. We were in a renovated room, however you can tell that the renovations were done hastily with towel racks installed upside down and bright blue wiring tacked on the walls. There is also only one functioning elevator, so they are packed and take forever. The front desk was tough to deal […] with. Our room wasn't ready until almost 5pm and when we called the night before for our car to be in front for 430am the next morning so we could make our flight, they had not done it. Przeczytaj więcej

I was skeptical about staying at the Shelbourne after the mixed reviews I had read. And the reviews were very true to my experience. The positives: the pool, the price and the location The negatives: Check in took entirely too long (30-45 minutes) and I was told they were out of the room I had asked for (ocean front king). Only one elevator was working […] for 17 floors (you do the math), and since I was on the 15th floor it was kind of a necessity. Also, since there was only one elevator it was constantly filled with service staff (including those doing renovations, and room service -- no room for the guests!). Continental breakfast was misleading and several people commented on it when checking out. Overall, the hotel was fine for a cheap stay on Collins. It was no Shore Club, Raleigh or Delano, but it was fine for one night. Pool was terrific, and location was awesome. But other than those two things, it was average at best. Przeczytaj więcej

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The service could not have been better! The only hiccup was the elevators were not the best.

The only thing I will complain about is the elevators...I waited 15 min one time...the elevators jump around and never go directly to your floor....the a/c was real bad...no air flow....it was warm n my room and never cool..

This hotel is terrible,rooms are dirty, service bad and non professional especially the reception and the concierge!! This is a bad experience, I would recommand to stay away

The hotel has undergone a major refurb most obviously to the public areas but this apparently hadn't yet reached the room I was assigned because there was a large hole in the carpet and the sofa was dirty with stuffing bursting out in several places. It was clean, spacious and the bed was comfortable. I had booked an 'ocean view' room through Hotels.com […] and assumed it would be facing the beach and ocean. In fact it was at the side of the building and you could see the ocean looking sideways through the gap between my building and the neighbouring hotel. Before booking with Hotels.com, I called the hotel direct to ascertain which rooms had been refurbished and my understanding was that 'ocean view' rooms had been completed. I now know there is a subtle difference between 'ocean view' and 'ocean front' with the former offered by Hotels.com and the latter only by Shelborne's own website. Przeczytaj więcej

* Horrible service * Dirty rooms * Out of date decor in rooms * Overpriced for what you get * They ask for MANDATORY RESORT FEE when you get in !!! * Worst Continental breakfast on the continent.

Over rated and run down. This place needs a major overhaul. Was last updated in the 70's. Rips in the carpet and furniture. Exposed wiring in the room and the hallway. I'm suprized the codes department hasn't closed this place until much needed repairs are made. Stay Away!

The place is a work in progress and needs much improvement in the level of service in every facet possible.

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Great location, but not enough info given about things to do, like the tourist bus. The hotel was also undergoing a renovation which we were not aware of before booking this hotel and it would have at least prepared us for the strong paint smells as well as the constant competition for room on the elevators. Our TV did not work and they offered to move […] us, but again a great hotel would have known this beforehand and I think they did based on the fact that this entire floor or that side of the floor was without a TV. The Swimming pool was also not working. Przeczytaj więcej

that hotel should be closed or at least the hotel.com should stop dealing with it, simply it is falling apart, tried to cheat us on check out by adding parking fees that we did not pay for, breakfast is terrible, swimming pool was closed, paints was falling from the bathtub

What had become a very deteriorated old hotel is nowFantastic! A complete gutting and re-birth. We stayed there 2 years ago, before renovation and said "never again" till discovering it online this time and seeing the new photos, which ABSOLUTELY do it justice. An all white, sparkling in the right way lobby, terrific new restaurants, lovely, helpful […] staff. Some rooms are still only partially renovated, but even those are lovely. We had a junior suite, and the bathroom was cosmetically fixed, but fine, clean and fully functional...we will go again next time, the all around buzz was great! Przeczytaj więcej

The hotel advertises a $20 million dollar renovaton. I arrived at noon (trying to check in a bit early) and even though had an unused room, they charged me $50 to check in early. Upon getting my room (414) i went to check it out, shower and meet friends. The elevators in the building (2) were old, worn out, no coverings and didn't work right. I got […] to my room to find an outdated room with 2 double beds, an old shower that barely worked, appliances that were from the 80's and one, the tv, from early 90's (a square box) that didn't work. Oh yeah...the lights didn't work and the air conditioner control was in a cabinet that took me 20 minutes to find and turn down the sub zero temperature. I guess there was a reason the room was on sale. It was utterly despicable for the area (Collins ave & South Beach). I am not impressed as the pictures they use to advertise are far from the reality of the hotel. Lastly, they charged way too much for valet when valet had trouble getting one thing out of my car and an exorbitant resort fee...where was the resort??? Place was a dump...you can't put lipstick on a pig and call it a princess!!! (looks like all they did is redesign two restaurants in the lobby that were never open-or at least nobody in them!!! Przeczytaj więcej

It took 4.5 hours to get a room. Checked in at noon and told check-in was 3pm and could only get a room at noon if I paid add'l $50. Came back at 4pm and still no room available (unclear how room was available for a $50 fee at noon but no room available at 4pm). No room provided until 4:30pm and room finish looked decades old.

This is not a hotel! The rooms are individually owned like a condo and are rented as hotel rooms. Although the lobby and grounds are being renovated, it is up to individual owners to renovate their rooms. My hotel room was a disaster area with mold growing on the air vents, ancient furniture that looked like leftovers salvaged from a hurricane, broken […] windows with no curtains and a smell that could raise the dead. Avoid this "hotel" and spend your money elsewhere. Przeczytaj więcej

Et dejligt hotel efter det er blevet renoveret. Vi var der for 3 år siden, og standarden er væsentligt forbedret. Det er rent og pænt og et hyggeligt område. Kan bestemt anbefales!

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El hotel ha sido reciclado excelentemente, pero la habitación que me asignaron no ha sido renovada. Es muy importante que lo hagan. Todo lo demás muy bueno.