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Oceniony przez gościa grupy Hotels.com w dniu cze 30, 2010
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Location.
The Grand Hyatt Atlanta Buckhead is located adjacent to the Terminus Complex in the Buckhead district of Atlanta, Ga. This property stands one-half mile from the Lenox Square and Phipps Plaza malls.
Hotel Features.
The Grand Hyatt Atlanta Buckhead reflects Japanese-inspired feng shui design elements and a serenity garden with a three-story rock waterfall, a tranquil pond and a path that winds through a pastoral setting. Softly illuminated after nightfall, the garden achieves a dramatic effect. A black-and-white marble entryway opens onto a contemporary lobby with expansive views of a rock waterfall and gardens. Two dining venues include Cassis Restaurant that serves continental fare, and the Onyx at the Grand that serves Starbucks coffee specialties and pastries by day, but transforms into a martini and cigar venue by night. Live jazz performs on a regular basis. The hotel boasts 30,000 square feet of function space that includes a 10,000-square-foot ballroom and an outdoor terrace. Wireless Internet access is available for a fee. The fitness center contains television-mounted cardiovascular equipment, weight-training machines, free weights and exercise balls. The hotel offers a seasonal pool. A gift shop stocks everything from Godiva chocolates to baseball caps and bathrobes.
Guestrooms.
This 25-story hotel offers 438 contemporary guestrooms brightened with earth-toned color schemes, coordinated bed scarves, and accent pillows. The hotel completed a renovation of its guestrooms in summer 2010. Grand Hyatt Beds feature pillowtop mattresses and 250-thread count linens. Comforts include armchairs paired with ottomans and magazine-filled racks. Accommodations afford views of the city skyline or the tree-lined Buckhead neighborhood. Marble and granite bathrooms feature water-efficient toilets. Room amenities include compact refrigerators and coffeemakers. Laptop-compatible in-room safes are complimentary. Guestrooms feature flat-screen HDTVs with cable channels. Fiber-optic wired and wireless Internet access is available for a fee.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**Te udogodnienia mogą być dostępne tylko w przypadku niektórych pokojów i segmentów. Z niektórymi udogodnieniami mogą wiązać się dodatkowe opłaty.
A Green / Sustainable Property - First Party Certified
This property has performed a self-assessment, also known as First Party certification, of its sustainable tourism practices through Green Key Eco-Rating Program thus taking steps to understand its impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property's claims have not been independently verified by a second or third party certification program.
Cassis Restaurant - Restaurant overlooking three-story waterfall of Japanese serenity garden. Features traditional Continental cuisine with Asian accents. Sunday brunch often accompanied by live jazz.
Onyx at the Grand - Located at end of sitting area overlooking Japanese garden and waterfall. Tall cathedral windows. Live jazz and warm chandelier lighting. Flat-screen TV. Serves Starbucks coffees and pastries by day. Grand Martinis; cigars.
Room Service - This hotel offers 24-hour room service.
Many recreational opportunities exist in the area around the Grand Hyatt Atlanta Buckhead. Fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Great Room"
I have stayed at the Grand Hyatt for years, great location in the Buckhead Area. Staff is wonderful. Room is great. I would give the room a 4.5, I would only give it a 5 if it was a little more plush. Plush meaning, bigger shower, and larger sitting area.
"Grand Hyatt Buckhead"
I was there for 5 days. It was my first trip to Atlanta, staff and hotel were amazing. The staff made things easy and they were more than efficient. The hotel was beautiful, there was one minor issue that was handled quickly and reconciled. I would stay there again.
Thank you for taking the time to share you experience at our hotel. We are so pleased that you enjoyed your stay, and enjoyed the beauty of our hotel as well as the great employees. We will make sure to share your comments with them. We hope to welcome you back many times.
Grand Hyatt Atlanta Buckhead — 1 odpowiedź kierownictwa"Bed!"
Loved this hotel but mattress was awful! Had a back ache every night during my stay! I expected better but other wise, nice stay!
Thank you for taking the time to share you feedback, we are so glad that you loved our hotel. We are sorry that you did not enjoy our mattress, maybe next time we can try to figure this out for you. We hope to see you soon. Sincerly,
Grand Hyatt Atlanta Buckhead — 1 odpowiedź kierownictwa"Grand Hyatt Atlanta Buckhead"
Overall I had a very positive stay at the Grand Hyatt Atlanta Buckhead. 4 star comfort, service, and amenities. Nothing to push it up to 5 stars, but ultimately everything was great for our extended stay.
"Beautiful Hotel"
The staff was great, hotel was luxurious. The only complaint I had was the valet service, it was $30.00 per night & they were very slow and the customer service of the valet staff was as if they were doing you a favor. The hotel did refund me half of what they charged me Wich did make up for it.
"grand hyatt buckhead"
one and only complaint was parking charges and lack of television stations in room
Thank you for taking the time to share your feedback with us. We do charge for both self and valet parking but are very open about this and share the information on all booking channels. We are priced very competitively when you compare the other 4 and 5 star hotels in the area. We strive to provide a great choice of TV channels and will always take suggestions for some we could add. We hope to see you again soon. Sincerely,
Grand Hyatt Atlanta Buckhead — 1 odpowiedź kierownictwaVery acconodating staff, Great Hotel Great Location
Thank you for the great comments and for sharing your feedback. We look forward to your next visit.
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"Great Location"
Hotel is in the perfect location: close to Atlanta, and within walking distance to several places to eat, etc. The gym is beautiful, the pool & gardens are under renovations at this time, but it's December so we weren't planning to swim. The best pizza place is right across the street: Buckhead Pizza Co. The shower in the room had the best water pressure […] ever. The only negative was minor room cleanliness issues upon arrival: beer bottle cap and nail clippers on the floor... everything else was great! Przeczytaj więcej
Thank you for taking the time to share your feedback on your recent stay. We are so glad that you enjoyed the hotel and the surrounding area. We would like to take the time to apologize that you experienced a few small room issues and assure you that we take this very seriously and will be following up with the appropriate staff to ensure it does not happen again. We look forward to your next visit.
Grand Hyatt Atlanta Buckhead — 1 odpowiedź kierownictwa"The Grand Hyatt Hotel in Atlanta, Georgia"
My husband and I had a wonderful experience at the The Grand Hyatt Hotel in Atlanta, Ga. I give this hotel 5-stars, because when my husband I arrived to the hotel, the doorman to the housekeeper was very helpful and courtesy as needed. I recommend everyone to experience the stay at this hotel, you won't be disappointed. I give this hotel 5-stars.
We are so glad that you enjoyed your recent stay and wanted to thank you for the great comments about our staff and hotel. We hope to welcome you back soon.
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"Grand Hyatt Atlant"
Stayed for Black Friday and weekend. Closeness to Lenox Mall, hotel, surrounding activities made a great weekend.
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"Outstanding service"
Great hotel, great room, great service. Angela at the front desk was exceptionally helpful. Hope to stay here again soon!
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"Beautiful Hotel in Buckhead, Atlanta"
My friend and I really enjoyed our stay here. I have high expectations when it comes to hotels and where I lay my head down at night, but I must say, I was pleased. I only had a few concerns...the hotel food was not good at all and was severely overpriced. I expressed my concern and after the management brought another dish to my room as a consolation, […] I just realized they just do not have good food. In my opinion, some things should be complimentary as well... such as Internet service and the buffet breakfast. Service was great though! Przeczytaj więcej
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"Great Stay in Atlanta"
The Hyatt was walking distance to my destination the night I was staying. Raining, they provided a umbrella. Only issue was the concierge was not familiar with my destination and sent me in the wrong direction. Not a big issue, and overall, a very enjoyable stay. Nice, well equiped fitness center, including small maps for runners.
"Great stay Excellent location"
Great place, great staff. Expensive internet.
"Grand Hyatt Atlanta"
Great location, hotel staff was very pleasant would stay again
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"Grand Hyatt--Stay Here!!"
Excellent hotel! Very nice all throughout. Theres a romantic Japanese Tea Garden and nice bar downstairs. The room was huge for a standard room. The staff was great and offered any help, directions, and suggestions we needed since we were out of town. I stay in alot of nice hotels, and this is one of the best.
We are so glad that you enjoyed your recent stayand that we were able to be the 'best' for you. We hope to welcome you back soon.
Grand Hyatt Atlanta Buckhead — 1 odpowiedź kierownictwa"Perfect Location & 5 star service"
If your looking for a great hotel for the buck in an upscale area...Then look no futher...The Grand Hyatt located in the center of Buckhead is a treat for any traveler looking to dine , shop, and realax all @ the same time. My next stay in HotLanta will be here for sure.
Thank you for taking the time to share your feedback, we are really pleased that you enjoyed your stay and hope to welcome you back again soon.
Grand Hyatt Atlanta Buckhead — 1 odpowiedź kierownictwa"Didn't get the room I reserved."
I reserved a room with two queen beds and all they had when I got there was a room with one king. It said I was going to have a room with a city view but that consisted of leaning against the window so you could see it. Disappointed with reservation.
We are so sorry that you did not enjoy your recent stay with us, we apologize that we did not have the room type you requested and that the view was not to your liking. We assure you that this is not typical of our hotel and we really appreciate you sharing your experience. We will go back to our staff with this information to ensure it does not happen again. We would love to welcome you back in the future. Please contact us for assistance with future reservations.
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"Atlanta Grand Hyatt"
Great been ther before
"Grand Hyatt Buckhead"
I've stayed there before and have had a great experience their each time. The level of service continues to be outstanding.
Thank you for sharing your positive experiences about your time with us. We look forward to welcoming you back soon.
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"Grand Hyatt Atlanta, GA"
Wonderful hotel, clean, great amenities, attentive staff. Only knock I would give it is my room was right off the elevators and I could hear people slamming doors because of the automatic closers on the room doors. Other than that the stay was very comfortable and definitely in a great location being located in Buckhead.
Thank you for the great comments about our hotel. We look forward to welcoming you back soon.
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"Great Pool"
My husband and I just wanted a quick weekend getaway, so we chose the Grand Hyatt because I had heard great things about the pool. So glad we chose this hotel! We loved that there was a grill/bar outside with a wait staff that would come to our lounge chairs, fun music and just a great vibe overall. We spent more time at the hotel than we did eating/shopping […] which is rare for us in Atlanta. The room was spacious and we were within walking distance of great shops/restaurants. We will definitely be back. Przeczytaj więcej
Thank you for the great feedback, we are so glad you enjoyed your stay. Sincerely,
Grand Hyatt Atlanta Buckhead — 1 odpowiedź kierownictwa"Supreme Service!"
Everything about my stay at this hotel was good but the service was incredible. Each employee that even had athe smallest role to play went above and beyond to provide exceptional service. The customer service training or exceptional personell hiring in this hotel is remarkable. Everyone including the housekeeping staff and security office that assisted […] me when left behind my toiletry items wanted to ensure that I had a fabulous stay. Sam the bellman, the young brunette concierge from Marietta and the young blond frontmdesk clerk treated me like I was their only customer. Even the gentleman my husband called to confirm that the pool had comfortable chasie lounges, full sun a majority of the day and poolside service (on weekends) was super professional, providing tons of information (like at what time the sun is blocked by the tall surrounding buildings). I would definately recommend this hotel to anyone! Przeczytaj więcej
Thank you for the great comments and recommendation of our hotel. We look forward to welcoming you back soon.
Grand Hyatt Atlanta Buckhead — 1 odpowiedź kierownictwa"Very Nice"
I enjoyed everything. It was very clean, quiet, and convenient to all our needs. Great assistance and very welcoming customer care.
Thank you for the wonderful feedback and recommendation on Hotels.com
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Perfect location. Easily accessible to everything from bars/ rest/ and interstates.
Thanks you for the great recommnedation. We look forward to seeing you again soon.
Grand Hyatt Atlanta Buckhead — 1 odpowiedź kierownictwa"Unparralled Service During the Entire Stay"
From the moment I drove up the level of service I received was superior. The bellman offered to have my suitcase taken up for me - such a nice gesture when you've been traveling and are tired of lugging around your suitcase. When they delivered it to me, the gentleman graciously set up my suitcase for me, offered to get ice and although I declined he […] proceeded to show me where it was along with the emergency exit. The room was extremely comfortable - great view, marble bathroom and ipod player which is always a plus! The food and drinks were amazing - I ordered a peach-cilantro caipirinha, white asparagus soup. Delicious! When I ordered room service for breakfast it was delivered 15 minutes before the scheduled time. The entire time I felt relaxed and pampered and would've liked to stay another night. I would definitely say this is one of my favorite ATL hotels. Przeczytaj więcej
Grand Hyatt Atlanta would like to thank you for taking the time to share your feedback about your recent stay. Recommending us to others is the biggest compliment you can give us. We are so glad that you enjoyed your time with us and we look forward to welcoming you back soon. Sincerely,
Grand Hyatt Atlanta Buckhead — 1 odpowiedź kierownictwa"Grand Hyatt Buckhead Atlanta"
Really loved everything about the hotel; comfortable bed, updated rooms, marble bathroom. My only complaint is there was long strands of hair in my bathroom, but other than that I loved everything including the service.
Thank you for taking the time to share your feedback with us. We are glad that you loved our hotel and received the service we pride ourselves on. We would like to apologize that your bathroom was not up to our usual standards of cleanliness, please be assured that we will share this with our housekeeping staff. We look forward to welcoming you back for future stays and hope you can reccommend us to your friends and colleagues.
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"Nude dancing ads in hotel book"
I was truly shocked to see ads for nude dancing bars in the hotel guidebook. I realize the ads are a necessary way of funding the guidebook, but there should be limits. I was personally very offended.
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"nice but cold"
The hotel was really nice. The valet and concierge staff were extremely helpful. The bed was very comfortable. The hotel was very clean. The only complaint was the room was really cold. Even though we turned the heat on 80 the room temp. was 62. I would still stay here again. Loved it!
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