The US Grant - A Luxury Collection Hotel - San Diego

Ten gość nie zostawił komentarza.

Great hotel, but right outside were many homeless.

Ten gość nie zostawił komentarza.

Beautifully decorated hotel, customer service oriented staff, good fitness facility. Would definitely return again. Some ideas of improvement: offer free wifi in the rooms as not all companys reimburse those items. Also a complimentary breakfast would be kind especially with early morning meetings. Overall great historic hotel.

Perfect...except for big city noise at night! But, worth staying directly downtown for the convience and not needing a rental vehicle. The hotel is wonderful and staff the best!

We were on the 3rd floor a bit of noise from the street, one vey rude staff member but everyone else very friendly and helpful. Beautiful lobby/reception area.

Great Position, Great Hotel, Great Services.

We had two rooms. one was regular room and the other room was landmark suite.. both rooms were way tooooo small... We had wheelchairs and we had a hard time accessing/ moving around..

Had the best sleep. Very comfortable beds with fluffy duvets. Great location for restaurants in Gaslamp district. A lovely classic hotel.

From the moment we arrived, we were impressed. The staff were very friendly and accommodating. The location was perfect in that it was on the edge of the Gaslamp District, so not too noisy. The room was large which is a big bonus as we'd been travelling for 3 weeks before arriving and now, space is very important. The hotel also provided as much free […] bottled water as we wanted. May not seem important to some but it's the little things that count. We would highly recommend to anyone. Loved the hotel and loved San Diego. Przeczytaj więcej

Ten gość nie zostawił komentarza.

Excellent hotel and the customer service was incredible - with everyone for everything. Everyone was friendly, made eye contact and went above and beyond. Truly one of my favorite hotel experiences.

Ten gość nie zostawił komentarza.

Loved this hotel. An amazing room and well appointed bathrooms. Loved the overall expiriance.

From check in to check out, simply perfect!

Awesome hotel (with an amazing package rate we got here!). Great service, fantastic rooms, perfect location, with tons of amenities – total deal. Walked most everywhere because of the location in Gaslamp (great for restaurants). Plus next door to Horton Plaza for entertainment & shopping. Only improvements would be a pool (but can use Westin a block […] away). Przeczytaj więcej

I don't think asking for a cup of coffee at 6:20 in the morning is unreasonable. People leave for airports early and I, for one, like having a cup of coffee for the road. It would be easy to have coffee service in the lobby available for the early AM departing guests. When I asked if there was coffee available the correct response would have been "let […] me get you some. How do you take it?" Not "the restaurant is not open yet". Lack of coffee would not prevent me from staying here again just seems like a missed guest service opportunity. Przeczytaj więcej

We booked this hotel based on the great price and everything was beyond incredible when we got there. It had a classic regal feel to it and the location was awesome. In the heart of the downtown. The room was exceptionally appointed and the bed really comfortable. In terms of value it was the best find. I'd recommend it over and over again. The service […] was perfect too!! Przeczytaj więcej

I stayed at the US Grant for 1 night during my honeymoon on my way to another destination and it was an absolutely fabulous hotel. Very comfortable, great service. convenient location in downtown San Diego. I loved the slippers and turn down service at night. And the room was in all ways luxurious. Well worth it!

Ten gość nie zostawił komentarza.

Ten gość nie zostawił komentarza.

I only had two concerns; one was that the restaurant was very slow for breakfast service, too expensive for what they served and they had the surprising policy of free coffee for take out but if they served it to you at your table, it was $4.00. Literally, a person could have gotten their own coffee and saved the money had they known. I thought that […] was a bit unreasonable. The second concern really had nothing to do with the hotel and more to do with the city of San Diego. The homeless population around the hotel leaves a lot to be desired. The city needs to provide some amount of services to help with this problem. Przeczytaj więcej

My husband and I stayed at the US Grant for two days on our first visit to San Diego. We service was excellent throughout the hotel, the location of the hotel is perfect and the bed was extremely comfortable. The bed beats all the luxury hotel chains hands down! San Diego is definately worth a visit for holidaymakers in Califonia. It is a beautiful […] city with many attractions. Przeczytaj więcej

I stayed here over Christmas weekend. I expected a lot more of a 5 star hotel. Instead I got: -20 minute delay on our dinner reservation. -broken shower door in the bathroom. -a chair was missing from the desk when we got into the room. -the TV was way too small given the distance from the bed. -a few pieces of furniture were broken. -the toilet paper […] was like using cardboard. The linens were clean, the service was all friendly and efficient, but the hotel is not a 5 star. It is fine and an acceptable place to stay, but not 5 star. Przeczytaj więcej

Fantastic hotel. Our second visit and next time we're in San Diego we will stay again. Hotel excellent in every way.

The room was very elegant, nice and clean. I booked a two beds room because we are 3 adults. We called hotels.com to make sure we book 2 beds room. But the room had only one bed. We requested to change the room. but they do not have one. They just gave us one more room. We are family and that was special event for our family. That was disappointing […] . Przeczytaj więcej

Always the best. Never disappoints. We were upgraded to a beautiful room, only wish we could have stayed longer.

This hotel is grand. Very nice and conveniently located to everything. Loved it.

We were so happy with our stay at the gorgeous US Grant! The lobby was beautiful and nothing about the hotel disappointed us. Beautiful room, wonderful restaurant & bar. We would stay there again in an instant.

Character hotel and very nice. Staff were pleasant, curteous, and helpful. Hotel is within walking distance to many interesting places in San Diego. Biggest downsides are: a) many emergency vehicles with loud sirens screaming by at all hours and b) no in- room coffee makers.

Fantastic service, wonderful hotel decoration! Great location close to shopping mall. Will for sure stay there again.

Could not have asked for better service and the room was great except that it had no bath tub. The problem is that it is on a very busy street and there were sirens going all night long.

We stayed the night at the US Grant for our wedding night. We loved the room and the shower was amazing. It must have been as large as my closet. We were met with yummy chocolate covered strawberries and a very nice card congragulating us on our wedding. We had dropped a bottle of wine off to be chilled and delivered on our arrival. We received a claim […] check for the wine. However, our wine was given and consumed by another guest. It was pretty heartbreaking as we had saved this for well over a year just for our wedding evening. The hotel was very apologetic, but I would expect much more from a luxury collection hotel. Przeczytaj więcej

Ten gość nie zostawił komentarza.

Ten gość nie zostawił komentarza.

Very nice hotel, very nice & clean rooms. What you see on the web is exactly what the rooms look like. Staff was very friendly & gave great service. Would stay there again for sure.

Ten gość nie zostawił komentarza.

What a wonderful hotel. We have spent four weeks staying at some pretty special hotels (Vantana Inn etc) but the welcome, the room and everything about the US Grant execeeded our expectations and outshone the other hotels we stayed in. We had a fabulous room (1005) and the staff could not have been more helpful but were also quite happy to let us be. […] You must visit the art gallery - we waited till the last night and wished we'd gone in earlier. Przeczytaj więcej

Great hotel in the center of town. Needs a concierge floor.

I know Downtown is not a very family friendly area but we had to stay in the area for a particular reason and being that this is supposed to be a 5 Star hotel I thought we should be safe. The lobby/ballroom area is very nice and beautifully maintained - I wish they paid that type of attention to the care and maintenance of the rooms as well! the carpets […] were so stained that I was afraid to let my kids touch the ground with their barefeet. The furniture in the room was equally stained so I didn't allow them to sit on the chairs. The entertainment unit and window sills were so dusty - horrible! The turn down service was a nicety but when we went to put the kids to bed there was hair all over the nice white sheets. All in all I would not stay at this hotel again - ESPECIALLY for the amount of money it costs to stay at this supposed 5 star hotel. And YES - there were homeless people directly in front of the hotel, not great....not great, at all. Przeczytaj więcej

Ten gość nie zostawił komentarza.

I have spent more than a few nights in 5-star hotels around the world, including several different Four Seasons Hotels, a couple different Ritz-Carlton Hotels, The Bristol in Paris and The Hermitage in Monte Carlo. Under no circumstances does the US Grant compare to any of those hotels on any level! From the get go, this hotel was a disappointment, […] starting with the parking situation. You must valet park at the Grant. OK, no problem, except that it's oddly set up. The valet station is actually not at the front entrance of the hotel, but thru an adjacent alleyway at the back of the hotel. We initially drove past it, as it seemed illogical that the valet would be at the back of the hotel. Once you've handed your car off, you must then enter thru the back door and walk past the ballroom entrances, past the elevators, past the restaurant and all the way thru the lobby to the reception desks at the FAR END of the lobby. It's awkward and weird, but... OK. The valet delivered us the the reception desk, as he should have, and left us with an agent and our bag. He did not offer to take the bags up to our room. We then stood around for a good 3-4 minutes and waited for the reception agent to finish his phone conversation with another employee. At any other 5-star hotel I've previously stayed at, that reception agent would have hung up the phone the second he saw us, so that he could be attentive and polite. So, we haven't even checked in, and I'm already bothered by three things! We were there celebrating our wedding anniversary. This was mentioned to Sergio, the reception agent, twice; once by our valet, and once by me. There was no acknowlegement of this, at all. Now, I'm not a needy or greedy person, but again, this being a 5-star hotel, I had certain expectations. A card, a bottle of champagne, a basket of fruit, perhaps? Nope. Nothing. Not so much as a "Congratulations!" NOT 5-star service! The room was just OK, not great. We expected a bathtub, but didn't have one. Przeczytaj więcej

Great Place to stay.

The US Grant js handsdown the best hotel in the Gaslamp District. Complete 5-star service. New, Spacious rooms with all of the amenities. The most helpful and accomodating staff.

I was down there this past weekend for Labor Day. The hotel is very nice and conveniently located in downtown SD. I'd stay there again!!

Would have been nice to make a cup of coffee or tea in the room

Great location next to restaurant/nightlife district. $32/day parking is excessive.

The hotel was amazing! The staff was very nice, all genuinely wanted to help. I loved our room and the decor... Everything was soooo close! I just loved everything about it...

Had to ask for a coffee maker to be brought to the room. Could have done with another comfortable chair in the room. But minor details; lovely hotel, well worth a visit.

This is the only five star hotel I've ever stayed at, and it was far above all other hotels I've experienced.