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Lokalizacja
O dogodnym położeniu niedaleko lotniska, Hyatt Regency Indianapolis znajduje się w sercu miasta Indianapolis, kilka kroków spacerem od takich punktów jak Indiana Convention Center, Kapitol stanowy Indiany i Eiteljorg Museum of American Indians. W pobliżu znajdują się również: Bankers Life Fieldhouse i NCAA Hall of Champions.
Opis obiektu
Hyatt Regency Indianapolis umożliwia korzystanie z takich udogodnień, jak klub odnowy biologicznej, basen kryty oraz wanna spa. W miejscach publicznych jest dostęp do Internetu przez Wi-fi (płatny). Udogodnienia biznesowe w tym 3,5-gwiazdkowym hotelu obejmują całodobowe centrum biznesowe, sale spotkań (dla małych grup) i sprzęt audio-wideo. Ten obiekt typu hotel oferuje możliwość spożycia posiłku i spędzenia czasu w takich miejscach, jak 2 restauracje oraz kawiarnia/coffee shop i bar/salon klubowy. Personel świadczy takie usługi, jak usługi weselne, catering imprez i pomoc w organizacji wycieczek. Dodatkowe udogodnienia to całodobowe udogodnienia fitness, sauna oraz portiernia.
Całkowitą renowację obiektu zakończono w okresie marca 2012 r.
Pokoje
W 499 klimatyzowanych pokojach, którymi dysponuje Hyatt Regency Indianapolis są m.in. stacja dokująca iPod i sejf. Komfort spania zapewnia pościel markowa, trójwarstwowe prześcieradło i kołdry puchowe. Za opłatą goście mogą korzystać w pokojach z bezprzewodowego lub przewodowego szybkiego dostępu do Internetu. W ofercie telewizyjnej są kanały, jakie proponuje telewizja kablowa i płatne filmy. Wszystkie pokoje wyposażono w biurko, bezpłatne czasopisma codzienne oraz telefon z linią bezpośrednią (z automatyczną sekretarką). W wyposażeniu łazienek m.in. wanna połączona z prysznicem, szlafroki, markowe przybory toaletowe oraz suszarka do włosów.
W pokojach są lodówka i czajnik do kawy lub herbaty. Dodatkowe udogodnienia to żelazko z deską do prasowania i radio z budzikiem. Następujące udogodnienia udostępnia się na życzenie: słanie łóżek, masaż w pokoju oraz pościel dla alergików. Sprzątanie jest oferowane codziennie. Wszystkie pokoje, które oferuje Hyatt Regency Indianapolis, są dla niepalących.
Za dodatkową osobę może być wymagana dopłata, której wysokość zależy od obiektu.
Przy zameldowaniu wymaga się przedstawienia ważnego, oficjalnego dowodu tożsamości z fotografią oraz wpłacenia kaucji kartą kredytową lub w gotówce na wypadek nieprzewidzianych kosztów.
Spełnienie specjalnych wymagań zależy od możliwości ich realizacji w dniu przybycia klienta i może podlegać dodatkowej opłacie. Realizacja specjalnych wymagań nie jest zapewniona.
**Te udogodnienia mogą być dostępne tylko w przypadku niektórych pokojów i segmentów. Z niektórymi udogodnieniami mogą wiązać się dodatkowe opłaty.
The Eagles Nest — restauracja wykwintna z widokiem na miasto, w której podaje się tylko takie posiłki, jak kolacja.
One South - Ta rastauracja serwuje takie posiłki jak śniadanie i obiad. Niektóre posiłki mogą nie być podawane codziennie.
Dostępna jest obsługa pokojowa (w określonych godzinach).
Na terenie obiektu znajdują się: basen kryty i wanna spa. Inne udogodnienia rekreacyjne to m.in. klub odnowy biologicznej, sauna oraz całodobowe udogodnienia fitness.
Zajęcia rekreacyjne wymienione poniżej, dostępne na miejscu bądź w pobliżu, mogą być płatne.
Obiekt pobiera następujące opłaty i kaucje w momencie korzystania z usługi, zameldowania lub wymeldowania.
Powyższa lista może być niepełna. Opłaty i kaucje mogą nie zawierać podatku i podlegać zmianom.
Za dodatkową osobę może być wymagana dopłata, której wysokość zależy od obiektu.
Przy zameldowaniu wymaga się przedstawienia ważnego, oficjalnego dowodu tożsamości z fotografią oraz wpłacenia kaucji kartą kredytową lub w gotówce na wypadek nieprzewidzianych kosztów.
Spełnienie specjalnych wymagań zależy od możliwości ich realizacji w dniu przybycia klienta i może podlegać dodatkowej opłacie. Realizacja specjalnych wymagań nie jest zapewniona.
The rooms were very neat and clean. Only thing it was missing was no bathroom ventilation/fan a much needed service. Enjoyed the all you can eat breakfast buffet being included in the price of the room
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"well located"
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Great location & amenities, room was nice with great views of the city...only down side was the wait for an elevator...times it took up to 15 minutes or more.
"BAD PARKING"
NO SUV FITS IN THE PARKING GARAGE AND AT NIGHT THEY LOCK THE SIDE DOOR SO YOU HAVE TO WALK ALL THE WAY AROUND THE BUILDING TO GET IN!! WOULD NOT RECOMMEND TO ANYONE
Thank you for your feedback, which helps us get better. We pride ourselves for providing an exceptional experience, but clearly we fell short during your visit and for that I'm truly sorry. During your next visit I encourage you to have our valet parking handle any parking arrangements your vehicle. Best Regards,
Hyatt Regency Indianapolis — 1 odpowiedź kierownictwa"Hyatt Regency-Indianapolis"
The new renovations were nice. But, one would think that a 20 floor hotel would have more than 4 elevators for guests to get to their rooms. We seriously had to wait 20 minutes to get on an elevator numerous times. For a 6 month pregnant woman and two young children climbing up or down 14 stories is not an option---unless there had been an emergency. It […] was also irritating that I tried a few times to call down to the front desk and guest services to request a fan for out room, and there was never any answer. Another thing that REALLY made me mad was that we took our car out for the day. Upon coming back to the hotel parking garage we had to pay $25 to get back in, although we were hotel guests. (This was due to it being a "special event" weekend.) This was on top of what we had to pay to exit the next day. The last thing that made me pretty mad was when we went to check out (along with 100's of college kids) all of the self-checkout kiosks were "out of service". So, I had to wait in a 25 minute line. When it was my turn I gave my information and was simply told, "You have no charges--thanks for staying." B.S. I had to wait in line for that crap. Will not recommend this place to anyone as all 8 in my party had complaints. Przeczytaj więcej
I want to thank you for taking the time to provide us your feedback. Our goal is to provide the exceptional customer service and I apologize for the inconveniences you faced while visiting. Rest assured that your comments are being reviewed by each appropriate department. We invite you back to experience the level of service you have come to expect from Hyatt. Best Regards,
Hyatt Regency Indianapolis — 1 odpowiedź kierownictwaTen gość nie zostawił komentarza.
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"Downtown Indy"
The hotel was very nice inside and is close to everything we just had to walk to everything. The only down fall is our room included parking, but when we got there the parking garage has a max height of 6'2" so my car would not fit the worker at the hotel said it would no problem, but my car is almost 7' tall and we did not want to take that chance […] so we had to pay extra to park in the mall parking garage, but the hotel is connected to the mall so it was nice. ' Przeczytaj więcej
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"Great location"
We really enjoyed our stay. The location is great, the staff is very friendly and the hotel has been completely updated. We will visit again. Hard to find the parking garage, but we did after circling two times around the block.
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"Careful when overbooked"
I was very disappointed that although I reserved months in advance the type of room I reserved was overbooked. The person who checked me in offered no compensation for putting me in a different room (4 people with a king bed and then temp beds added - the bathroom was also configured for handicapped which means shower was not something I liked). Luckily […] the gentleman who checked me out was more sympathetic and offerred compensation that satisfied me or I would have never recommended or gone back to this hotel! Przeczytaj więcej
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"Hyatt Regency Indy"
Great hotel altho it ,s going under a big renovation that should be done by end Jan 2012. Nice personnel, fantastic location, updated rooms that are very nice, crisp and comfortable bedding, nice flat screen and NEW bathrooms. It's a big Hyatt but no problems getting around and elevators were pretty quick. Great restaurants and activities are all right […] there. Lucas Oil Field is a 5 minute walk and is a gorgeous facility, Enjoy Przeczytaj więcej
"Hotel is under construction"
It is not a good for us to stay and pay a top dollar for the hotel under construction and thier managment think this is our mistake staying there, what hotel starting an airhammer at 7:30 AM but will stop the construction at noon time? that is it and from nect time i will go back to Hilton or Conrad as always, have a happy thanksgiving.
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"Quality Not Equivalent to Cost"
This was one of the pricier hotels in downtown Indianapolis and my wife and I were less than impressed with the quality of our room (old carpet that had large wrinkles in it because it wasn't laid well, no refrigerator for leftovers from our night out on the town, and just unimpressive due to it's average size and bland decor). Also, there are only […] four elevators and guest traffic is much heavier than what they can handle, so you are typically waiting a long time for one (especially when everyone is checking out in the morning). This is frustrating when you are on the 18th floor and taking the stairs really isn't an option. The other major issue we had was when we checked out in the morning it took about 30 minutes for the valet to finally bring our car around, because like the elevators they were limited on how many cars they can bring around at one time and everyone was trying to leave at the same time. The two good things about this hotel were the friendly and helpful staff and the convenient location of the hotel in downtown Indianapolis. Przeczytaj więcej
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"Great except pool"
Very nice hotel and location....very disappointed in the indoor pool though...it was VERY cold!!!!!!
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"Vile Vile"
this has to rank amongst one of the worst hotels I have ever stayed at. Service poor, rooms filthy ambience awful this is not a real Hyatt Hotel
Thank you for recently visiting our property. I am sorry to hear that your expectations were not met while staying at our hotel. We will look into the reason your room was not at our high cleanliness standard. Our goal is to provide exceptional customer service and your feedback will help our team improve.
Hyatt Regency Indianapolis — 1 odpowiedź kierownictwaTen gość nie zostawił komentarza.
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"Overall Good but Keep an eye on your credit card."
My stay there was great until after I checked out. Appearantly they had an issue with getting payment through Hotels.com so went ahead and charged me without saying anything. When I called to ask what was going on they had no idea so I was transfered to accounting. Thankfully accounting is great at their job and were able to fix everything right aw […] ay. Przeczytaj więcej
"Hotel Was Very clean and nice."
Hotel was great although i requested a King bed and did not recieve it when i arrived.
"A fun time in Indy"
The Hotel was perfect only one block to the state capital bldg. easy acess to Circle City Mall & Indiana Convention Ctr. Perfect location. nice stay
This is a very beautiful hotel right downtown Indy. The only problem was the elevators. There is four for such a huge hotel. Be prepared to wait and wait.
Had trouble finding entrance to hotel.
"Overrated"
This hotel is in dire need of an update. Changed to computer check in. No personal service. Bill reflected upgrade charge which I was able to get off but had no idea about what it was. Room was certainly not an upgrade and if there was a chance it was I can only imagine how bad the others are. Mechanical system was very loud. The only thing efficient […] was the $22 a night parking fee. Never again and would 't suggest anyone at any price stay there. Hyatt should be ashamed of this one. Przeczytaj więcej
Thank you for recently visiting our property. I was pleased to hear you considered our overnight parking rates to be reasonable. However, I apologize for the poor service you received at check-in and for the loud mechanical system. Our goal is to provide an exceptional customer service experience and your feedback will help our team improve. We are excited to be completing an extensive guest room renovation later this year. Sincerely, Brian Comes General Manager Hyatt Regency Indianapolis
Hyatt Regency Indianapolis — 1 odpowiedź kierownictwa"Hyatt Regency in Indianapolis - great location"
In our recen visit to Indianapolis, we brought my daughter and 2 of her friends as an early graduation gift. They had a great time! The Hyatt is connect by skywalk to the City Center Mall giving the girls access to shopping, movies & dining options. On our second night, we treated the girls to dinner at the Eagle's Nest Restaurant (which they all […] loved!) and a late night horse drawn carriage ride around Indy. This hotel is in a great location and all of the staff was extremely helpful. We will be back! Przeczytaj więcej
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"Missed Service Opportunities"
Hotel had opportunity for excellent service but blew it. They don't offer an airport shuttle. However when I called about this, they could have advised me of the Green Line which is the best economical way to get there. I had to find out through trial and error. Then I needed wireless internet. I was shocked it wasn't included in the room when most […] lower priced hotels offer it free. Here again, I was able to find free access inside the hotel but I had to search for it. The front desk could have advised me of how to find it but they didn't. Only the bartender gave excellent service to me and my son. Przeczytaj więcej
Thank you for your review in regards to your recent stay at Hyatt Regency Indianapolis. I am happy to hear that our bartender at Level One was able to offer you excellent service, but I am concerned that we did not offer the same level of service during the remainder of your stay. This is not that standard we hold at our property. I am in the process of review your information with our staff, so continue to exceed our guest expectations. Thank you again for your response.
Hyatt Regency Indianapolis — 1 odpowiedź kierownictwa"Nice hotel and great location, however..."
We had a very good stay accomondations were great. However my only problem is that they nickel and dime you for everything. Parking was an additional $22. per night, Internet use was an additional $., and breakfast at the hotel was around $18.00 per person per day.
Thank you for your review in regards to your recent stay at Hyatt Regency Indianapolis. I am glad to hear you enjoyed our accommodations at our property. Due to our hotel location, we do not own our parking garage and parking prices are out of our control. We are in the process of looking into this issue, so we can be more accommodating to our guest. Thank you again for your response.
Hyatt Regency Indianapolis — 1 odpowiedź kierownictwa"not worth it"
Plastic cups in the hotel lobby bar....nice touch for $200+ per night........elevators are really slow & too small......parking is insanely priced for the city.....overall - not worth it when there are other options nearby like the Westin or JW Marriott.
Everything was great....seared ahi tuna in room service a must!!!!!!
"Great location"
We loved our room. It was clean and quiet. The lobby bar had great service and good food and drinks. The hotel is also connected to the mall so we went shopping without even walking outside. The restaurant we went to dinner at (St. Elmos) was close to the hotel. The hotel is in a great location for downtown nightlife.
"Great Valentine's Day weekend getaway!"
This hotel is top-notch, and I asked for a room on the top floor with a great view and they even helped me get last minute dinner reservations at the most romantic restaurant in Indy, "the Eagles Nest". Awesome and Great Job Hyatt!
"Hyatt Regency Indianapolis"
I was not able to get the room I had booked and the room I got was not in very good repair. The view was not good and there was a lot of construction going on all around the hotel. The parking was also very difficult. The garage was like a maze and it was difficult to find a spot. Plus it was expensive to park there. Not a very good experience all the […] way around. Przeczytaj więcej
"Great View!!"
My husband and I stayed overnight because we were attending a Pacer's game. The hotel was in easy walking distance. We had a great view of downtown Indianapolis. The room was clean and the bed was very comfortable. We did have problems with our electronic key which kept de-activating, but the staff was nice in activating the key each time. I would recommend […] this hotel to anyone!! Przeczytaj więcej
"hyatt indianapolis"
nice hotel, tv volume was broke, the movie rental and internet service was not working.
"Avoid, Äwful Service, too much noise and Dirty"
Avoid, bathroom dirty, the toilet not working well, the door handle crooked, too much noise at night, people running, front desk don't know what to do, I need to call them 3 time to make the noise stop. Next day beer bottles outside the elevator. they pick it up until 10 a.m. The restaurant service, food and the valet parking highly recommended. At […] the check out they did not recognize my payment via hotel.com I need to show them my printed copy of my reservation in other to fix my bill. Incredible Przeczytaj więcej
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"Hyatt hotel Downtown Indianapolis, IN"
Check in was a breeze. This is the most centrally located hotel for all the best resturaunts in the Downtown Indianapolis area. The rooms are a little on the small side for the price, but very clean, comfortable, and convieniant. Stayed here one other time about 6 years ago, and is still every bit as nice.
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